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Average Ratings 0 Ratings

Total
ease
features
design
support

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Write a Review

Description

CCM Gateway presents an advanced approach to overcoming the difficulties associated with archiving and handling transactional communications with customers. It is compatible with leading enterprise content management systems as well as document and archiving solutions from well-known providers such as Alfresco, Microsoft, and IBM. This innovative tool facilitates universal archiving of print streams and their conversion across various sectors and business applications. It effectively classifies, transforms, indexes, and securely stores large volumes of diverse document types. The solution accommodates a broad spectrum of source document formats, including AFP, Xerox Metacode, PCL, PostScript, and images. By enabling seamless customer communications and universal archiving of print streams, it supports multiple applications, formats, and document categories. This capability allows for the migration of archives to more modern and cost-efficient platforms. Additionally, it can transform, index, and load print streams into systems like Alfresco and SharePoint while achieving compression rates that can reach up to 95%, making it an invaluable resource for organizations seeking to optimize their document management processes. Overall, CCM Gateway stands out as a comprehensive solution that enhances efficiency and reduces costs in managing customer communications.

Description

ViciDocs ECM serves as our primary electronic content management system, boasting an extensive array of capabilities for capturing, archiving, organizing, indexing, and retrieving your valuable information. Its versatile data capturing module allows for data extraction from nearly any source, incorporating integrated digitization, email, Optical Character Recognition (OCR), image-to-text conversions, and scanning technologies. The intelligent indexing and tagging features simplify document management, ensuring that you can always locate that crucial document when you need it most. With ViciDocs ECM, you can streamline your workflow and enhance productivity by keeping all your information at your fingertips. Additionally, the system's user-friendly interface makes it accessible to users of all technical levels.

API Access

Has API Yes 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

Alfresco Digital Business Platform Yes 
Docker Yes 
DocuShare Yes 
IBM Cloud Yes 
Kubernetes Yes 
Microsoft 365 Yes 
Rocket EOS 360 Yes 

Integrations

Alfresco Digital Business Platform No 
Docker No 
DocuShare No 
IBM Cloud No 
Kubernetes No 
Microsoft 365 No 
Rocket EOS 360 No 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows Yes 
Mac Yes 
Linux Yes 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) Yes 
Online Support Yes 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) No 
In Person Yes 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) No 
In Person No 

Vendor Details

Company Name

Crawford Technologies

Founded

1995

Country

Canada

Website

www.crawfordtech.com

Vendor Details

Company Name

Vicisoft Technologies

Country

India

Website

www.vicisoft.com

Product Features

Customer Communications Management

Batch Communications No 
Chat / Messaging No 
Content Management Yes 
Email Distribution No 
Interactive Content No 
Multi-Channel Communications No 
On-Demand Communications No 
Personalization No 
Print Management No 
Template Management No 
Video Content No 

Product Features

Document Management

Access Controls Yes 
Archiving & Retention Yes 
Collaboration Tools Yes 
Compliance Tracking Yes 
Document Archiving Yes 
Document Assembly Yes 
Document Capture No 
Document Conversion Yes 
Document Delivery Yes 
Document Indexing Yes 
Document Retention Yes 
Electronic Signature No 
Email Management No 
File Recovery Yes 
File Type Conversion Yes 
Forms Management No 
Full Text Search Yes 
Offline Access Yes 
Optical Character Recognition Yes 
Print Management No 
Version Control Yes 

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