Average Ratings 0 Ratings
Average Ratings 0 Ratings
Description
CATIE is a versatile platform aimed at enhancing resident engagement for seniors by integrating communication, self-service options, and staff notifications into a single user-friendly system. It offers a variety of digital content features, including resident check-ins, weather updates, dining options, event sign-ups, mail notifications, and reminders for meals and activities, along with useful tools like email, directories for staff and community members, LifeBio profiles, CATIE Radio, and two-way messaging capabilities. Available through three distinct interfaces—an always-on in-room device called the CATIE Portal, a web-based solution for personal devices known as CATIE Web, and a digital signage app for communal TVs referred to as CATIE TV—it guarantees that all residents, even those less familiar with technology, can effortlessly access community news and services, while also providing automatic alerts to staff regarding individual resident needs. This comprehensive approach not only fosters connectivity but also promotes an active lifestyle for seniors, ensuring they remain engaged and informed within their community.
Description
Understanding the essential requirements of researchers to enhance their data gathering methods and maximize interviewer efficiency while maintaining high data integrity was our priority. Consequently, we developed the PRO-T-S® predictive dialing system, designed to effortlessly connect your interviewers, CATI systems, and telecommunication processes. This modular telephony solution offers smooth compatibility with various CATI frameworks, enabling a range of study-specific dialing options that can be adjusted according to your phone room's demands. With its adaptable dialing modes, users can operate across diverse locations, projects, CATI interfaces, and telephony setups. Notably, PRO-T-S typically recoups its cost in less than a year, and frequently achieves this in just six months. By significantly reducing system expenses and enhancing labor efficiency, PRO-T-S not only boosts productivity but also drives revenue and profit growth for your operations. As a result, implementing this system can transform the way your team approaches data collection and interviewer performance.
API Access
Has API
No
API Access
Has API
No
Integrations
No details available.
Integrations
No details available.
Pricing Details
No price information available.
Free Trial
No
Free Version
No
Pricing Details
No price information available.
Free Trial
No
Free Version
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
No
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
Yes
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
Yes
In Person
Yes
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
No
In Person
No
Vendor Details
Company Name
Status Solutions
Founded
2001
Country
United States
Website
www.statussolutions.com/resident-engagement-catie/
Vendor Details
Company Name
Marketing Systems Group
Founded
1987
Country
United States
Website
www.m-s-g.com
Product Features
Product Features
Call Center
Blended Call Center
Yes
Call Logging
Yes
Call Recording
Yes
Call Scripting
No
Campaign Management
No
Database
No
Escalation Management
No
IVR / Voice Recognition
No
Inbound Call Center
Yes
Manual Dialer
Yes
Outbound Call Center
Yes
Predictive Dialer
Yes
Progressive Dialer
Yes
Queue Management
No
Real-time Chat
Yes
Reporting/Analytics
Yes
Call Recording
Archiving
Yes
Call Sharing
No
Distributed Call Recording
No
Event Triggered Recording
Yes
File Transfer
No
Instant Retrieval
No
On-Demand Recording
Yes
Recording Bookmarking
Yes
Scheduled Recording
Yes
Screen Activity Recording
No
Video Call Recording
No
Predictive Dialer
Call Monitoring
Yes
Call Recording
Yes
Call Results
Yes
Call Transfer
Yes
Callback Scheduling
Yes
Campaign Specific Caller ID
Yes
Contact Management
Yes
FCC Compliance
No
FTC Compliance
No
Lead Capture
No
Lead Management
No
Telephony
Auto-Dialer
No
Call Center Management
Yes
Call Monitoring
Yes
Contact Management
No
IVR / Voice Recognition
No
Inbound Reporting
Yes
Outbound Reporting
Yes
Predictive Dialer
Yes
Telemarketing Management
No
VoIP
No
Voice & Data Integration
No