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Average Ratings 0 Ratings

Total
ease
features
design
support

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Write a Review

Description

Idox’s CAFM Explorer software equips facilities managers with the necessary tools to efficiently oversee maintenance, compliance, and safety tasks across an estate, ensuring comprehensive visibility of assets, costs, and risks. This capability allows managers to anticipate potential issues, streamline task assignments, automate processes, and enhance reporting to ultimately help clients achieve substantial productivity improvements. Offering a complete solution for all facilities management needs, CAFM Explorer bundles a diverse array of modules into one package, eliminating hidden fees and the necessity for additional purchases. The seamless integration of these modules not only automates manual processes but also boosts efficiency and supports real-time reporting. By employing CAFM Explorer, Brent Council has successfully enhanced its response times and improved job management and tracking, while also generating statistical reports that aid in performance benchmarking. The software's comprehensive approach signifies a transformative shift in how facilities management is conducted, making it an invaluable asset for organizations striving for excellence.

Description

The CAFM property and estate management software system serves as a sophisticated web-based solution for management tasks. With its mobile application, Concerto facilitates the seamless collection of data in a user-friendly way, accessible from any location at any time. Tailored configurations are developed to meet the specific needs of each client’s organization. Being built on a database framework, it can easily connect with associated sites, documents, equipment, and asset registries. Users benefit from a customizable web portal dashboard that provides a concise overview of ongoing and pending tasks, financial details, and any other pertinent information necessary for their roles. Additionally, automated email notifications keep operatives, clients, and contractors informed with timely updates throughout the process. The Facilities Management CAFM helpdesk offers a wealth of adaptable features, ensuring a high-quality, efficient, and responsive service for all users involved. This flexibility in functionality makes it an essential tool for modern property management.

API Access

Has API No 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

Cadcorp Yes 

Integrations

Cadcorp No 

Pricing Details

No price information available.
Free Trial Yes 
Free Version No 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows Yes 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours No 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Types of Training

Training Docs No 
Webinars No 
Live Training (Online) Yes 
In Person No 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) No 
In Person No 

Vendor Details

Company Name

Idox Group

Founded

1984

Country

United Kingdom

Website

www.idoxgroup.com

Vendor Details

Company Name

Concerto Support Services

Founded

2004

Country

United Kingdom

Website

www.concerto.co.uk

Product Features

Building Maintenance

Asset Tracking Yes 
Commercial Properties Yes 
Customer Database Yes 
Dispatch Management No 
Inventory Management Yes 
Job Costing Yes 
Job Management Yes 
Maintenance Scheduling Yes 
Residential Properties No 
Routing No 
Scheduling Yes 
Work Order Management Yes 

Facility Management

Asset Management Yes 
Commercial Properties Yes 
Equipment Management Yes 
Facility Scheduling No 
Incident Management Yes 
Inspection Management Yes 
Inventory Control Yes 
Maintenance Tracking Yes 
Preventive Maintenance Yes 
Residential Properties No 
Room Scheduling Yes 
Schools Yes 
Space Planning Yes 
Vendor Management No 
Visitor Management No 
Work Order Management Yes 

Help Desk

Alerts / Escalation Yes 
Automated Routing Yes 
Community Forums No 
Customizable Branding Yes 
Document Storage Yes 
Email Integration Yes 
IT Asset Management Yes 
Incident Management Yes 
Interaction Tracking Yes 
Knowledge Base Yes 
Known Issue Management Yes 
Live Chat No 
Multi-Channel Communication Yes 
Multiple Brands / Products No 
Network Monitoring Yes 
Real-time Chat Yes 
Self Service Portal Yes 
Service Level Agreement (SLA) Management Yes 
Ticket Management Yes 

Product Features

Facility Management

Asset Management Yes 
Commercial Properties Yes 
Equipment Management Yes 
Facility Scheduling Yes 
Incident Management Yes 
Inspection Management Yes 
Inventory Control Yes 
Maintenance Tracking Yes 
Preventive Maintenance Yes 
Residential Properties Yes 
Room Scheduling Yes 
Schools Yes 
Space Planning Yes 
Vendor Management Yes 
Visitor Management Yes 
Work Order Management Yes 

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