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Average Ratings 0 Ratings

Total
ease
features
design
support

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Write a Review

Description

C-Data CMS is a cloud-enabled network and device management platform designed for ISPs and telecom operators. It provides centralized oversight and control of large-scale access networks, supporting up to 500,000 devices across OLTs, ONUs, routers, and third-party equipment. The system manages the full device lifecycle—from initial deployment and provisioning to configuration, monitoring, and ongoing performance maintenance. CMS integrates multiple management protocols, including EMS, TR-069 ACS, OMCI, and MQTT, enabling operators to manage heterogeneous networks from a single interface. The platform aggregates real-time and historical metrics, generates alarms, and performs automated diagnostics to help engineers identify and resolve issues efficiently. Its dashboard provides a clear view of network health, device status, and operational trends. For deployment flexibility, CMS supports both on-premise and SaaS environments and works across Windows, Linux, and mobile applications for iOS and Android. Role-based access control further allows organizations to align permissions with operational responsibilities. Key capabilities include: • Unified management of multi-vendor OLTs, ONUs, routers, and third-party devices • Real-time monitoring, alarms, and historical performance analysis • Automated configuration, backups, and fault diagnostics • Support for EMS, TR-069 ACS, OMCI, and MQTT device management • Deployment across SaaS or on-premise infrastructures with multi-platform support C-Data CMS helps operators streamline network operations, improve visibility, and maintain consistent service reliability across rapidly expanding fiber access environments.

Description

Service-oriented companies often suffer from disorganized and inefficient issue diagnostics, leading to unnecessary technician visits, excessive returns of parts, and a significant occurrence of "no fault found." The PTC Service Knowledge and Diagnostics solution offers a sophisticated approach with connected interactive diagnostics that not only automates the identification of issues but also facilitates remote diagnostics for smart, connected products (SCP) through an advanced knowledge base system. Stay informed about the latest developments from PTC and discover the innovative releases and future vision of Service Knowledge and Diagnostics (SKD). By implementing PTC's solutions, the automotive sector has seen a notable increase in service call and dispatch avoidance, exceeding 20 percent. Moreover, resolution times have improved dramatically, with reductions ranging from 20 to 75 percent, while enabling the instant sharing of innovative solutions. Additionally, diagnostic steps per call have been decreased by 40 percent, leading to lower service and warranty costs and significantly enhancing equipment uptime. These advancements underscore the transformative impact of employing PTC's diagnostic tools in service delivery.

API Access

Has API No 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

No details available.

Integrations

No details available.

Pricing Details

Bundled with hardware.
Available with hardware purchase.
Supports On-Premise and SaaS deployment.
Scalable up to 500,000 devices.
Free Trial Yes 
Free Version Yes 

Pricing Details

No price information available.
Free Trial Yes 
Free Version No 

Deployment

Web-Based Yes 
On-Premises Yes 
iPhone App Yes 
iPad App Yes 
Android App Yes 
Windows Yes 
Mac No 
Linux Yes 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours No 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours No 
Live Rep (24/7) No 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) Yes 
In Person Yes 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) No 
In Person No 

Vendor Details

Company Name

Shenzhen C-Data Technology Co., Ltd.

Founded

2009

Country

China

Website

www.cdatatec.com/cms/

Vendor Details

Company Name

PTC

Founded

1984

Country

United States

Website

www.ptc.com/en/products/service-knowledge-diagnostics

Product Features

Product Features

Knowledge Management

Artificial Intelligence (AI) No 
Cataloging / Categorization No 
Collaboration No 
Content Management No 
Decision Tree No 
Discussion Boards No 
Full Text Search No 
Knowledge Base Management No 
Self Service Portal No 

Work Instructions

Branding & Style Sheets No 
Content Management System No 
Drag and Drop No 
Dynamic Tags No 
Employee Feedback No 
Guide Approval Workflows No 
Media Editor No 
Multi-Brand Publishing No 
Rich Text Editor No 
SSO (SAML) No 
Translations No 
User Management No 
Version Control No 

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