Average Ratings 0 Ratings
Average Ratings 0 Ratings
Description
C-Data CMS is a cloud-enabled network and device management platform designed for ISPs and telecom operators. It provides centralized oversight and control of large-scale access networks, supporting up to 500,000 devices across OLTs, ONUs, routers, and third-party equipment. The system manages the full device lifecycle—from initial deployment and provisioning to configuration, monitoring, and ongoing performance maintenance. CMS integrates multiple management protocols, including EMS, TR-069 ACS, OMCI, and MQTT, enabling operators to manage heterogeneous networks from a single interface.
The platform aggregates real-time and historical metrics, generates alarms, and performs automated diagnostics to help engineers identify and resolve issues efficiently. Its dashboard provides a clear view of network health, device status, and operational trends. For deployment flexibility, CMS supports both on-premise and SaaS environments and works across Windows, Linux, and mobile applications for iOS and Android. Role-based access control further allows organizations to align permissions with operational responsibilities.
Key capabilities include:
• Unified management of multi-vendor OLTs, ONUs, routers, and third-party devices
• Real-time monitoring, alarms, and historical performance analysis
• Automated configuration, backups, and fault diagnostics
• Support for EMS, TR-069 ACS, OMCI, and MQTT device management
• Deployment across SaaS or on-premise infrastructures with multi-platform support
C-Data CMS helps operators streamline network operations, improve visibility, and maintain consistent service reliability across rapidly expanding fiber access environments.
Description
Service-oriented companies often suffer from disorganized and inefficient issue diagnostics, leading to unnecessary technician visits, excessive returns of parts, and a significant occurrence of "no fault found." The PTC Service Knowledge and Diagnostics solution offers a sophisticated approach with connected interactive diagnostics that not only automates the identification of issues but also facilitates remote diagnostics for smart, connected products (SCP) through an advanced knowledge base system. Stay informed about the latest developments from PTC and discover the innovative releases and future vision of Service Knowledge and Diagnostics (SKD). By implementing PTC's solutions, the automotive sector has seen a notable increase in service call and dispatch avoidance, exceeding 20 percent. Moreover, resolution times have improved dramatically, with reductions ranging from 20 to 75 percent, while enabling the instant sharing of innovative solutions. Additionally, diagnostic steps per call have been decreased by 40 percent, leading to lower service and warranty costs and significantly enhancing equipment uptime. These advancements underscore the transformative impact of employing PTC's diagnostic tools in service delivery.
API Access
Has API
No
API Access
Has API
No
Integrations
No details available.
Integrations
No details available.
Pricing Details
Bundled with hardware.
Available with hardware purchase.
Supports On-Premise and SaaS deployment.
Scalable up to 500,000 devices.
Supports On-Premise and SaaS deployment.
Scalable up to 500,000 devices.
Free Trial
Yes
Free Version
Yes
Pricing Details
No price information available.
Free Trial
Yes
Free Version
No
Deployment
Web-Based
Yes
On-Premises
Yes
iPhone App
Yes
iPad App
Yes
Android App
Yes
Windows
Yes
Mac
No
Linux
Yes
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
No
Live Rep (24/7)
No
Online Support
Yes
Customer Support
Business Hours
No
Live Rep (24/7)
No
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
Yes
Live Training (Online)
Yes
In Person
Yes
Types of Training
Training Docs
Yes
Webinars
Yes
Live Training (Online)
No
In Person
No
Vendor Details
Company Name
Shenzhen C-Data Technology Co., Ltd.
Founded
2009
Country
China
Website
www.cdatatec.com/cms/
Vendor Details
Company Name
PTC
Founded
1984
Country
United States
Website
www.ptc.com/en/products/service-knowledge-diagnostics
Product Features
Product Features
Knowledge Management
Artificial Intelligence (AI)
No
Cataloging / Categorization
No
Collaboration
No
Content Management
No
Decision Tree
No
Discussion Boards
No
Full Text Search
No
Knowledge Base Management
No
Self Service Portal
No
Work Instructions
Branding & Style Sheets
No
Content Management System
No
Drag and Drop
No
Dynamic Tags
No
Employee Feedback
No
Guide Approval Workflows
No
Media Editor
No
Multi-Brand Publishing
No
Rich Text Editor
No
SSO (SAML)
No
Translations
No
User Management
No
Version Control
No