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Average Ratings 0 Ratings

Total
ease
features
design
support

No User Reviews. Be the first to provide a review:

Write a Review

Description

Start developing in the cloud and deploying on your own server using retrieval-augmented generation, agents, and more. We offer a straightforward pricing model with a fixed fee for each request. Requests can be categorized into two main types: document indexation and generation. Document indexation involves incorporating a document into your knowledge base, while generation utilizes that knowledge base to produce LLM-generated content through RAG. You can establish a RAG workflow by implementing pre-existing components and crafting a prototype tailored to your specific needs. Additionally, we provide various supporting features, such as the ability to trace outputs back to their original documents and support for multiple file formats during ingestion. By utilizing Agents, you can empower the LLM to access additional tools. An Agent-based architecture can determine the necessary data and conduct searches accordingly. Our agent implementation simplifies the hosting of execution layers and offers pre-built agents suited for numerous applications, making your development process even more efficient. With these resources at your disposal, you can create a robust system that meets your demands.

Description

SearchUnify is an enterprise Agentic AI platform built to transform customer support through autonomous, intelligent operations. Powered by SearchUnifyFRAG™ (Federated Retrieval Augmented Generation), the SCORE framework, and Agentic RAG, the platform unifies siloed enterprise data to deliver contextually accurate, real-time responses across the support lifecycle. Its core product suite includes Cognitive Search for AI-powered retrieval across fragmented knowledge sources, SearchUnifyGPT™ for cited generative AI answers across every support touchpoint, SUVA (Virtual Assistant) for autonomous multi-turn query resolution, Knowbler for knowledge creation and management, and Agent Helper for real-time AI assistance during case resolution. The Agentic AI Suite deploys eight purpose-built agents across the support lifecycle. The AI Support Agent handles end-to-end self-service case resolution. The AI SupportPlus Agent autonomously resolves CRM tickets, initiates clarification loops when context is missing, and hands off complex cases with full context. The AI Classification Agent manages real-time case tagging and routing. The AI Escalation Manager predicts and mitigates escalation risk. The AI Knowledge Agent automates knowledge creation and identifies content gaps. The AI Competency Agent resolves complex L2 technical workflows autonomously. The AI Agent Partner provides in-the-moment guidance to support teams. The AI Case Quality Auditor evaluates 100% of closed cases for continuous improvement. The platform supports BYOLLM, Model Context Protocol (MCP), and a governance layer with role-based access control, PII masking, and compliance with ISO 27001, HIPAA, and SOC 2. It integrates with 100+ enterprise platforms including Salesforce, Zendesk, and ServiceNow.

API Access

Has API Yes 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

Google Drive Yes 
Adobe Marketo Engage No 
Aha! No 
Appinium No 
Contentful No 
Higher Logic Vanilla No 
Jira No 
Joomla! No 
KnowledgeOwl No 
Microsoft Azure No 
Moodle No 
Salesforce No 
Skilljar No 
Slack No 
Soapbox No 
Vidyard No 
Vimeo No 
WordPress No 
YouTube No 
Zendesk No 

Integrations

Google Drive Yes 
Adobe Marketo Engage Yes 
Aha! Yes 
Appinium Yes 
Contentful Yes 
Higher Logic Vanilla Yes 
Jira Yes 
Joomla! Yes 
KnowledgeOwl Yes 
Microsoft Azure Yes 
Moodle Yes 
Salesforce Yes 
Skilljar Yes 
Slack Yes 
Soapbox Yes 
Vidyard Yes 
Vimeo Yes 
WordPress Yes 
YouTube Yes 
Zendesk Yes 

Pricing Details

2¢ per generation request
Free Trial No 
Free Version No 

Pricing Details

No price information available.
Free Trial Yes 
Free Version No 

Deployment

Web-Based Yes 
On-Premises Yes 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours No 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours Yes 
Live Rep (24/7) Yes 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) Yes 
In Person Yes 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) Yes 
In Person Yes 

Vendor Details

Company Name

Byne

Country

United Kingdom

Website

www.bynedocs.com

Vendor Details

Company Name

SearchUnify

Founded

2008

Country

India

Website

www.searchunify.com

Product Features

Enterprise Search

AI / Machine Learning Yes 
Faceted Search / Filtering Yes 
Full Text Search Yes 
Fuzzy Search Yes 
Indexing Yes 
Text Analytics Yes 
eDiscovery Yes 

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