Average Ratings 0 Ratings
Average Ratings 68 Ratings
Description
Streamline your social media customer relationship management by consolidating teams and tickets on a single platform. By utilizing ticketing to prioritize messages and comments, your analysts can concentrate on the most pressing issues first; set up alerts for urgent matters, and develop teams and frequently asked questions to enhance customer service efficiency. Buzzmonitor’s Smart Replies feature allows for automated responses across all social media channels, easing the workload for your human resources and delivering real-time updates to your customer service team. Beyond managing social media interactions, you can also handle and respond to emails effectively. This integration ensures that whether your brand or your client’s brand communicates with customers via email, you can monitor your team’s performance through the same comprehensive customer service analytics and service level agreements offered by Buzzmonitor for social media. This holistic approach not only boosts productivity but also fosters a seamless customer experience across multiple communication channels.
Description
ShareCRM is a comprehensive, AI-powered enterprise CRM solution built to seamlessly connect people, processes, and data. It manages the full customer lifecycle by integrating marketing automation, sales force automation, and service management in one unified platform. Businesses can engage customers across multiple channels, including websites, email, social media, and messaging apps. ShareCRM centralizes lead and customer data to create 360-degree profiles that help teams identify and prioritize high-value opportunities. Its sales tools support multi-stage pipelines, flexible pricing, quoting, and ERP integrations for order fulfillment. The platform also enhances service delivery by managing service requests, vendors, expenses, and on-site assessments. Collaboration features enable smooth communication, task tracking, and internal approvals across teams. With AI-driven insights and business intelligence reporting, organizations gain visibility into performance and ROI. Low-code customization allows companies to tailor workflows, interfaces, and permissions to their needs. ShareCRM empowers enterprises to scale operations while maintaining control and agility.
API Access
Has API
No
API Access
Has API
Yes
Integrations
D&B Connect
No
Facebook
Yes
Facebook Ads
No
Facebook Messenger
Yes
Feishu
No
GROW with SAP
No
Instagram
Yes
Kingdee Cloud
No
Lark
No
LinkedIn
Yes
Integrations
D&B Connect
Yes
Facebook
No
Facebook Ads
Yes
Facebook Messenger
No
Feishu
Yes
GROW with SAP
Yes
Instagram
No
Kingdee Cloud
Yes
Lark
Yes
LinkedIn
No
Pricing Details
No price information available.
Free Trial
Yes
Free Version
No
Pricing Details
$40/user/month
ShareCRM offers a flexible, annual subscription pricing model with two main editions: the Professional version at $40 per user per month and the Enterprise version at $80 per user per month, both billed annually. Built on a unified One Cloud architecture, a single ShareCRM license provides access to core capabilities across Sales, Marketing, and Service. Businesses can further tailor the platform by freely adding and combining different product modules under the same license, enabling them to adapt the system to their specific operational needs and scale as their business grows.
To support regional market adoption, ShareCRM is currently offering a limited-time 50% promotional discount for new customers in Singapore, Malaysia, Indonesia, Vietnam, the Philippines, Thailand, India, and the Taiwan region of China. This regional promotion is subject to local tax regulations and applicable terms, and may be reviewed or adjusted based on market conditions. For detailed pricing, tax information, and promotion eligibility, please contact a ShareCRM sales representative.
To support regional market adoption, ShareCRM is currently offering a limited-time 50% promotional discount for new customers in Singapore, Malaysia, Indonesia, Vietnam, the Philippines, Thailand, India, and the Taiwan region of China. This regional promotion is subject to local tax regulations and applicable terms, and may be reviewed or adjusted based on market conditions. For detailed pricing, tax information, and promotion eligibility, please contact a ShareCRM sales representative.
Free Trial
Yes
Free Version
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
Yes
iPad App
Yes
Android App
No
Windows
No
Mac
Yes
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
Yes
iPad App
Yes
Android App
Yes
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
No
Live Rep (24/7)
No
Online Support
Yes
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Types of Training
Training Docs
No
Webinars
No
Live Training (Online)
No
In Person
No
Types of Training
Training Docs
Yes
Webinars
Yes
Live Training (Online)
Yes
In Person
Yes
Vendor Details
Company Name
BuzzMonitor
Founded
2004
Country
Spain
Website
getbuzzmonitor.com/en/social-crm/
Vendor Details
Company Name
ShareCRM
Founded
2011
Country
United States
Website
www.sharecrm.com/
Product Features
Social CRM
Calendar/Reminder System
No
Customer Support
No
Email Marketing
No
Lead Capture
No
Lead Nurturing
No
Live Chat
No
Marketing Automation Integration
No
Multi-Channel Social Integration
No
Social Media Monitoring
No
Task Management
No
Product Features
CRM
Calendar/Reminder System
Yes
Call Logging
Yes
Document Storage
Yes
Email Marketing
Yes
Internal Chat Integration
Yes
Lead Scoring
Yes
Marketing Automation Integration
Yes
Mobile Access
Yes
Quotes / Proposals
Yes
Segmentation
Yes
Social Media Integration
Yes
Task Management
Yes
Territory Management
Yes
Lead Management
Activity Tracking
Yes
Campaign Management
Yes
Lead Capture
Yes
Lead Distribution
Yes
Lead Nurturing
Yes
Lead Scoring
Yes
Lead Segmentation
Yes
Pipeline Management
Yes
Prospecting Tools
Yes
Source Tracking
Yes
Sales Force Automation
Call Management
Yes
Campaign Management
Yes
Channel Management
Yes
Commission Management
Yes
Contact Management
Yes
Contract Management
Yes
Customer Database
Yes
Email Marketing
Yes
Field Sales Management
Yes
Lead Management
Yes
Opportunity Management
Yes
Performance Metrics
Yes
Proposal Generation
Yes
Referral Tracking
Yes
Sales Forecasting
Yes
Territory Management
Yes
Social CRM
Calendar/Reminder System
Yes
Customer Support
Yes
Email Marketing
Yes
Lead Capture
Yes
Lead Nurturing
Yes
Live Chat
Yes
Marketing Automation Integration
Yes
Multi-Channel Social Integration
Yes
Social Media Monitoring
Yes
Task Management
Yes
