Average Ratings 0 Ratings
Average Ratings 0 Ratings
Description
Streamline your social media customer relationship management by consolidating teams and tickets on a single platform. By utilizing ticketing to prioritize messages and comments, your analysts can concentrate on the most pressing issues first; set up alerts for urgent matters, and develop teams and frequently asked questions to enhance customer service efficiency. Buzzmonitor’s Smart Replies feature allows for automated responses across all social media channels, easing the workload for your human resources and delivering real-time updates to your customer service team. Beyond managing social media interactions, you can also handle and respond to emails effectively. This integration ensures that whether your brand or your client’s brand communicates with customers via email, you can monitor your team’s performance through the same comprehensive customer service analytics and service level agreements offered by Buzzmonitor for social media. This holistic approach not only boosts productivity but also fosters a seamless customer experience across multiple communication channels.
Description
We actively track social media and various online platforms, interpreting the information we gather to safeguard you from potential threats. Our analysis encompasses not only digital content but also your specific requirements. Monitera partners with all businesses and organizations looking to establish a presence on social media. Our clientele ranges from prominent Turkish brands to digital agencies, public relations and advertising firms, research organizations, and call centers. Leveraging insights gained from these partnerships, we not only engage in online media monitoring and reporting but also play a crucial role in shaping brand strategies by introducing innovative products that anticipate future needs. We assist you in crafting effective digital communication strategies by assessing your brand's reputation in the online sphere. Additionally, we promptly detect data that may indicate a looming crisis for your brand and provide you with detailed situation and spread analyses. Our commitment is to ensure that you are always a step ahead in managing your online presence.
API Access
Has API
No
API Access
Has API
No
Integrations
Facebook
Yes
Instagram
Yes
X (Twitter)
Yes
YouTube
Yes
Facebook Messenger
Yes
LinkedIn
Yes
WhatsApp
Yes
Integrations
Facebook
Yes
Instagram
Yes
X (Twitter)
Yes
YouTube
Yes
Facebook Messenger
No
LinkedIn
No
WhatsApp
No
Pricing Details
No price information available.
Free Trial
Yes
Free Version
No
Pricing Details
$50 per month
Free Trial
No
Free Version
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
Yes
iPad App
Yes
Android App
No
Windows
No
Mac
Yes
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
No
Live Rep (24/7)
No
Online Support
Yes
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Types of Training
Training Docs
No
Webinars
No
Live Training (Online)
No
In Person
No
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
Yes
In Person
Yes
Vendor Details
Company Name
BuzzMonitor
Founded
2004
Country
Spain
Website
getbuzzmonitor.com/en/social-crm/
Vendor Details
Company Name
Monitera
Founded
2009
Country
Turkey
Website
www.monitera.com
Product Features
Social CRM
Calendar/Reminder System
No
Customer Support
No
Email Marketing
No
Lead Capture
No
Lead Nurturing
No
Live Chat
No
Marketing Automation Integration
No
Multi-Channel Social Integration
No
Social Media Monitoring
No
Task Management
No
Product Features
Social Media Management
Automated Publishing
No
Brand Tracking
No
Content Management
No
Customer Engagement
No
Multi-Account Management
No
Multi-User Collaboration
No
Post Scheduling
No
Reporting/Analytics
No
Social Media Monitoring
No