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Description
                    Streamline your social media customer relationship management by consolidating teams and tickets on a single platform. By utilizing ticketing to prioritize messages and comments, your analysts can concentrate on the most pressing issues first; set up alerts for urgent matters, and develop teams and frequently asked questions to enhance customer service efficiency. Buzzmonitor’s Smart Replies feature allows for automated responses across all social media channels, easing the workload for your human resources and delivering real-time updates to your customer service team. Beyond managing social media interactions, you can also handle and respond to emails effectively. This integration ensures that whether your brand or your client’s brand communicates with customers via email, you can monitor your team’s performance through the same comprehensive customer service analytics and service level agreements offered by Buzzmonitor for social media. This holistic approach not only boosts productivity but also fosters a seamless customer experience across multiple communication channels.
                
            
        
            Description
                    To cultivate a devoted base of advocates for your auto repair shop, the key is to maintain communication, ensure customer satisfaction, and encourage repeat visits while they share their positive experiences with others. Mitchell 1’s SocialCRM marketing solutions have consistently demonstrated effectiveness in supporting shops like yours to foster stronger consumer relationships, ultimately enhancing loyalty and boosting business growth. Our services are designed to streamline your marketing efforts with minimal effort required from you, allowing you to not only keep your current customers but also attract new ones. SocialCRM provides a comprehensive range of services aimed at automating your marketing strategies, managing your online reputation, enhancing social media presence, and improving customer interactions. Engage your entire customer list through focused email marketing initiatives, automated expressions of gratitude, timely service reminders, and much more, ensuring that your shop remains top-of-mind for all your customers. By leveraging these tools, you can create a seamless experience that keeps your clientele satisfied and eager to return.
                
            
        
            API Access
            
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            Pricing Details
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                Vendor Details
Company Name
BuzzMonitor
Founded
2004
Country
Spain
Website
getbuzzmonitor.com/en/social-crm/
Vendor Details
Company Name
Mitchell 1
Country
United States
Website
mitchell1.com/socialcrm/
Product Features
Social CRM
                                        Calendar/Reminder System
                                        
                                    
                                    
                                    
                                        Customer Support
                                        
                                    
                                    
                                    
                                        Email Marketing
                                        
                                    
                                    
                                    
                                        Lead Capture
                                        
                                    
                                    
                                    
                                        Lead Nurturing
                                        
                                    
                                    
                                    
                                        Live Chat
                                        
                                    
                                    
                                    
                                        Marketing Automation Integration
                                        
                                    
                                    
                                    
                                        Multi-Channel Social Integration
                                        
                                    
                                    
                                    
                                        Social Media Monitoring
                                        
                                    
                                    
                                    
                                        Task Management
                                        
                                    
                            
                        Product Features
Social CRM
                                        Calendar/Reminder System
                                        
                                    
                                    
                                    
                                        Customer Support
                                        
                                    
                                    
                                    
                                        Email Marketing
                                        
                                    
                                    
                                    
                                        Lead Capture
                                        
                                    
                                    
                                    
                                        Lead Nurturing
                                        
                                    
                                    
                                    
                                        Live Chat
                                        
                                    
                                    
                                    
                                        Marketing Automation Integration
                                        
                                    
                                    
                                    
                                        Multi-Channel Social Integration
                                        
                                    
                                    
                                    
                                        Social Media Monitoring
                                        
                                    
                                    
                                    
                                        Task Management