Average Ratings 0 Ratings
Average Ratings 0 Ratings
Description
Streamline your social media customer relationship management by consolidating teams and tickets on a single platform. By utilizing ticketing to prioritize messages and comments, your analysts can concentrate on the most pressing issues first; set up alerts for urgent matters, and develop teams and frequently asked questions to enhance customer service efficiency. Buzzmonitor’s Smart Replies feature allows for automated responses across all social media channels, easing the workload for your human resources and delivering real-time updates to your customer service team. Beyond managing social media interactions, you can also handle and respond to emails effectively. This integration ensures that whether your brand or your client’s brand communicates with customers via email, you can monitor your team’s performance through the same comprehensive customer service analytics and service level agreements offered by Buzzmonitor for social media. This holistic approach not only boosts productivity but also fosters a seamless customer experience across multiple communication channels.
Description
Instasilo is an innovative tool that enables you to effectively handle your Instagram messaging.
This platform provides a tagging system that helps you organize your conversations and manage leads seamlessly.
Installation is straightforward; simply visit the Google Chrome store, find the Instasilo extension in your Chrome extensions tab, and select it to get started.
Additionally, Instasilo offers the ability to craft personalized templates that cater specifically to various categories of tagged users, enhancing your communication strategy.
You can also utilize the extension to dispatch mass messages to your tagged followers, streamlining your outreach efforts.
Key features of Instasilo encompass the ability to create tailored tags, selectively add followers to these tags, develop unique message templates, send bulk messages using your templates, and implement randomized delays to avoid Instagram’s spam detection.
With these functionalities, Instasilo not only simplifies your messaging process but also helps maintain a professional approach in your interactions.
API Access
Has API
No
API Access
Has API
No
Screenshots View All
No images available
Integrations
Instagram
Yes
Facebook
Yes
Facebook Messenger
Yes
LinkedIn
Yes
WhatsApp
Yes
X (Twitter)
Yes
YouTube
Yes
Integrations
Instagram
Yes
Facebook
No
Facebook Messenger
No
LinkedIn
No
WhatsApp
No
X (Twitter)
No
YouTube
No
Pricing Details
No price information available.
Free Trial
Yes
Free Version
No
Pricing Details
$7/month
Free Trial
Yes
Free Version
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
Yes
iPad App
Yes
Android App
No
Windows
No
Mac
Yes
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
No
Live Rep (24/7)
No
Online Support
Yes
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Types of Training
Training Docs
No
Webinars
No
Live Training (Online)
No
In Person
No
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
No
In Person
Yes
Vendor Details
Company Name
BuzzMonitor
Founded
2004
Country
Spain
Website
getbuzzmonitor.com/en/social-crm/
Vendor Details
Company Name
Symalite
Founded
2012
Website
symalite.com
Product Features
Social CRM
Calendar/Reminder System
No
Customer Support
No
Email Marketing
No
Lead Capture
No
Lead Nurturing
No
Live Chat
No
Marketing Automation Integration
No
Multi-Channel Social Integration
No
Social Media Monitoring
No
Task Management
No
Product Features
Social CRM
Calendar/Reminder System
No
Customer Support
No
Email Marketing
No
Lead Capture
No
Lead Nurturing
No
Live Chat
No
Marketing Automation Integration
No
Multi-Channel Social Integration
No
Social Media Monitoring
No
Task Management
No