Average Ratings 0 Ratings
Average Ratings 0 Ratings
Description
Butter is ending involuntary churn for direct-to-consumer and SaaS subscription brands by recovering failed payments and subscribers faster, and more efficiently, delivering 5%+ ARR growth.
Description
Freshsuccess is an innovative customer success platform designed to empower software and subscription businesses to reduce churn, enhance expansion efforts, and cultivate stronger customer relationships. It provides enhanced visibility into customer accounts, allowing for quick assessments of account health, support inquiries, billing records, communications, and user engagement metrics. By identifying potential risks and opportunities, businesses can take proactive measures to mitigate customer churn while also uncovering potential advocates or avenues for growth. The platform standardizes workflows, streamlines task automation, and establishes best practices for Customer Success teams, ensuring efficiency and consistency. Key performance indicators such as churn rates, expansion metrics, product adoption statistics, and overall customer health are easily accessible. Trusted by leading B2B software and subscription companies, Freshsuccess utilizes customer health scores to reflect the characteristics and behaviors of satisfied customers. This data-driven approach allows Customer Success professionals to identify risks and opportunities without relying solely on instinct, ultimately leading to better decision-making and enhanced customer satisfaction.
API Access
Has API
API Access
Has API
Integrations
Stripe
AskNicely
Chargebee
Copper
Delighted
Freshdesk
Google Calendar
HubSpot CRM
Intercom
Maxio
Integrations
Stripe
AskNicely
Chargebee
Copper
Delighted
Freshdesk
Google Calendar
HubSpot CRM
Intercom
Maxio
Pricing Details
No price information available.
Free Trial
Free Version
Pricing Details
$79 per user per month
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
Butter Payments
Founded
2020
Country
United States
Website
www.butterpayments.com
Vendor Details
Company Name
Freshworks
Founded
2010
Country
United States
Website
www.freshworks.com/customer-success-software/
Product Features
Billing and Invoicing
Billing Portal
Contact Database
Contingency Billing
Customer Portal
Customizable Invoices
Dunning Management
Hourly Billing
Invoice History
Mobile Payments
Multi-Currency
Online Invoicing
Online Payments
Payment Processing
Project Billing
Recurring/Subscription Billing
Service Ticket Billing
Tax Calculator
Customer Success
Account Alerts
Account Management
Communication Management
Customer Engagement
Customer Lifecycle Management
Health Score
Onboarding
Revenue Management
Usage Tracking / Analytics
Win / Loss Analysis
Payment Processing
ACH Check Transactions
Bitcoin Compatible
Debit Card Support
Gift Card Management
Mobile Payments
Online Payments
POS Transactions
Receipt Printing
Recurring Billing
Signature Capture
Recurring Billing
Customer Portal
Deferred Billing
Discount Management
Dunning Management
Invoice History
Multi-Currency
Multi-Period Recurring Billing
Payment Processing
Recurring Donations
Subscription Billing
Subscription Management
Cancellation Management
Discount / Coupon Management
Dunning Management
Enrollment Management
Product Catalog
Recurring Billing
Revenue Recognition
Revenue Recovery Tools
Self Service Portal
Subscription Plan Management
Tax Management
Trial Management
Usage Tracking/Analytics
Product Features
Customer Success
Account Alerts
Account Management
Communication Management
Customer Engagement
Customer Lifecycle Management
Health Score
Onboarding
Revenue Management
Usage Tracking / Analytics
Win / Loss Analysis