Average Ratings 0 Ratings

Total
ease
features
design
support

No User Reviews. Be the first to provide a review:

Write a Review

Average Ratings 0 Ratings

Total
ease
features
design
support

No User Reviews. Be the first to provide a review:

Write a Review

Description

BusinessOptix, a leading suite for business process management and digital transformation, provides total operational visibility into how people, processes and technology interact. This allows clients to create an enterprise digital copy with holistic models that link strategy to key business processes. Our process discovery, modeling, and simulation tools are used by clients around the globe to identify improvement opportunities and navigate changes confidently. BusinessOptix works with a global network of technology providers, Business Process Outsourcers and consulting firms to serve a diverse client base in sectors such as finance, healthcare, and manufacturing. This partnership approach empowers our clients to become highly resilient and competitive in today's complex business environment.

Description

Call Optix is an innovative platform that utilizes AI for sales intelligence and voice analytics, turning customer interactions into actionable revenue insights. It provides automatic transcription and analysis of each call, incorporating sentiment analysis and dynamic tagging to uncover trends and identify upselling possibilities. Additionally, the AI is capable of extracting tailored fields pertinent to your business, such as check-in dates, policy numbers, and vehicle preferences. Performance scorecards for agents evaluate call quality and efficiency, offering managers insightful visibility regarding both strengths and areas needing improvement for focused coaching. The Business Intelligence Dashboard functions as an up-to-the-minute command center, displaying call metrics, talk time, and revenue statistics, while the visual Sales Board and Pipeline Funnel facilitate the tracking of deals through customizable stages, complete with win/loss ratios and conversion information. By streamlining the entire process from lead acquisition to deal management while maintaining a comprehensive activity history, Call Optix integrates conversation intelligence and CRM into a single platform, supported by AI agents that manage bookings, qualify leads, and conduct follow-ups effectively. This cohesive approach not only enhances operational efficiency but also empowers teams to make informed decisions that drive sales growth.

API Access

Has API No 

API Access

Has API Yes 

Screenshots View All

Screenshots View All

Integrations

Aircall No 
Dialpad Connect No 
HubSpot CRM No 
JustCall No 
Microsoft Dynamics 365 No 
Pipedrive No 
RingCentral Automatic Call Recording No 
Salesforce No 
Sugar Connect No 
Twilio No 
Vonage Contact Center No 
Zapier No 
Zendesk No 
Zoho CRM No 

Integrations

Aircall Yes 
Dialpad Connect Yes 
HubSpot CRM Yes 
JustCall Yes 
Microsoft Dynamics 365 Yes 
Pipedrive Yes 
RingCentral Automatic Call Recording Yes 
Salesforce Yes 
Sugar Connect Yes 
Twilio Yes 
Vonage Contact Center Yes 
Zapier Yes 
Zendesk Yes 
Zoho CRM Yes 

Pricing Details

No price information available.
Free Trial Yes 
Free Version No 

Pricing Details

$0.06/minute
Custom Solution. Custom Pricing.
At Call Optix, we believe you shouldn't pay for features you don't use. Because every business has unique communication needs, we don't do "one-size-fits-all" bundles. Instead, we craft a custom plan that scales exactly with your volume.
Free Trial Yes 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) Yes 
In Person No 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) Yes 
In Person No 

Vendor Details

Company Name

BusinessOptix

Founded

2006

Country

United States

Website

www.businessoptix.com

Vendor Details

Company Name

Call Optix

Founded

2023

Country

India

Website

www.calloptix.com

Product Features

Business Intelligence

Ad Hoc Reports No 
Benchmarking Yes 
Budgeting & Forecasting No 
Dashboard Yes 
Data Analysis No 
Key Performance Indicators Yes 
Natural Language Generation (NLG) No 
Performance Metrics Yes 
Predictive Analytics Yes 
Profitability Analysis Yes 
Strategic Planning Yes 
Trend / Problem Indicators No 
Visual Analytics Yes 

Business Process Management

Access Controls / Permissions Yes 
Alerts / Notifications Yes 
Business Process Automation No 
Business Rules Management No 
Collaboration No 
Process Change Tracking Yes 
Process Mapping No 
Process Modeling & Design No 
Visual Workflow Management No 

Data Analysis

Data Discovery Yes 
Data Visualization Yes 
High Volume Processing No 
Predictive Analytics Yes 
Regression Analysis No 
Sentiment Analysis No 
Statistical Modeling No 
Text Analytics No 

Data Visualization

Analytics No 
Content Management No 
Dashboard Creation Yes 
Filtered Views No 
OLAP Yes 
Relational Display Yes 
Simulation Models No 
Visual Discovery Yes 

Predictive Analytics

AI / Machine Learning No 
Benchmarking Yes 
Data Blending Yes 
Data Mining No 
Demand Forecasting Yes 
For Education Yes 
For Healthcare Yes 
Modeling & Simulation Yes 
Sentiment Analysis No 

Product Features

Conversation Intelligence

AI Insights Yes 
Account Health Alerts No 
Call Analytics Yes 
Call Recording Yes 
Call Recording Cloud Storage Yes 
Call Snippets Yes 
Call Transcription Yes 
Call/Meeting Sharing Yes 
Sales Coaching Yes 
Topic Tags Yes 
Topic-Based Analytics Yes 
Video Conferencing Analytics Yes 
Win/Loss Analysis Yes 

Alternatives

Optix Reviews

Optix

Mindwrap

Alternatives

Indigo DRS Data Reporting Systems Reviews

Indigo DRS Data Reporting Systems

Indigo Scape DRS Data Reporting Systems
Nimitai Reviews

Nimitai

REN AI Technologies Private Limited
Apollo Reviews

Apollo

Apollo.io