Average Ratings 0 Ratings
Average Ratings 0 Ratings
Description
BusinessOptix, a leading suite for business process management and digital transformation, provides total operational visibility into how people, processes and technology interact. This allows clients to create an enterprise digital copy with holistic models that link strategy to key business processes. Our process discovery, modeling, and simulation tools are used by clients around the globe to identify improvement opportunities and navigate changes confidently. BusinessOptix works with a global network of technology providers, Business Process Outsourcers and consulting firms to serve a diverse client base in sectors such as finance, healthcare, and manufacturing. This partnership approach empowers our clients to become highly resilient and competitive in today's complex business environment.
Description
Call Optix is an innovative platform that utilizes AI for sales intelligence and voice analytics, turning customer interactions into actionable revenue insights. It provides automatic transcription and analysis of each call, incorporating sentiment analysis and dynamic tagging to uncover trends and identify upselling possibilities. Additionally, the AI is capable of extracting tailored fields pertinent to your business, such as check-in dates, policy numbers, and vehicle preferences. Performance scorecards for agents evaluate call quality and efficiency, offering managers insightful visibility regarding both strengths and areas needing improvement for focused coaching. The Business Intelligence Dashboard functions as an up-to-the-minute command center, displaying call metrics, talk time, and revenue statistics, while the visual Sales Board and Pipeline Funnel facilitate the tracking of deals through customizable stages, complete with win/loss ratios and conversion information. By streamlining the entire process from lead acquisition to deal management while maintaining a comprehensive activity history, Call Optix integrates conversation intelligence and CRM into a single platform, supported by AI agents that manage bookings, qualify leads, and conduct follow-ups effectively. This cohesive approach not only enhances operational efficiency but also empowers teams to make informed decisions that drive sales growth.
API Access
Has API
No
API Access
Has API
Yes
Integrations
Aircall
No
Dialpad Connect
No
HubSpot CRM
No
JustCall
No
Microsoft Dynamics 365
No
Pipedrive
No
RingCentral Automatic Call Recording
No
Salesforce
No
Sugar Connect
No
Twilio
No
Integrations
Aircall
Yes
Dialpad Connect
Yes
HubSpot CRM
Yes
JustCall
Yes
Microsoft Dynamics 365
Yes
Pipedrive
Yes
RingCentral Automatic Call Recording
Yes
Salesforce
Yes
Sugar Connect
Yes
Twilio
Yes
Pricing Details
No price information available.
Free Trial
Yes
Free Version
No
Pricing Details
$0.06/minute
Custom Solution. Custom Pricing.
At Call Optix, we believe you shouldn't pay for features you don't use. Because every business has unique communication needs, we don't do "one-size-fits-all" bundles. Instead, we craft a custom plan that scales exactly with your volume.
At Call Optix, we believe you shouldn't pay for features you don't use. Because every business has unique communication needs, we don't do "one-size-fits-all" bundles. Instead, we craft a custom plan that scales exactly with your volume.
Free Trial
Yes
Free Version
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
Yes
In Person
No
Types of Training
Training Docs
Yes
Webinars
Yes
Live Training (Online)
Yes
In Person
No
Vendor Details
Company Name
BusinessOptix
Founded
2006
Country
United States
Website
www.businessoptix.com
Vendor Details
Company Name
Call Optix
Founded
2023
Country
India
Website
www.calloptix.com
Product Features
Business Intelligence
Ad Hoc Reports
No
Benchmarking
Yes
Budgeting & Forecasting
No
Dashboard
Yes
Data Analysis
No
Key Performance Indicators
Yes
Natural Language Generation (NLG)
No
Performance Metrics
Yes
Predictive Analytics
Yes
Profitability Analysis
Yes
Strategic Planning
Yes
Trend / Problem Indicators
No
Visual Analytics
Yes
Business Process Management
Access Controls / Permissions
Yes
Alerts / Notifications
Yes
Business Process Automation
No
Business Rules Management
No
Collaboration
No
Process Change Tracking
Yes
Process Mapping
No
Process Modeling & Design
No
Visual Workflow Management
No
Data Analysis
Data Discovery
Yes
Data Visualization
Yes
High Volume Processing
No
Predictive Analytics
Yes
Regression Analysis
No
Sentiment Analysis
No
Statistical Modeling
No
Text Analytics
No
Data Visualization
Analytics
No
Content Management
No
Dashboard Creation
Yes
Filtered Views
No
OLAP
Yes
Relational Display
Yes
Simulation Models
No
Visual Discovery
Yes
Predictive Analytics
AI / Machine Learning
No
Benchmarking
Yes
Data Blending
Yes
Data Mining
No
Demand Forecasting
Yes
For Education
Yes
For Healthcare
Yes
Modeling & Simulation
Yes
Sentiment Analysis
No
Product Features
Conversation Intelligence
AI Insights
Yes
Account Health Alerts
No
Call Analytics
Yes
Call Recording
Yes
Call Recording Cloud Storage
Yes
Call Snippets
Yes
Call Transcription
Yes
Call/Meeting Sharing
Yes
Sales Coaching
Yes
Topic Tags
Yes
Topic-Based Analytics
Yes
Video Conferencing Analytics
Yes
Win/Loss Analysis
Yes