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Average Ratings 0 Ratings

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features
design
support

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Write a Review

Description

The BryterCX Journey Intelligence Platform offers comprehensive insights into the complete customer journey management process across various channels, pinpointing areas of friction that lead to unsatisfactory customer experiences. Utilizing advanced AI and machine learning, BryterCX’s Journey Intelligence™ platform delivers in-depth journey insights, revealing significant business prospects. With its proprietary and patented technology for journey insights, users can access intuitive visualizations of key metrics alongside actionable notifications. This platform allows for seamless measurement, monitoring, and management of every aspect of customer journeys across diverse channels. Additionally, IgniteTech’s Consulting Services enhance your return on investment, providing a unique advantage for IgniteTech Platinum customers. Our skilled team of industry specialists will guide you through advisory and process consulting, implementation, and ongoing support to ensure you fully capitalize on your technology investment and achieve optimal results. By choosing BryterCX, you are not only investing in a tool but also in a partnership that prioritizes your success.

Description

The Glassbox digital analytics platform provides cutting-edge digital capabilities that allow you to create better user experiences to drive your business growth. It's more important than ever for businesses to ensure that their mobile apps and websites work well and provide great user experiences. They must also use the data generated by their business to analyze every user session and personalize customer journeys to drive engagement. Engineers need performance analytics in order to measure reliability. Product managers need to know how to increase engagement and conversion rates. Customer service representatives want to know the root cause of an issue so that they can resolve users' problems.

API Access

Has API No 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

New Relic No 

Integrations

New Relic Yes 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours No 
Live Rep (24/7) Yes 
Online Support No 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) Yes 
In Person Yes 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) Yes 
In Person No 

Vendor Details

Company Name

IgniteTech

Founded

2000

Country

United States

Website

ignitetech.com/softwarelibrary/brytercx

Vendor Details

Company Name

Glassbox

Founded

2010

Country

Israel

Website

www.glassbox.com/solutions/

Product Features

Customer Journey Mapping Tools

Action Management No 
Attribution Modeling No 
Behavioral Analytics Yes 
Collaboration Yes 
Customer Profiles Yes 
Data Import / Export Yes 
Predictive Analytics No 
Surveys & Feedback No 
Templates No 

Product Features

Customer Journey Mapping Tools

Action Management No 
Attribution Modeling No 
Behavioral Analytics No 
Collaboration No 
Customer Profiles No 
Data Import / Export No 
Predictive Analytics No 
Surveys & Feedback No 
Templates No 

Digital Experience Platforms (DXP)

Alerts / Notifications No 
Auto-Tagging No 
Blogs No 
Calendar No 
Content Modeling No 
Digital Asset Management No 
File Sharing No 
Form Builder No 
Forums / Message Boards No 
Headless CMS No 
Knowledge Base No 
Performance Monitoring No 
Personalization / Segmentation No 
Reporting / Analytics No 
Surveys / Polls No 
Templates No 
User Management / Permissions No 
Version Control No 
Wiki No 
Workflow Management No 

Product Analytics

Attribution No 
Automatic Data Capture No 
Churn Reporting No 
Customer Feedback Collection No 
Customer Guidance No 
Customer Journey Analytics No 
Data Export No 
Data History Retention No 
Data Labeling No 
Product Engagement Scoring No 
Real-Time Data Analysis No 
Touchpoint Analytics No 
User Segmentation No 

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