Average Ratings 0 Ratings
Average Ratings 0 Ratings
Description
Our machine-learning software is trusted by some of the most respected service organizations around the globe. It improves your service delivery across the entire product lifecycle. Bruviti takes all your technical and service knowledge and delivers it to you where it's needed. This is the front line of customer service and support. Bruviti can help you speed up your inbound problem triage, diagnose quicker, and accelerate your overall delivery of service. Bruviti brings a wealth of industry experience, technical skills, and a proven implantation method that accelerates your journey towards a suite service applications. Powered by AI/ML, the latest data science, and Bruviti's patented implantation process. We start with pre-built models and use this data to create custom models, train them and prove them. Then we use these models to improve your existing applications and workflows.
Description
Automate the process of serving more customers effectively with an AI bot that manages your SaaS business FAQs. This innovative solution allows your customer service agents to reduce their workload, leading to a notable increase in the deflection rate across various messaging channels. Consequently, your agents can dedicate more time to sales and addressing complex issues that require human intervention. The bot is programmed to provide precise answers to customer inquiries, ensuring a seamless transition without the need for repetition when customers are referred to agents. With its advanced conversational capabilities, including natural language understanding (NLU) and intent detection, the bot is equipped with enterprise-grade features and a selection of top-notch SaaS-specific templates. Users can create the bot in one language, and it will automatically comprehend all others, enhancing its versatility. Additionally, the AI offers suggestions for improvements based on your training data, making continuous enhancement possible. Sharing the bot with colleagues is effortless through a ready-made URL, and AlphaOS allows for the integration of custom code into bot actions. Furthermore, the bot is capable of authenticating users using your standard login procedures, ensuring a secure and efficient customer experience. This combination of automation, accuracy, and ease of use represents a significant advancement in customer support technology.
API Access
Has API
Yes
API Access
Has API
No
Integrations
Salesforce
No
ServiceNow
No
Zendesk
No
Pricing Details
$8.99 per month
One user free, and additional users $8.99 each per month
Free Trial
No
Free Version
Yes
Pricing Details
€399 per month
Free Trial
Yes
Free Version
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
Yes
Live Training (Online)
No
In Person
Yes
Types of Training
Training Docs
No
Webinars
No
Live Training (Online)
No
In Person
No
Vendor Details
Company Name
Bruviti
Founded
2012
Country
United States
Website
www.bruviti.com
Vendor Details
Company Name
alphachat
Founded
2017
Country
Estonia
Website
www.alphachat.ai/
Product Features
Predictive Analytics
AI / Machine Learning
Yes
Benchmarking
No
Data Blending
No
Data Mining
No
Demand Forecasting
No
For Education
No
For Healthcare
No
Modeling & Simulation
No
Sentiment Analysis
No
Product Features
Chatbot
Call to Action
No
Context and Coherence
No
Human Takeover
No
Inline Media / Videos
No
Machine Learning
No
Natural Language Processing
No
Payment Integration
No
Prediction
No
Ready-made Templates
No
Reporting / Analytics
No
Sentiment Analysis
No
Social Media Integration
No