Average Ratings 0 Ratings
Average Ratings 0 Ratings
Description
Our machine-learning software is trusted by some of the most respected service organizations around the globe. It improves your service delivery across the entire product lifecycle. Bruviti takes all your technical and service knowledge and delivers it to you where it's needed. This is the front line of customer service and support. Bruviti can help you speed up your inbound problem triage, diagnose quicker, and accelerate your overall delivery of service. Bruviti brings a wealth of industry experience, technical skills, and a proven implantation method that accelerates your journey towards a suite service applications. Powered by AI/ML, the latest data science, and Bruviti's patented implantation process. We start with pre-built models and use this data to create custom models, train them and prove them. Then we use these models to improve your existing applications and workflows.
Description
Diagnose and resolve service issues quickly, accurately, and more profitably. Neuron7's AI predicts issue categories and resolution steps to help your newest team members perform as well as experienced call center agents and field service technicians. Deflect calls, increase first time resolutions, and reduce parts wastage while capturing expert knowledge. Neuron7's AI continually learns to find the best resolution paths and guide people to success quickly, despite having 1000s of agents and 1000s product configurations.
API Access
Has API
Yes
API Access
Has API
Yes
Integrations
Salesforce
Yes
ServiceNow
Yes
Jira
No
Microsoft Azure
No
Microsoft Dynamics 365
No
Microsoft Teams
No
Salesforce Agentforce Field Service
No
Salesforce Agentforce Service
No
Slack
No
Zendesk
Yes
Integrations
Salesforce
Yes
ServiceNow
Yes
Jira
Yes
Microsoft Azure
Yes
Microsoft Dynamics 365
Yes
Microsoft Teams
Yes
Salesforce Agentforce Field Service
Yes
Salesforce Agentforce Service
Yes
Slack
Yes
Zendesk
No
Pricing Details
$8.99 per month
One user free, and additional users $8.99 each per month
Free Trial
No
Free Version
Yes
Pricing Details
$0
Free Trial
No
Free Version
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Customer Support
Business Hours
Yes
Live Rep (24/7)
Yes
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
Yes
Live Training (Online)
No
In Person
Yes
Types of Training
Training Docs
Yes
Webinars
Yes
Live Training (Online)
Yes
In Person
Yes
Vendor Details
Company Name
Bruviti
Founded
2012
Country
United States
Website
www.bruviti.com
Vendor Details
Company Name
Neuron7.ai
Founded
2020
Country
United States
Website
neuron7.ai/
Product Features
Predictive Analytics
AI / Machine Learning
Yes
Benchmarking
No
Data Blending
No
Data Mining
No
Demand Forecasting
No
For Education
No
For Healthcare
No
Modeling & Simulation
No
Sentiment Analysis
No
Product Features
Customer Service
Alerts / Escalation
Yes
Appointment Management
No
Call Center Management
Yes
Email Management
No
Knowledge Base
Yes
Live Chat
Yes
Performance Metrics
Yes
Queue Management
No
Self Service Portal
Yes
Social Media Integration
No
Surveys & Feedback
No
Virtual Assistant
No
Workflow Management
Yes
Field Service Management
Billing & Invoicing
No
Contact Database
No
Contract Management
No
Customer Database
No
Dispatch Management
No
Electronic Signature
No
Inventory Management
No
Mobile Access
No
Payment Collection in the Field
No
Quotes / Estimates
No
Routing
No
Scheduling
No
Service History Tracking
Yes
Time Clock
No
Work Order Management
No
Natural Language Processing
Co-Reference Resolution
No
In-Database Text Analytics
No
Named Entity Recognition
Yes
Natural Language Generation (NLG)
Yes
Open Source Integrations
No
Parsing
No
Part-of-Speech Tagging
No
Sentence Segmentation
No
Stemming/Lemmatization
No
Tokenization
No
Tradesman Job Management
Contract Management
No
Customer Database
No
Dispatch Management
No
For Builders
No
For Electricians
No
For Field Service Businesses
Yes
For HVAC
No
For Plumbers
No
For Roofers
No
Invoicing
No
Job Tracking
No
Payments
No
Quoting
No
Reporting
No
Scheduling
No
Time Tracking
No