Average Ratings 0 Ratings
Average Ratings 2 Ratings
Description
Our machine-learning software is trusted by some of the most respected service organizations around the globe. It improves your service delivery across the entire product lifecycle. Bruviti takes all your technical and service knowledge and delivers it to you where it's needed. This is the front line of customer service and support. Bruviti can help you speed up your inbound problem triage, diagnose quicker, and accelerate your overall delivery of service. Bruviti brings a wealth of industry experience, technical skills, and a proven implantation method that accelerates your journey towards a suite service applications. Powered by AI/ML, the latest data science, and Bruviti's patented implantation process. We start with pre-built models and use this data to create custom models, train them and prove them. Then we use these models to improve your existing applications and workflows.
Description
Connect and communicate with your customers efficiently while delivering the experience each customer demands, so you can grow faster, more profitably. When your customers have questions or need to get things done it’s important that you engage them effectively however they want. Your ability to create strong relationships with customers, foster loyalty, and ultimately drive profitable growth depends on it more than ever. Help customers quickly get answers or complete transactions on their own using self-service tools. Connect customers to the right resources when they need to meet face-to-face with a specialized expert. Empower employees with easy access to the information they need when customers need help. Our self-service solutions improve your customer’s experience, reduce call volumes, and drive growth and profitability for your business.
API Access
Has API
Yes
API Access
Has API
No
Integrations
Salesforce
Yes
Google Calendar
No
Microsoft Outlook
No
Parsey
No
ServiceNow
Yes
Zendesk
Yes
Integrations
Salesforce
Yes
Google Calendar
Yes
Microsoft Outlook
Yes
Parsey
Yes
ServiceNow
No
Zendesk
No
Pricing Details
$8.99 per month
One user free, and additional users $8.99 each per month
Free Trial
No
Free Version
Yes
Pricing Details
Visit our website to learn more about Engageware's Intelligent Appointment Scheduling and Knowledge Management solutions.
Free Trial
Yes
Free Version
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
Yes
Live Training (Online)
No
In Person
Yes
Types of Training
Training Docs
Yes
Webinars
Yes
Live Training (Online)
No
In Person
No
Vendor Details
Company Name
Bruviti
Founded
2012
Country
United States
Website
www.bruviti.com
Vendor Details
Company Name
Engageware
Founded
1999
Country
United States
Website
engageware.com
Product Features
Predictive Analytics
AI / Machine Learning
Yes
Benchmarking
No
Data Blending
No
Data Mining
No
Demand Forecasting
No
For Education
No
For Healthcare
No
Modeling & Simulation
No
Sentiment Analysis
No
Product Features
Appointment Scheduling
Appointment Reminders
Yes
Automated Scheduling
Yes
Calendar Sync
Yes
Client Database
No
Group Scheduling
No
Mobile Access
No
Multi-Location
Yes
Online Booking
Yes
Online Payments
No
Recurring Appointments
No
Room Booking Management
No
Knowledge Management
Artificial Intelligence (AI)
No
Cataloging / Categorization
No
Collaboration
Yes
Content Management
Yes
Decision Tree
Yes
Discussion Boards
No
Full Text Search
Yes
Knowledge Base Management
Yes
Self Service Portal
Yes
Queue Management
Appointment Scheduling
Yes
Calendar
Yes
Communication Tools
Yes
Contactless
Yes
Customer Surveys
No
Dashboard
Yes
For Banks
Yes
For Government
No
For Healthcare
No
For Restaurants
No
For Retail
Yes
SMS Marketing
Yes
Supports Multiple Counters
No
Virtual Queue
Yes