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Description

Manage and build a strong online reputation that helps you stand out from the competition as an industry leader in your area. Broadly helps local businesses attract and consolidate leads from multiple lead sources including Google, Facebook, Instagram, web chat, and website contact forms. Plus, connect with and serve customers and automatically request reviews on Google, Facebook and other popular review sites - all from one easy-to-use app. Consistently provide the 5-star experience your ideal customers expect with a responsive website, automated web chat that captures up to 2x more leads, streamlined text and email communication, appointment reminders, mobile invoicing, flexible customer financing options and so much more. Our app is accessible from any device, anywhere, and integrates with the tools you already use. You'll enjoy personal onboarding and dedicated, ongoing customer support. Broadly makes it easy for customers to find you, work with you, and rave about you.

Description

Emitrr is a smart, human-like receptionist for small businesses. Emitrr allows business owners to focus on their business growth and not worry about missing customer calls. Emitrr takes care of customer queries such as booking appointments, quotes and FAQs. Integrates with your EHR/CRM to provide real-time conversion metrics, reduced screen pop, and more. Web chat allows you to convert customers and keeps the conversation going on text. This means that your patients don't have to wait for the web. Small businesses often spend a lot on website building, advertising, SEO, and other marketing strategies. Small businesses also work hard to get these customers to their website. However, more than 25% of these web visitors never convert. Customers are not tied to live chats on the internet. Convert customers even if they leave the web.

API Access

Has API No 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

Axis LMS No 
Constant Contact Yes 
DentiMax No 
Dentrix No 
EagleSoft No 
Gingr Yes 
Housecall Pro Yes 
Jobber Yes 
Mailchimp Yes 
Mitchell 1 Yes 
PawLoyalty Software Yes 
PetExec Yes 
QuickBooks Online Yes 
ServiceTitan Yes 
Stackreaction Yes 
WordPress Yes 
Wufoo Yes 
athenahealth Population Health No 
eClinicalWorks No 

Integrations

Axis LMS Yes 
Constant Contact No 
DentiMax Yes 
Dentrix Yes 
EagleSoft Yes 
Gingr No 
Housecall Pro No 
Jobber No 
Mailchimp No 
Mitchell 1 No 
PawLoyalty Software No 
PetExec No 
QuickBooks Online No 
ServiceTitan No 
Stackreaction No 
WordPress No 
Wufoo No 
athenahealth Population Health Yes 
eClinicalWorks Yes 

Pricing Details

No price information available.
Free Trial Yes 
Free Version Yes 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App Yes 
iPad App Yes 
Android App Yes 
Windows Yes 
Mac Yes 
Linux No 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support No 

Customer Support

Business Hours Yes 
Live Rep (24/7) Yes 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) Yes 
In Person No 

Types of Training

Training Docs No 
Webinars No 
Live Training (Online) Yes 
In Person No 

Vendor Details

Company Name

Broadly

Founded

2013

Country

United States

Website

broadly.com

Vendor Details

Company Name

Emitrr

Founded

2019

Country

United States

Website

emitrr.com

Product Features

Customer Communications Management

Batch Communications Yes 
Chat / Messaging Yes 
Content Management No 
Email Distribution Yes 
Interactive Content No 
Multi-Channel Communications No 
On-Demand Communications No 
Personalization No 
Print Management No 
Template Management Yes 
Video Content No 

Customer Feedback

Alerts / Notifications Yes 
Behavior Analytics No 
Bug Reports No 
Community Feedback Tools No 
Live Chat No 
Negative Feedback Management No 
Net Promoter Score (NPS) No 
Screenshot / Screen Capture No 
Surveys No 
User Testing Tools No 
Video Feedback No 
Visual Feedback Tools No 
Voice of the Customer (VoC) No 
Website Feedback No 

Customer Satisfaction

360 Degree Feedback No 
Analytics No 
Call Reporting No 
Complaint Monitoring No 
Feedback Collection Yes 
Survey Management No 

Lead Capture

Business Card / Badge Scanning No 
Dashboard No 
Data Extraction No 
Lead Distribution No 
Lead Notifications Yes 
Lead Nurturing No 
Lead Qualification Yes 
Lead Scoring No 
Online Forms Yes 

Live Chat

Canned Responses Yes 
Customizable Branding Yes 
Geo Targeting No 
Offline Form No 
Proactive Chat No 
Screen Sharing No 
Third Party Integration No 
Transfers / Routing No 
Website Visitor Tracking No 

Reputation Management

Campaign Management No 
Gamification No 
Response Management Yes 
Review Generation Yes 
Review Monitoring Yes 
Sentiment Analysis Yes 
Social Media Metrics No 
Social Media Monitoring No 
White Label No 

Review Management

Campaign Management Yes 
Dashboard Yes 
Negative Feedback Management Yes 
Response Management Yes 
Review Monitoring Yes 
Review Notification Yes 
Review Request Yes 
Sentiment Analysis Yes 
Social Sharing Yes 
White Label No 

Product Features

Business VoIP

Call Parking No 
Call Recording Yes 
Contact Management Yes 
Encryption No 
IVR / Voice Recognition Yes 
Ring Groups No 
SIP Trunking No 
Unified Communications No 
Voice Quality Enhancement No 

Conversational AI

Code-free Development No 
Contextual Guidance No 
For Developers No 
Intent Recognition No 
Multi-Languages No 
Omni-Channel Yes 
On-Screen Chats No 
Pre-configured Bot No 
Reusable Components No 
Sentiment Analysis No 
Speech Recognition No 
Speech Synthesis No 
Virtual Assistant Yes 

Customer Experience

Action Management No 
Analytics No 
Customer Segmentation Yes 
Dashboard No 
Feedback Management Yes 
Knowledge Management Yes 
Multi-Channel Collection No 
Sentiment Analysis No 
Survey Management No 
Text Analysis No 
Trend Analysis No 

Customer Service

Alerts / Escalation No 
Appointment Management Yes 
Call Center Management Yes 
Email Management No 
Knowledge Base Yes 
Live Chat Yes 
Performance Metrics No 
Queue Management No 
Self Service Portal No 
Social Media Integration No 
Surveys & Feedback Yes 
Virtual Assistant Yes 
Workflow Management No 

Dental

Appointment Management Yes 
Appointment Reminders No 
Claims Management No 
Clinical Charting No 
Imaging No 
Inventory Management Yes 
Patient Account Management No 
Patient Billing No 
Patient Records Management No 
Treatment Planning No 

Patient Engagement

Appointment Scheduling Yes 
Care Planning No 
Collaboration No 
Messaging No 
Mobile Access Yes 
Patient Education No 
Patient Portal No 
Personal Health Record No 
Progress Tracking Yes 
Self Management No 

Reputation Management

Campaign Management Yes 
Gamification No 
Response Management Yes 
Review Generation Yes 
Review Monitoring Yes 
Sentiment Analysis No 
Social Media Metrics No 
Social Media Monitoring Yes 
White Label No 

Review Management

Campaign Management Yes 
Dashboard Yes 
Negative Feedback Management No 
Response Management Yes 
Review Monitoring Yes 
Review Notification Yes 
Review Request Yes 
Sentiment Analysis No 
Social Sharing Yes 
White Label No 

SMS Marketing

2-Way Messaging Yes 
Artificial Intelligence No 
Contact Management Yes 
MMS Yes 
Mass Texting Yes 
Message Personalization Yes 
Mobile Coupons No 
Mobile Keywords No 
Polls / Voting No 
Reporting/Analytics Yes 
Scheduled Messaging Yes 
Shortcodes Yes 
Text-to-Win Yes 

Telephony

Auto-Dialer No 
Call Center Management Yes 
Call Monitoring Yes 
Contact Management Yes 
IVR / Voice Recognition Yes 
Inbound Reporting No 
Outbound Reporting No 
Predictive Dialer No 
Telemarketing Management No 
VoIP Yes 
Voice & Data Integration No 

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Alternatives

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