Average Ratings 1 Rating

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support

Average Ratings 0 Ratings

Total
ease
features
design
support

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Description

Founded in 2011, BrightGauge, a solution from ConnectWise, was created to address a crucial gap in the small to medium-sized IT services sector: the need for a more effective method of managing data and demonstrating the value of services provided to clients. The BrightGauge Software enables users to consolidate all vital business metrics into a single interface using gauges, dashboards, and client reports, enhancing visibility and comprehension. With over 1,800 companies globally using the platform, BrightGauge seamlessly integrates with well-known business applications such as ConnectWise, Continuum, Webroot, QuickBooks, Datto, IT Glue, Zendesk, Harvest, and Smileback, among others. Users can perform detailed analyses of their data by manipulating metrics through addition, subtraction, multiplication, and division, with BrightGauge automatically calculating these operations. Additionally, if you want to showcase your responsiveness to ticket inquiries, you can easily present your data with embeddable gauges on public websites, making it a powerful tool for attracting potential clients and demonstrating your capabilities. The software not only enhances data management but also helps build trust with clients by transparently displaying performance metrics.

Description

Utilize the Search function to swiftly locate over 20 report objects, such as identifying which reports utilize a specific table or contain subreports. The Cross Reference feature provides comprehensive insights into the usage of all objects within your report. For instance, if you select a formula, you can easily identify which design elements reference it, including other formulas or sections of the report. Report Analyzer includes a collection of high-quality presentation reports that offer extensive information about your Crystal Reports projects. One notable example is the Database Dictionary report, which enumerates all database tables and fields utilized in each report. Additionally, you have the ability to incorporate your own customized reports into the existing library. The Formulas window allows you to examine report formulas, alongside any potential errors and suggestions for design improvements. Furthermore, you can explore various aspects such as formula properties, call trees, conditional formulas, and formula variables, among other features, ensuring a thorough understanding of your report's components. This comprehensive toolset enhances your ability to manage and refine your reports efficiently.

API Access

Has API No 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

Accelo Yes 
ConnectWise Automate Yes 
ConnectWise CPQ Yes 
ConnectWise RMM Yes 
Customer Thermometer Yes 
Datto SIRIS Yes 
Freshdesk Yes 
IT Glue Yes 
Microsoft Dynamics GP Yes 
NinjaOne Yes 
OpenText Core DNS Protection Yes 
PostgreSQL Yes 
QuickBooks Online Yes 
RingCentral RingEX Yes 
SQL Server Yes 
Salesforce Yes 
ServiceNow Yes 
Simplesat Yes 
SmileBack Yes 
e-automate Yes 

Integrations

Accelo No 
ConnectWise Automate No 
ConnectWise CPQ No 
ConnectWise RMM No 
Customer Thermometer No 
Datto SIRIS No 
Freshdesk No 
IT Glue No 
Microsoft Dynamics GP No 
NinjaOne No 
OpenText Core DNS Protection No 
PostgreSQL No 
QuickBooks Online No 
RingCentral RingEX No 
SQL Server No 
Salesforce No 
ServiceNow No 
Simplesat No 
SmileBack No 
e-automate No 

Pricing Details

$283 per month
Enterprise: $393 / Month
Enterprise +: $553 / Month
Free Trial No 
Free Version No 

Pricing Details

$449 one-time payment
Free Trial No 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based No 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows Yes 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Types of Training

Training Docs No 
Webinars Yes 
Live Training (Online) No 
In Person No 

Types of Training

Training Docs No 
Webinars No 
Live Training (Online) No 
In Person No 

Vendor Details

Company Name

ConnectWise

Founded

2011

Country

United States

Website

www.connectwise.com/platform/business-management/brightgauge

Vendor Details

Company Name

Cortex Systems

Founded

1999

Country

Australia

Website

www.cortexsystems.com.au

Product Features

Business Performance Management

Ad Hoc Reports Yes 
Ad hoc Analysis No 
Budgeting & Forecasting No 
Consolidation / Roll-Up No 
Dashboard Yes 
Key Performance Indicators Yes 
Predictive Analytics No 
Qualitative Analysis No 
Quantitative Analysis No 
Scorecarding Yes 
Strategic Planning No 

Dashboard

Annotations No 
Data Source Integrations Yes 
Functions / Calculations Yes 
Interactive No 
KPIs Yes 
OLAP No 
Private Dashboards Yes 
Public Dashboards Yes 
Scorecards Yes 
Themes No 
Visual Analytics No 
Widgets No 

Data Visualization

Analytics Yes 
Content Management No 
Dashboard Creation Yes 
Filtered Views Yes 
OLAP No 
Relational Display No 
Simulation Models No 
Visual Discovery No 

Reporting

Customizable Dashboard Yes 
Data Source Connectors Yes 
Drag & Drop No 
Drill Down No 
Email Reports Yes 
Financial Reports No 
Forecasting Yes 
Marketing Reports No 
OLAP No 
Report Export No 
Sales Reports No 
Scheduled / Automated Reports Yes 

Product Features

Business Intelligence

Ad Hoc Reports Yes 
Benchmarking No 
Budgeting & Forecasting No 
Dashboard No 
Data Analysis No 
Key Performance Indicators No 
Natural Language Generation (NLG) No 
Performance Metrics Yes 
Predictive Analytics No 
Profitability Analysis No 
Strategic Planning No 
Trend / Problem Indicators No 
Visual Analytics No 

Reporting

Customizable Dashboard Yes 
Data Source Connectors No 
Drag & Drop No 
Drill Down Yes 
Email Reports No 
Financial Reports No 
Forecasting Yes 
Marketing Reports No 
OLAP No 
Report Export Yes 
Sales Reports No 
Scheduled / Automated Reports No 

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