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ease
features
design
support

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Write a Review

Description

Introducing the pioneering customer data platform specifically designed for physical retail locations and consumer packaged goods brands. By utilizing Bridg, traditional credit and debit cards are transformed into effective loyalty cards. This innovation allows retailers and CPG companies to implement loyalty strategies across their entire customer base, granting them access to the same in-depth insights, targeted marketing capabilities, and comprehensive measurement solutions that digital brands benefit from. Take advantage of Bridg’s unique offline identity resolution capabilities, which provide unmatched accuracy and high match rates. This technology enables the connection of transactions to individual customers, even when they utilize various cards across both online and in-store purchases. Users can benefit from standard dashboards that present essential customer behaviors, employ preferred business intelligence tools, or delve into advanced analytics using SQL. Furthermore, gain valuable and timely insights through continuous updates to customer profiles based on ongoing transaction data. This approach not only enhances customer understanding but also drives strategic decision-making for businesses.

Description

Opiniator offers a digital comment card solution designed to facilitate customer feedback and recovery for physical retail establishments. This innovative system enables customers to provide real-time ratings, comments, and suggestions through their mobile devices at any point during their visit, while also monitoring issues until they are resolved. By utilizing the digital comment card, businesses can proactively address customer concerns before they consider leaving, potentially taking their friends along with them. It allows for the tracking of customer complaints and staff responses until all issues are satisfactorily addressed, thereby minimizing the risk of negative online reviews that could emerge too late for the business to manage. Customers who express dissatisfaction are promptly contacted, leading to their recovery and retention. Additionally, businesses can identify and rectify health, safety, or maintenance problems before they affect customer experiences. Through a user-friendly dashboard, businesses receive instant alerts about feedback and can take necessary actions. They can respond to customer issues, monitor all steps taken until resolution, and ultimately regain customer trust. This comprehensive approach not only enhances customer satisfaction but also fosters loyalty to the brand.

API Access

Has API

API Access

Has API

Screenshots View All

Screenshots View All

Integrations

Sonic XML Server

Integrations

Sonic XML Server

Pricing Details

No price information available.
Free Trial
Free Version

Pricing Details

$40 per month
Free Trial
Free Version

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Vendor Details

Company Name

Bridg

Founded

2012

Country

United States

Website

bridg.com

Vendor Details

Company Name

Oberon3

Founded

2009

Country

United States

Website

www.opiniator.com

Product Features

Customer Data Platforms (CDP)

Behavioral Analytics
Campaign Management
Customer Profiles
Customer Segmentation
Data Integration
Data Matching
GDPR Compliance
Personalization
Predictive Modeling

Product Features

Customer Experience

Action Management
Analytics
Customer Segmentation
Dashboard
Feedback Management
Knowledge Management
Multi-Channel Collection
Sentiment Analysis
Survey Management
Text Analysis
Trend Analysis

Survey

Custom Survey URLs
Data Analysis Tools
Email Marketing
Mobile Survey
Offline Response Collection
Paper Survey
Question Branching
Question Library
Site Intercept Survey
Skip Logic
Supports Audio / Images / Video

Alternatives

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