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Average Ratings 0 Ratings

Total
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features
design
support

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Write a Review

Description

We explore every nook and cranny of the internet to uncover all significant references related to any individual or entity. By engaging with your customers and influential figures in your industry, you can significantly enhance your brand visibility and gain valuable insights into your target audience. Understanding your customers' primary interests allows you to develop products tailored to their specific needs and wants. BrandMentions helps you identify where to advertise your products and discover potential new customers. By staying informed about who is discussing you and the context, you gain the ability to comprehend and safeguard your reputation in a highly competitive landscape. Keep track of all conversations regarding your brand or offerings across essential platforms, whether online or on social media. Furthermore, BrandMentions ensures you remain informed about crucial developments in your industry and any news related to your business, delivering real-time notifications directly to your inbox, so you’re always a step ahead. This proactive approach not only helps in reputation management but also fosters stronger relationships with your audience.

Description

Customers expect a response when they engage with your brand via social media channels. But not just any reply. It must be a timely response that solves the issue in-channel, and leaves the customer satisfied. Verint Social allows your brand to deliver social service across all major platforms - with personalized conversations, smart automation, and actionable insights. Our intelligent, rules based routing system and prioritization engines ensure that relevant conversations are distributed based on identity, full conversational context, and a fully customized workflow in order to maintain your service standards. Verint Social is the only solution that can seamlessly integrate bot-based automation and agent-assisted services in a single conversation. This is facilitated by smooth bidirectional handoffs, which boost agency efficiency.

API Access

Has API No 

API Access

Has API No 

Screenshots View All

Screenshots View All

No images available

Integrations

Axis LMS Yes 
Easyflow Yes 
Facebook No 
Instagram No 
Integrately Yes 
LinkedIn No 
Stackreaction Yes 
Wufoo Yes 
X (Twitter) No 
Zapier Yes 

Integrations

Axis LMS No 
Easyflow No 
Facebook Yes 
Instagram Yes 
Integrately No 
LinkedIn Yes 
Stackreaction No 
Wufoo No 
X (Twitter) Yes 
Zapier No 

Pricing Details

$99 per month
Free Trial Yes 
Free Version No 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours No 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) Yes 
In Person No 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) Yes 
In Person No 

Vendor Details

Company Name

BrandMentions

Founded

2015

Country

Romania

Website

brandmentions.com

Vendor Details

Company Name

Verint

Founded

1994

Country

United States

Website

verint.com

Product Features

Social Media Monitoring

Audience Segmentation No 
Competitive Analysis No 
Configurable Alerts No 
Customer Engagement No 
Dashboard No 
Impact Scoring No 
Influencer Tracking No 
Reputation Management No 
Sentiment Analysis No 
Trend Tracking No 

Product Features

Customer Service

Alerts / Escalation No 
Appointment Management No 
Call Center Management No 
Email Management No 
Knowledge Base No 
Live Chat No 
Performance Metrics No 
Queue Management No 
Self Service Portal No 
Social Media Integration No 
Surveys & Feedback No 
Virtual Assistant No 
Workflow Management No 

Social Media Management

Automated Publishing No 
Brand Tracking No 
Content Management No 
Customer Engagement No 
Multi-Account Management No 
Multi-User Collaboration No 
Post Scheduling No 
Reporting/Analytics No 
Social Media Monitoring No 

Social Media Monitoring

Audience Segmentation No 
Competitive Analysis No 
Configurable Alerts No 
Customer Engagement No 
Dashboard No 
Impact Scoring No 
Influencer Tracking No 
Reputation Management No 
Sentiment Analysis No 
Trend Tracking No 

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