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Average Ratings 0 Ratings
Description
Discover intelligent social media listening and analytics solutions tailored for your business needs. Gain valuable insights that will help you refine your social media approach. BrandMaxima stands out as a premier Social Media Intelligence & Analytics Platform catering to Brands, Digital Media Agencies, Content Creators, Academic Researchers, and Journalists alike. With the capability to monitor over 100 million social media channels and analyze 8 billion pieces of content, it assesses the behavior of more than 750 million consumers globally on a daily basis. The platform's Social Media Account Tracking & Reporting tools enable users to evaluate the performance of any social media profile across platforms like YouTube, Twitter, and Facebook. BrandMaxima delivers real-time insights on the effectiveness of an account’s posts and videos, while also providing a Follower Rank that can be filtered by global, category, and country metrics. Additionally, the audience engagement analysis incorporates various elements such as posting times, content types, media formats, and more, ensuring a comprehensive understanding of social media dynamics. This level of insight empowers businesses to make informed decisions that drive engagement and growth.
Description
The leading cloud helpdesk for managing social media, alongside email, chatbots, contact forms, and review platforms, consolidates all text-based customer support channels into one seamless inbox, ensuring that no customer inquiry is overlooked. This comprehensive social customer service solution collects all incoming requests in a single ticketing system, allowing for effective task sharing and keeping the team informed. It efficiently addresses support tickets from various social media platforms like Facebook, Instagram, YouTube, and Twitter. Additionally, with live chat capabilities on your website, issues can be resolved in real-time. Take control of your support emails and enhance your website and Facebook pages with custom forms. This tool reduces the volume of support tickets while providing valuable insights into customer interactions. Additionally, it features a smart self-service FAQ option for your website, enabling customers to find answers independently. With robust statistics and insights, you can make informed adjustments to your services. Furthermore, the API allows for seamless integration with your existing internal systems, enhancing operational efficiency. Overall, this platform transforms customer service by unifying various channels and providing actionable insights for continuous improvement.
API Access
Has API
No
API Access
Has API
Yes
Integrations
Facebook
No
Instagram
No
X (Twitter)
No
YouTube
No
Pricing Details
No price information available.
Free Trial
No
Free Version
No
Pricing Details
$9 per user, per month
Free Trial
Yes
Free Version
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
No
In Person
Yes
Types of Training
Training Docs
Yes
Webinars
Yes
Live Training (Online)
Yes
In Person
No
Vendor Details
Company Name
BrandMaxima
Country
India
Website
brandmaxima.com
Vendor Details
Company Name
Socialboards
Country
Norway
Website
socialboards.com/en/
Product Features
Social Media Management
Automated Publishing
No
Brand Tracking
No
Content Management
No
Customer Engagement
Yes
Multi-Account Management
No
Multi-User Collaboration
No
Post Scheduling
Yes
Reporting/Analytics
Yes
Social Media Monitoring
No
Product Features
Social Media Management
Automated Publishing
No
Brand Tracking
No
Content Management
No
Customer Engagement
Yes
Multi-Account Management
Yes
Multi-User Collaboration
Yes
Post Scheduling
No
Reporting/Analytics
Yes
Social Media Monitoring
Yes