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Average Ratings 0 Ratings

Total
ease
features
design
support

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Write a Review

Description

At Brady Technologies, we are at the forefront of the energy transition, helping market participants navigate new challenges and opportunities with confidence. Our advanced software solutions bring clarity to complex problems and processes, enabling customers to enhance their trading and operations and meet tomorrow’s energy needs. Our software solutions support critical decision-making and help these regional and global leaders optimise their trading, power operations, and manage complex risks. Our technology facilitates increased automation and efficiency in the face of changing market dynamics including decentralisation, decarbonisation, diversity of generation assets, volatility and evolving regulation. We are proud of the spirit of partnership we have with our customers, many of whom have been with us for a decade or more. Furthermore, we are committed to our values of collaboration, innovation and delivery, to ensure we continue to meet their and the energy market’s needs in the future.

Description

Salesforce Agentforce Energy & Utilities is a purpose-built CRM platform tailored to the evolving needs of energy providers and utility companies. It centralizes customer, billing, asset, and operational data into a unified system. AI-powered automation enhances contact center performance with intelligent chat, digital self-service, and multi-channel engagement. Sales teams benefit from industry-specific configure, price, and quote capabilities designed for complex energy products and services. Order management and guided selling streamline customer acquisition and retention processes. The platform includes a comprehensive industry data model that supports both regulated and competitive markets. Clean energy program management tools help utilities track conservation initiatives and sustainability efforts. Field service and asset management features optimize workforce productivity and operational costs. Integration with Data 360, Tableau, MuleSoft, and business intelligence tools enhances analytics and decision-making. Agentforce Energy & Utilities empowers organizations to modernize operations, improve customer satisfaction, and accelerate digital transformation.

API Access

Has API No 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

CloudHub No 
Salesforce No 
Salesforce Data 360 No 
Slack No 
Tableau No 
Xemelgo Yes 

Integrations

CloudHub Yes 
Salesforce Yes 
Salesforce Data 360 Yes 
Slack Yes 
Tableau Yes 
Xemelgo No 

Pricing Details

Prices available upon request.
Free Trial No 
Free Version No 

Pricing Details

$275 per month
Free Trial Yes 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows Yes 
Mac Yes 
Linux Yes 
Chromebook Yes 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) Yes 
Online Support Yes 

Customer Support

Business Hours Yes 
Live Rep (24/7) Yes 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) Yes 
In Person Yes 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) Yes 
In Person Yes 

Vendor Details

Company Name

Brady Technologies

Founded

1985

Country

United Kingdom

Website

www.bradytechnologies.com

Vendor Details

Company Name

Salesforce

Founded

1999

Country

United States

Website

www.salesforce.com/energy-utilities/cloud/

Product Features

Commodity Trading and Risk Management (CTRM)

Accounting Management Yes 
Blockchain Technology No 
Commodity Trading Yes 
Contract Management Yes 
Document Management Yes 
Financial Management Yes 
Logistics Management Yes 
Reporting/Analytics Yes 
Risk Management Yes 
Third Party Integration Yes 

Energy Trading and Risk Management (ETRM)

Accounting Management Yes 
Asset Analysis Yes 
Blockchain Technology No 
Contract Management Yes 
Document Management No 
Energy Trading Yes 
Financial Management Yes 
Product Scheduling Yes 
Reporting/Analytics Yes 
Risk Management Yes 
Third Party Integration Yes 
Trade Validation Yes 

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