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Average Ratings 0 Ratings
Description
Introducing the Buyer Engagement and Enablement Platform, designed to synchronize sales teams with the various customer buying committees. Purchasing decisions are often influenced by a diverse group of individuals within an organization, and the number of these stakeholders may surprise you. Your ability to comprehend, assist, and learn from these contacts will play a crucial role in your present and future achievements. What insights do you possess regarding your prospects' business challenges and requirements? How do you gather and oversee this vital information? The decision-making process for your prospects is intricate and challenging. What strategies can you employ to support them and minimize the chances of inaction? Who constitutes the buying committee, and what roles, reporting structures, and internal dynamics do they have? Understanding their priorities is essential, as this collective group typically includes executives, economic buyers, technical experts, and end-users, each contributing their unique perspective to the purchasing decision. By fostering a deeper understanding of these dynamics, you can enhance your approach and ultimately drive more successful outcomes.
Description
CustomerGauge helps B2B businesses leverage customer feedback and behaviors to align business initiatives and improve account retention. It also helps increase revenue growth through up-sells and cross-sells.
CustomerGauge Account Experience™, a platform that allows B2B companies monitor account engagement and collect feedback from key stakeholders. It also allows them to segment real-time results into custom dashboards and map feedback to changes to NPS score and revenue.
Users can track engagement through custom and native integrations. This includes how often key stakeholders answer customer survey questions, submit support tickets and open marketing emails.
The CustomerGauge Account Expert™ platform also has the ability to set KPI targets to close the feedback loop, identify accounts at high risk of churning and forecast the revenue impact from changes in NPS score.
Get a demo today.
API Access
Has API
No
API Access
Has API
Yes
Integrations
Salesforce
Yes
Desktop.com
No
Freshdesk
No
HubSpot CRM
No
HubSpot Customer Platform
No
Kapiche
No
Keap
No
Microsoft Dynamics 365
Yes
NetSuite
No
Oracle CPQ
No
Integrations
Salesforce
Yes
Desktop.com
Yes
Freshdesk
Yes
HubSpot CRM
Yes
HubSpot Customer Platform
Yes
Kapiche
Yes
Keap
Yes
Microsoft Dynamics 365
No
NetSuite
Yes
Oracle CPQ
Yes
Pricing Details
$126 per user per year
Free Trial
Yes
Free Version
No
Pricing Details
No price information available.
Free Trial
No
Free Version
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
No
Live Rep (24/7)
No
Online Support
No
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
No
In Person
No
Types of Training
Training Docs
Yes
Webinars
Yes
Live Training (Online)
Yes
In Person
No
Vendor Details
Company Name
Boxxstep
Founded
2016
Country
United Kingdom
Website
www.boxxstep.com
Vendor Details
Company Name
CustomerGauge
Founded
2007
Country
Netherlands
Website
customergauge.com
Product Features
CRM
Calendar/Reminder System
Yes
Call Logging
No
Document Storage
Yes
Email Marketing
Yes
Internal Chat Integration
Yes
Lead Scoring
No
Marketing Automation Integration
Yes
Mobile Access
Yes
Quotes / Proposals
No
Segmentation
Yes
Social Media Integration
Yes
Task Management
Yes
Territory Management
No
Sales Enablement
Collaboration
No
Contact Management
No
Content Management
No
Document Management
No
Goals / Quota Management
No
Lead Management
No
Meeting Management
No
Performance Management
No
Presentation Management
No
Proposal Management
No
Territory Management
No
Training Management
No
Product Features
Customer Engagement
Analytics
Yes
Churn Management
Yes
Communication Management
Yes
Community Management
No
Content Syndication
No
Feedback Collection
Yes
Gamification
No
Live Chat
No
Video Content
No
Customer Experience
Action Management
Yes
Analytics
Yes
Customer Segmentation
Yes
Dashboard
Yes
Feedback Management
Yes
Knowledge Management
Yes
Multi-Channel Collection
Yes
Sentiment Analysis
Yes
Survey Management
Yes
Text Analysis
Yes
Trend Analysis
Yes
Customer Satisfaction
360 Degree Feedback
Yes
Analytics
Yes
Call Reporting
Yes
Complaint Monitoring
Yes
Feedback Collection
Yes
Survey Management
Yes
Customer Success
Account Alerts
Yes
Account Management
Yes
Communication Management
Yes
Customer Engagement
Yes
Customer Lifecycle Management
Yes
Health Score
Yes
Onboarding
No
Revenue Management
Yes
Usage Tracking / Analytics
Yes
Win / Loss Analysis
Yes