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support

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Average Ratings 0 Ratings

Total
ease
features
design
support

No User Reviews. Be the first to provide a review:

Write a Review

Description

Botsplash, a B2B, multi-channel conversation platform, connects businesses with their customers through a single web-based platform. Botsplash helps companies increase efficiency, generate more quality leads, and achieve higher sales. Our platform is powered by Machine Learning/NLP modules that allow for automated responses, routing and escalations, as well as live chat or SMS text. It is the perfect combination of live chat and automated bots.

Description

SuperSupport revolutionizes customer service by swiftly addressing issues, equipping agents with advanced assistance, and deriving valuable insights from every interaction. The AI capabilities of SuperSupport allow customers to find answers, troubleshoot problems, and engage in a fluid, conversational manner. All communications, whether via email, phone, or web chat, are directed to your inbox for streamlined prioritization and resolution. By merging human skill with AI prowess, SuperSupport enhances your interactions, breaks down communication obstacles, and fosters exceptional productivity while ensuring high levels of customer satisfaction. Its intelligent and collaborative ticket management system enables effortless tracking, resolution, and analysis of customer concerns, guaranteeing that no important conversations or issues are overlooked. With SuperSupport, not only can customer issues be automatically resolved by AI agents, but the entire support process becomes more efficient and effective, leading to a significantly improved customer experience.

API Access

Has API Yes 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

Bandwidth Yes 
Facebook Messenger Yes 
Five9 Yes 
Freshdesk Yes 
Fullstory Yes 
Google Analytics Yes 
Google Business Messages Yes 
Hotjar Yes 
HubSpot CRM Yes 
HubSpot Customer Platform Yes 
LeadMailbox Yes 
Microsoft 365 Yes 
Plivo Yes 
Salesforce Yes 
Twilio Yes 
Velocify Yes 
Vonage Business Yes 
Whitepages Yes 
WordPress Yes 
Zendesk Yes 

Integrations

Bandwidth No 
Facebook Messenger No 
Five9 No 
Freshdesk No 
Fullstory No 
Google Analytics No 
Google Business Messages No 
Hotjar No 
HubSpot CRM No 
HubSpot Customer Platform No 
LeadMailbox No 
Microsoft 365 No 
Plivo No 
Salesforce No 
Twilio No 
Velocify No 
Vonage Business No 
Whitepages No 
WordPress No 
Zendesk No 

Pricing Details

Reach out for pricing
Our software is custom to each user. Please reach out to discuss your needs and we will provide a customized quote for you.
Free Trial No 
Free Version No 

Pricing Details

$75 per month
Free Trial No 
Free Version Yes 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App Yes 
iPad App Yes 
Android App Yes 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App Yes 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) Yes 
In Person Yes 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) Yes 
In Person Yes 

Vendor Details

Company Name

Botsplash

Founded

2017

Country

United States

Website

www.botsplash.com

Vendor Details

Company Name

SuperAGI

Founded

2023

Country

United States

Website

superagi.com/supersupport/

Product Features

Chatbot

Call to Action Yes 
Context and Coherence Yes 
Human Takeover Yes 
Inline Media / Videos Yes 
Machine Learning No 
Natural Language Processing Yes 
Payment Integration No 
Prediction No 
Ready-made Templates No 
Reporting / Analytics Yes 
Sentiment Analysis No 
Social Media Integration No 

CRM

Calendar/Reminder System Yes 
Call Logging No 
Document Storage Yes 
Email Marketing No 
Internal Chat Integration Yes 
Lead Scoring No 
Marketing Automation Integration No 
Mobile Access Yes 
Quotes / Proposals No 
Segmentation No 
Social Media Integration No 
Task Management No 
Territory Management No 

Live Chat

Canned Responses Yes 
Customizable Branding Yes 
Geo Targeting Yes 
Offline Form Yes 
Proactive Chat Yes 
Screen Sharing Yes 
Third Party Integration Yes 
Transfers / Routing Yes 
Website Visitor Tracking Yes 

SMS Marketing

2-Way Messaging Yes 
Artificial Intelligence No 
Contact Management Yes 
MMS Yes 
Mass Texting Yes 
Message Personalization Yes 
Mobile Coupons No 
Mobile Keywords No 
Polls / Voting No 
Reporting/Analytics Yes 
Scheduled Messaging Yes 
Shortcodes Yes 
Text-to-Win No 

Product Features

Chatbot

Call to Action No 
Context and Coherence No 
Human Takeover No 
Inline Media / Videos No 
Machine Learning No 
Natural Language Processing No 
Payment Integration No 
Prediction No 
Ready-made Templates No 
Reporting / Analytics No 
Sentiment Analysis No 
Social Media Integration No 

Live Chat

Canned Responses No 
Customizable Branding No 
Geo Targeting No 
Offline Form No 
Proactive Chat No 
Screen Sharing No 
Third Party Integration No 
Transfers / Routing No 
Website Visitor Tracking No 

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