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Description
Botmind is a software-as-a-service platform designed to enhance customer experience by automating responses to common inquiries using a blend of artificial intelligence and human support within the same communication channel. By facilitating order tracking and appointment scheduling, Botmind strengthens customer relationships and seamlessly integrates with existing tools such as Zendesk, Front, and Intercom. This innovative solution aims to optimize your return on investment in several ways: by boosting customer satisfaction through quicker and more accurate responses, enhancing employee experience by alleviating their workload from trivial issues, and significantly lowering customer support costs by 50% to 90%.
Among the many benefits offered by Botmind are a library of 90 pre-recorded responses, the ability to provide answers to customers in under one second, and the impressive reduction of support costs by up to 90%. Overall, Botmind stands out as a valuable tool for companies looking to improve efficiency and satisfaction across both customer and employee experiences.
Description
Digital avatars can be utilized across various aspects of your customer experience strategy: Do you require a scalable assistant capable of effectively interpreting, comprehending, and directing incoming leads? Are you aiming to encourage greater self-service engagement from customers, both online and offline? Digital avatars may provide solutions to these challenges and many others. By delivering the appropriate information to the right individual at the right moment, businesses can lessen the barriers that prevent casual visitors from becoming loyal customers. Digital avatars can enhance existing processes, providing a scalable framework that facilitates customer conversion. Currently, UneeQ's digital avatars are actively employed in numerous sectors including healthcare, banking, insurance, education, telecommunications, retail, and mental health, among others. Their distinct appearances and personalities are meticulously co-designed to ensure they leave a positive and lasting impression on users, ultimately enhancing the overall customer experience. As technology continues to evolve, the potential applications of digital avatars in customer interactions will only expand.
API Access
Has API
API Access
Has API
Integrations
Amazon Lex
Dialogflow
Freshchat
IBM watsonx Assistant
Intercom
Magento
PrestaShop
RingCentral RingCX
Shopify
Slack
Integrations
Amazon Lex
Dialogflow
Freshchat
IBM watsonx Assistant
Intercom
Magento
PrestaShop
RingCentral RingCX
Shopify
Slack
Pricing Details
No price information available.
Free Trial
Free Version
Pricing Details
$899 per month
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
Botmind
Founded
2018
Country
France
Website
www.botmind.io/en/
Vendor Details
Company Name
UneeQ
Founded
2017
Country
United States
Website
digitalhumans.com/solutions/
Product Features
Artificial Intelligence
Chatbot
For Healthcare
For Sales
For eCommerce
Image Recognition
Machine Learning
Multi-Language
Natural Language Processing
Predictive Analytics
Process/Workflow Automation
Rules-Based Automation
Virtual Personal Assistant (VPA)
Customer Service
Alerts / Escalation
Appointment Management
Call Center Management
Email Management
Knowledge Base
Live Chat
Performance Metrics
Queue Management
Self Service Portal
Social Media Integration
Surveys & Feedback
Virtual Assistant
Workflow Management
Machine Learning
Deep Learning
ML Algorithm Library
Model Training
Natural Language Processing (NLP)
Predictive Modeling
Statistical / Mathematical Tools
Templates
Visualization
Natural Language Generation
Business Intelligence
CRM Data Analysis and Reports
Chatbot
Email Marketing
Financial Reporting
Multiple Language Support
SEO
Web Content