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Average Ratings 20 Ratings
Description
BotGenuity is a platform for building AI chatbots that facilitates the development of conversational bots aimed at automating and personalizing customer support. It allows users to link their organization's help documents, web pages, or internal resources, enabling the chatbot to deliver immediate responses 24/7. The platform provides the versatility to deploy chatbots on websites or connect them with services like Slack and more than 2000 other APIs through its Custom Tools. With BotGenuity, creating chatbots becomes an accessible option for improving customer service and addressing a variety of other needs. Among its notable features are customizable widgets, chat history and insights, lead collection and export capabilities, unlimited website embedding, and support for either GPT-3.5 or GPT-4 technologies. Additionally, it includes integration with Slack, automatic source refresh, the ability to implement custom functions, unbranded chat widgets, custom domain options, PII anonymization, and rate limiting to ensure optimal performance and privacy. This comprehensive range of features empowers businesses to enhance their customer interactions and streamline their processes effectively.
Description
Offer website live chat support from the collaboration tools you already use: Microsoft Teams, Google Workspace, Slack, and Zoom.
Build ChatGPT powered AI Chatbots in 1-Click and enable your chatbots when your agents are unavailable. Create WhatsApp, SMS, and Messenger chatbots with the ability to escalate to humans when it makes sense.
No need to learn additional software to support customers. Engage potential customers when they need your help, close more deals, and increase online revenue.
API Access
Has API
API Access
Has API
Integrations
Slack
Zapier
ChatGPT
Cisco Webex
Claude
Easyflow
Facebook Messenger
Gemini
Gmail
Google Chat
Integrations
Slack
Zapier
ChatGPT
Cisco Webex
Claude
Easyflow
Facebook Messenger
Gemini
Gmail
Google Chat
Pricing Details
$19/month
Free Trial
Free Version
Pricing Details
$39 per month
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
Cortenix
Founded
2018
Country
United States
Website
www.cortenix.com
Vendor Details
Company Name
Social Intents
Founded
2017
Country
United States
Website
www.socialintents.com
Product Features
Chatbot
Call to Action
Context and Coherence
Human Takeover
Inline Media / Videos
Machine Learning
Natural Language Processing
Payment Integration
Prediction
Ready-made Templates
Reporting / Analytics
Sentiment Analysis
Social Media Integration
Product Features
Chatbot
Call to Action
Context and Coherence
Human Takeover
Inline Media / Videos
Machine Learning
Natural Language Processing
Payment Integration
Prediction
Ready-made Templates
Reporting / Analytics
Sentiment Analysis
Social Media Integration
Conversational AI
Code-free Development
Contextual Guidance
For Developers
Intent Recognition
Multi-Languages
Omni-Channel
On-Screen Chats
Pre-configured Bot
Reusable Components
Sentiment Analysis
Speech Recognition
Speech Synthesis
Virtual Assistant
Conversational Marketing
Appointment Scheduling
Audience Segmentation
Chatbot
Email Automation
Group Messaging
Human Handover
Lead Distribution
Lead Qualification
Mobile Messaging
Multi-Channel Communication
Product Recommendations
Video Chat
Customer Communications Management
Batch Communications
Chat / Messaging
Content Management
Email Distribution
Interactive Content
Multi-Channel Communications
On-Demand Communications
Personalization
Print Management
Template Management
Video Content
Customer Service
Alerts / Escalation
Appointment Management
Call Center Management
Email Management
Knowledge Base
Live Chat
Performance Metrics
Queue Management
Self Service Portal
Social Media Integration
Surveys & Feedback
Virtual Assistant
Workflow Management
Help Desk
Alerts / Escalation
Automated Routing
Community Forums
Customizable Branding
Document Storage
Email Integration
IT Asset Management
Incident Management
Interaction Tracking
Knowledge Base
Known Issue Management
Live Chat
Multi-Channel Communication
Multiple Brands / Products
Network Monitoring
Real-time Chat
Self Service Portal
Service Level Agreement (SLA) Management
Ticket Management
Live Chat
Canned Responses
Customizable Branding
Geo Targeting
Offline Form
Proactive Chat
Screen Sharing
Third Party Integration
Transfers / Routing
Website Visitor Tracking