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features
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support

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Description

Presenting the most intuitive no-code conversational AI platform that eliminates complications. Driven by exclusive self-learning artificial intelligence and featuring a robust set of enterprise-ready functions, the boost.ai platform stands as the quickest, simplest, and most scalable solution for organizations aiming to enhance and automate both internal operations and external customer engagements. Boost.ai employs advanced deep learning and natural language processing (NLP) combined with its unique automatic semantic understanding (ASU) technology to adeptly understand and reply to inquiries across various channels, including chatbots and platforms such as Skype, Messenger, and Slack. The platform boasts a wide array of functionalities, including a centralized repository for information, management of authentication, ready-made templates, language detection capabilities, conversational IVR, and much more. Furthermore, it empowers users to gain valuable insights through conversation analytics and performance metrics, enhancing customer interaction strategies, while seamlessly integrating with tools like Microsoft Teams, Zendesk, and Salesforce, ensuring a comprehensive approach to engagement. With its user-centric design and extensive capabilities, boost.ai is redefining the landscape of conversational AI for enterprises.

Description

With over 700 direct carrier connections and 60+ offices on 6 continents, Infobip is a global leader in omnichannel communication. We make it our business to simplify how brands connect with, engage and delight their customers at global scale. Our programmable communications platform delivers a suite of tools for advanced customer engagement and support, plus security and authentication. We make this available to you across the widest range of communication channels possible. THE INFOBIP ADVANTAGE (1) Personalized omnichannel customer connections Achieve deeper customer engagement across the widest selection of local and global channels, including: SMS, RCS, WhatsApp, voice, video, email and the most popular chat apps. (2) Global reach, local presence Our 60+ offices around the world allow us to react faster. We provide 24/7 customer support, technical solutions in-line with needs and local requirements — based on proven best practices. (3) Full stack customer engagement Deliver better outcomes for your business by enhancing your communications with fully integrated contact center, marketing automation, and chatbot building solutions informed by our customer data platform.

API Access

Has API Yes 

API Access

Has API Yes 

Screenshots View All

Screenshots View All

Integrations

5X No 
AppCode Yes 
BlueVenn No 
ClpHub No 
Freshchat Yes 
Google Yes 
LivePerson Automotive Yes 
Maestra No 
Operata Yes 
Pipedream No 
PubNub No 
Quickwork No 
Talk:if No 
Twilio Yes 
VK No 
Wavetec Appointment and Booking No 
Workers by Delos No 
Zendesk Yes 
Zoom Yes 
uContact No 

Integrations

5X Yes 
AppCode No 
BlueVenn Yes 
ClpHub Yes 
Freshchat No 
Google No 
LivePerson Automotive No 
Maestra Yes 
Operata No 
Pipedream Yes 
PubNub Yes 
Quickwork Yes 
Talk:if Yes 
Twilio No 
VK Yes 
Wavetec Appointment and Booking Yes 
Workers by Delos Yes 
Zendesk No 
Zoom No 
uContact Yes 

Pricing Details

No price information available.
Free Trial Yes 
Free Version No 

Pricing Details

No price information available.
Free Trial Yes 
Free Version Yes 

Deployment

Web-Based Yes 
On-Premises Yes 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux Yes 
Chromebook Yes 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours No 
Live Rep (24/7) Yes 
Online Support No 

Customer Support

Business Hours Yes 
Live Rep (24/7) Yes 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) Yes 
In Person Yes 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) Yes 
In Person No 

Vendor Details

Company Name

Boost.ai

Founded

2016

Country

Norway

Website

www.boost.ai/

Vendor Details

Company Name

Infobip

Founded

2006

Country

Headquartered in London, Infobip has 60+ offices on 6 continents

Website

www.infobip.com

Product Features

Chatbot

Call to Action Yes 
Context and Coherence Yes 
Human Takeover Yes 
Inline Media / Videos Yes 
Machine Learning Yes 
Natural Language Processing Yes 
Payment Integration Yes 
Prediction Yes 
Ready-made Templates Yes 
Reporting / Analytics Yes 
Sentiment Analysis Yes 
Social Media Integration Yes 

Conversational AI

Code-free Development Yes 
Contextual Guidance Yes 
For Developers Yes 
Intent Recognition Yes 
Multi-Languages Yes 
Omni-Channel Yes 
On-Screen Chats Yes 
Pre-configured Bot Yes 
Reusable Components Yes 
Sentiment Analysis Yes 
Speech Recognition Yes 
Speech Synthesis Yes 
Virtual Assistant Yes 

Conversational Marketing

Appointment Scheduling Yes 
Audience Segmentation Yes 
Chatbot Yes 
Email Automation Yes 
Group Messaging No 
Human Handover Yes 
Lead Distribution Yes 
Lead Qualification Yes 
Mobile Messaging Yes 
Multi-Channel Communication Yes 
Product Recommendations Yes 
Video Chat Yes 

Product Features

Call Center

Blended Call Center No 
Call Logging No 
Call Recording No 
Call Scripting No 
Campaign Management No 
Database No 
Escalation Management No 
IVR / Voice Recognition Yes 
Inbound Call Center No 
Manual Dialer No 
Outbound Call Center No 
Predictive Dialer No 
Progressive Dialer No 
Queue Management No 
Real-time Chat No 
Reporting/Analytics No 

Chatbot

Call to Action No 
Context and Coherence No 
Human Takeover No 
Inline Media / Videos No 
Machine Learning No 
Natural Language Processing No 
Payment Integration No 
Prediction No 
Ready-made Templates No 
Reporting / Analytics No 
Sentiment Analysis No 
Social Media Integration No 

Conversational AI

Code-free Development No 
Contextual Guidance No 
For Developers No 
Intent Recognition No 
Multi-Languages No 
Omni-Channel No 
On-Screen Chats No 
Pre-configured Bot No 
Reusable Components No 
Sentiment Analysis No 
Speech Recognition No 
Speech Synthesis No 
Virtual Assistant No 

Conversational Marketing

Appointment Scheduling Yes 
Audience Segmentation Yes 
Chatbot Yes 
Email Automation Yes 
Group Messaging No 
Human Handover Yes 
Lead Distribution No 
Lead Qualification No 
Mobile Messaging Yes 
Multi-Channel Communication Yes 
Product Recommendations No 
Video Chat Yes 

Customer Communications Management

Batch Communications No 
Chat / Messaging No 
Content Management No 
Email Distribution No 
Interactive Content Yes 
Multi-Channel Communications Yes 
On-Demand Communications Yes 
Personalization No 
Print Management No 
Template Management No 
Video Content No 

Customer Engagement

Analytics Yes 
Churn Management No 
Communication Management Yes 
Community Management No 
Content Syndication No 
Feedback Collection No 
Gamification No 
Live Chat Yes 
Video Content No 

Customer Experience

Action Management No 
Analytics Yes 
Customer Segmentation Yes 
Dashboard Yes 
Feedback Management No 
Knowledge Management No 
Multi-Channel Collection Yes 
Sentiment Analysis No 
Survey Management No 
Text Analysis No 
Trend Analysis No 

IVR

Call Center Yes 
Call Logging No 
Call Recording Yes 
Call Routing Yes 
Multiple Scripts No 
Phone Key Input No 
Survey Management No 
Text to Speech Yes 
Voice Customization No 
Voice Mail No 

Live Chat

Canned Responses No 
Customizable Branding No 
Geo Targeting No 
Offline Form No 
Proactive Chat No 
Screen Sharing No 
Third Party Integration No 
Transfers / Routing No 
Website Visitor Tracking No 

SMS Marketing

2-Way Messaging Yes 
Artificial Intelligence No 
Contact Management Yes 
MMS No 
Mass Texting Yes 
Message Personalization No 
Mobile Coupons Yes 
Mobile Keywords No 
Polls / Voting Yes 
Reporting/Analytics Yes 
Scheduled Messaging Yes 
Shortcodes Yes 
Text-to-Win No 

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