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Average Ratings 0 Ratings

Total
ease
features
design
support

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Write a Review

Description

Boomi's iPaaS platform empowers businesses to integrate, automate, and manage their data and workflows across multiple applications and systems. By leveraging AI agents, Boomi automates complex processes, improving speed and reducing errors. With a user-friendly interface and a library of pre-built connectors, the platform simplifies the integration of applications such as Salesforce, SAP, and AWS. Boomi helps organizations unlock their full potential by enabling rapid digital transformation, secure data management, and optimized business operations. Boomi Agentstudio is the solution for managing AI agents at scale, offering businesses a centralized platform to design, monitor, and deploy agents effectively. It includes powerful tools such as Agent Garden for lifecycle management, Agent Control Tower for visibility and governance, and AI-powered workflows that integrate seamlessly with other business systems. By providing easy-to-use tools for AI agent orchestration, Boomi allows organizations to achieve efficient, compliant automation while reducing operational complexities, all within a secure environment.

Description

Neo Agent serves as an advanced AI technician tailored for managed service providers, designed to seamlessly collaborate with the internal team within the PSA. It efficiently reviews tickets, cross-references similar cases, utilizes playbooks and documentation, executes necessary actions, and completes the process. Unlike traditional automation solutions that rely on extensive rule sets or brittle scripts, Neo introduces a fresh approach to automation for MSPs that mimics the capabilities of a human Level 1 technician. This innovative tool accelerates ticket resolution, streamlines PSA and RMM workflows, and ensures that all communications are aligned with the company's branding. Neo is equipped to analyze incoming tickets, engage with users, perform actions on behalf of the team, and manage workflows initiated by recurring tasks such as ticket triage, dispatching, and routine manual operations. Additionally, it offers integration with various systems, including PSA platforms, RMM tools, documentation resources, marketplaces, Microsoft 365, and Azure, enabling it to automate ticket management processes, synchronize client information, and enhance overall operational efficiency. This comprehensive functionality positions Neo as a pivotal asset in optimizing the service desk's performance and improving client satisfaction.

API Access

Has API No 

API Access

Has API Yes 

Screenshots View All

Screenshots View All

Integrations

Autotask PSA Yes 
Microsoft Azure Yes 
ServiceNow Yes 
Slack Yes 
AccessOwl Yes 
Cloud Inventory Yes 
CoFoundersLab Yes 
Espressive Barista Yes 
FairCom EDGE Yes 
GovSense Yes 
IBM Watson Recruitment Yes 
Microsoft Dynamics 365 Business Central Yes 
Microsoft Exchange No 
Mindbody Yes 
N-able N‑central No 
SAP SuccessFactors Yes 
Salesforce Agentforce Service Yes 
TCS HOBS Yes 
TCS MasterCraft DataPlus Yes 
TCS TAP Yes 

Integrations

Autotask PSA Yes 
Microsoft Azure Yes 
ServiceNow Yes 
Slack Yes 
AccessOwl No 
Cloud Inventory No 
CoFoundersLab No 
Espressive Barista No 
FairCom EDGE No 
GovSense No 
IBM Watson Recruitment No 
Microsoft Dynamics 365 Business Central No 
Microsoft Exchange Yes 
Mindbody No 
N-able N‑central Yes 
SAP SuccessFactors No 
Salesforce Agentforce Service No 
TCS HOBS No 
TCS MasterCraft DataPlus No 
TCS TAP No 

Pricing Details

$550.00/month
Free Trial Yes 
Free Version No 

Pricing Details

$1,300 per month
Free Trial Yes 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours No 
Live Rep (24/7) Yes 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) Yes 
In Person Yes 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) Yes 
In Person No 

Vendor Details

Company Name

Boomi

Founded

2000

Country

United States

Website

www.boomi.com

Vendor Details

Company Name

Neo Agent

Founded

2023

Country

United Kingdom

Website

www.neoagent.io

Product Features

API Management

API Design No 
API Lifecycle Management No 
Access Control No 
Analytics No 
Dashboard No 
Developer Portal No 
Testing Management No 
Threat Protection No 
Traffic Control No 
Version Control No 

Business Process Management

Access Controls / Permissions No 
Alerts / Notifications No 
Business Process Automation No 
Business Rules Management No 
Collaboration No 
Process Change Tracking No 
Process Mapping No 
Process Modeling & Design No 
Visual Workflow Management No 

Data Preparation

Collaboration Tools No 
Data Access No 
Data Blending No 
Data Cleansing No 
Data Governance No 
Data Mashup No 
Data Modeling No 
Data Transformation No 
Machine Learning No 
Visual User Interface No 

EDI

AS2 Applications Yes 
AS2 Specification Compliance Yes 
Archiving & Retention No 
Certificate Management Yes 
Configuration Data Searching Yes 
Data Format Translator Yes 
Flexible Licensing Yes 
Full Logging Yes 
Labeling No 

Integration

Dashboard Yes 
ETL - Extract / Transform / Load Yes 
Metadata Management No 
Multiple Data Sources Yes 
Web Services Yes 

iPaaS

AI / Machine Learning No 
Cloud Data Integration No 
Dashboard No 
Data Quality Control No 
Data Security No 
Drag & Drop No 
Embedded iPaaS No 
Integration Management No 
Pre-Built Connectors No 
White Label No 
Workflow Management No 

Master Data Management

Data Governance No 
Data Masking No 
Data Source Integrations No 
Hierarchy Management No 
Match & Merge No 
Metadata Management No 
Multi-Domain No 
Process Management No 
Relationship Mapping No 
Visualization No 

Workflow Management

Access Controls/Permissions No 
Approval Process Control No 
Business Process Automation No 
Calendar Management No 
Compliance Tracking No 
Configurable Workflow No 
Customizable Dashboard No 
Document Management No 
Forms Management No 
Graphical Workflow Editor No 
Mobile Access No 
No-Code No 
Task Management No 
Third Party Integrations No 
Workflow Configuration No 

Product Features

MSP

Backup Management No 
Billing & Invoicing No 
CRM No 
Dashboard No 
Help Desk No 
Issue Management No 
Live Chat No 
Patch Management No 
Privileged Access Management (PAM) No 
Project Management No 
Remote Access No 
Remote Systems Monitoring No 
Scheduling No 

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