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Description

Effortless check-in and check-out processes are facilitated through an interactive Tape Chart, allowing for effective management of bookings alongside flexible folio control and the ability to send automated, customized letters. A comprehensive suite of back-office reports is available, covering aspects such as Occupancy, Bookings, Revenue, and Batch data, among others. With MyCard©, which is PCI Compliant and features the latest EMV Payment Gateway and POS hardware, automatic authorizations are seamlessly handled. Payment options include Swipe, Tap, or Dip, which can be utilized through both ethernet and wireless devices. For complete property automation, the system can be employed unattended in a Kiosk setting. Additionally, you can design a personalized Booking Engine by leveraging industry-specific APIs. Our Concierge & Request System, augmented with APIs and Webhooks, enhances communication between staff and guests from pre-arrival to their in-house experience. The platform ensures seamless, two-way integration with all GDS and major OTAs, accommodating multiple rates, availability, and bookings, thereby enhancing operational efficiency significantly. This comprehensive system empowers your property to operate creatively and efficiently, adapting to the unique needs of your guests.

Description

Easily facilitate third-party bookings for your guests with ResortSuite CONCIERGE, which empowers properties to oversee external reservations and associated partner details, enhancing the personalization of the five-star experience. This platform showcases the services offered by third-party providers, complete with details on pricing, rates, availability, and pertinent alerts for guests. Additionally, it provides access to a comprehensive history of a guest's external reservations, ensuring that exceptional service is consistently delivered and fostering guest loyalty. Moreover, it allows for the recording of interactions and preferences, guaranteeing that your team has timely and relevant information readily available. Thanks to its fully integrated approach, this multi-vendor solution is ideally suited for concierge operations adhering to a corporate standard for their Property Management System (PMS) and Point of Sale (POS). This integration not only streamlines operations but also elevates the overall guest experience.

API Access

Has API No 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

Booking.com Yes 
Canary Digital Tipping Yes 
Expedia Yes 
xcelerates Yes 

Integrations

Booking.com No 
Canary Digital Tipping No 
Expedia No 
xcelerates No 

Pricing Details

$50 per month
Free Trial Yes 
Free Version No 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App Yes 
iPad App Yes 
Android App Yes 
Windows Yes 
Mac Yes 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) Yes 
In Person No 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) Yes 
In Person No 

Vendor Details

Company Name

BookingCenter

Founded

1993

Country

United States

Website

www.bookingcenter.com

Vendor Details

Company Name

Agilysys

Founded

2000

Country

Canada

Website

www.resortsuite.com/applications/concierge/

Product Features

Hospitality Property Management

Built-in Accounting Yes 
CRM Yes 
Catering No 
Employee Management Yes 
Extended Stay Yes 
Front Office Management Yes 
GDS / OTA Integration Yes 
Group Management Yes 
Guest Experience (GEM) No 
Housekeeping Management Yes 
Loyalty Program Yes 
Maintenance Management Yes 
Marketing Automation Yes 
Marketing Management Yes 
Multi-Property Yes 
Online Booking Yes 
Point of Sale (POS) Yes 
Reservations Management Yes 
Reviews Management Yes 
Single Property Yes 
Vacation Rental Yes 

Reservations

Activities Booking Yes 
Booking Notes Yes 
CRM Yes 
Customer Support Yes 
Group Reservations Yes 
Guest Management Yes 
Payment Processing Yes 
Promotions Management Yes 
Rate Management Yes 
Room Booking Management Yes 
Third Party Booking Yes 

Product Features

Alternatives

Alternatives

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