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features
design
support

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Write a Review

Description

Juniper serves as your innovative partner in tourism technology, providing top-notch online solutions that seamlessly align with your business needs. This comprehensive and powerful tool is designed to be adaptable, featuring a modular system that maximizes alignment with your company's goals and financial performance. With the most extensive XML connectivity available in the industry, Juniper grants access to over 350 integrations with tourism product providers through Webservice. You can effortlessly confirm bookings, launch promotions, and distribute travel vouchers to your customers among numerous other functionalities. Additionally, the platform enables you to update availability, modify pricing, sell supplementary products, organize sales channel content, and dynamically bundle various offerings. It also equips you with Yield Management tools to fine-tune prices and promotions based on prevailing market trends. Notably, you can showcase both your own products and those of external suppliers on your website simultaneously, providing your clients with a broader selection of choices. This ultimately enhances the customer experience and boosts your business's competitiveness in the market.

Description

Manage your campaigns effectively with a comprehensive CRM solution designed specifically for the tourism sector, enabling improved processes, reduced costs, and enhanced customer satisfaction. Your clients represent your future potential; hence, it's crucial to analyze and manage your interactions with them – starting from the first point of contact, through bookings, and continuing to customer feedback and repeat reservations. ISO has crafted Emerald, a CRM system uniquely tailored to the tourism industry's requirements, facilitating the entire tourism value chain from initial travel inquiries to follow-ups that encourage customers to plan their next journey. Additionally, with its modular structure, Emerald can be customized to fit any specific needs of your business. There is also iEmerald, a mobile CRM designed for your sales team, ensuring that business processes in marketing, sales, and customer service are streamlined. This approach not only fosters stronger customer loyalty but also allows for a deeper understanding of customer preferences and requirements, ultimately leading to more meaningful relationships.

API Access

Has API No 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

2Subscribe No 
Comarch Business Intelligence Yes 
Comarch EDI Yes 
Comarch Master Data Management Yes 
Comarch Mobile Sales Force Yes 
Comarch Social Mining Yes 
Comarch Wealth Management Yes 
Cylera Platform Yes 
It'sMe Yes 
Microsoft Outlook No 
MySchoolUpdate Yes 
RateHawk Yes 
mTrip Yes 

Integrations

2Subscribe Yes 
Comarch Business Intelligence No 
Comarch EDI No 
Comarch Master Data Management No 
Comarch Mobile Sales Force No 
Comarch Social Mining No 
Comarch Wealth Management No 
Cylera Platform No 
It'sMe No 
Microsoft Outlook Yes 
MySchoolUpdate No 
RateHawk No 
mTrip No 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Pricing Details

$500.00/one-time/user
Pricing depends on number of users and on choosen modules
Free Trial Yes 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours No 
Live Rep (24/7) No 
Online Support No 

Customer Support

Business Hours Yes 
Live Rep (24/7) Yes 
Online Support Yes 

Types of Training

Training Docs No 
Webinars No 
Live Training (Online) No 
In Person No 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) Yes 
In Person Yes 

Vendor Details

Company Name

Juniper

Founded

1996

Country

Spain

Website

www.ejuniper.com

Vendor Details

Company Name

ISO Travel Solutions

Founded

1979

Country

Germany

Website

www.isotravel.com/en/solutions/customer-relationship-management

Product Features

Tour Operator

Accommodation Booking Yes 
Activities Booking Yes 
Central Reservation System Yes 
Coach Booking No 
Custom Packages Yes 
Customer Management Yes 
GDS / OTA Integration Yes 
Itinerary Creation No 
Multi-Day Tours No 
Payment Processing Yes 
Price / Margin Management Yes 
Promotions Management Yes 
Quote Management No 
Reservations Management Yes 
Vendor Management No 
Website Management Yes 

Product Features

CRM

Calendar/Reminder System Yes 
Call Logging No 
Document Storage No 
Email Marketing Yes 
Internal Chat Integration No 
Lead Scoring No 
Marketing Automation Integration Yes 
Mobile Access Yes 
Quotes / Proposals No 
Segmentation Yes 
Social Media Integration Yes 
Task Management Yes 
Territory Management No 

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