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Average Ratings 0 Ratings

Total
ease
features
design
support

No User Reviews. Be the first to provide a review:

Write a Review

Description

Seamlessly transform and direct website visitors and lead submissions to remote teams with an innovative approach that enhances lead routing, boosts conversion rates, improves contact and qualification metrics, and tracks sales calls as successful conversions. Experience a remarkable 125% increase in conversions through the CallMe web plug-in, which intelligently engages potential customers at peak interest moments and offers them the chance to receive a callback from your sales team. Additionally, by monitoring sales calls as conversions, you can refine your advertising budget and strategies. This feature highlights the importance of recognizing sales calls as conversions, bridging gaps in performance analytics, and enabling the optimization of advertising channels, campaigns, and keywords focused on high-intent sales interactions. The built-in schedule-a-callback functionality ensures that no inquiries go unanswered, allowing visitors to choose callback times that fit their schedules, further ensuring you capture every opportunity. By setting your office hours, you can efficiently manage call routing to your available teams, maximizing productivity and responsiveness.

Description

Helpline Software is a versatile and customizable solution designed for organizations that operate critical inbound communication lines, such as crisis hotlines, helplines, warmlines, after-hours answering services, and on-call support teams. This integrated platform streamlines various functions, including scheduling, inbound call management, callbacks, web chat, text messaging, intake forms, reporting, escalation protocols, and staff safeguards, all within a single system. With Helpline Software, teams can efficiently manage rotating coverage, direct calls based on real-time schedules, automate transitions between responders, document all interactions, ensure safe follow-ups, and analyze audit trails for missed or escalated calls. By utilizing this software, organizations can significantly minimize missed connections, maintain coverage in line with scheduling changes, safeguard responder privacy, bolster support for both volunteers and staff, and provide leadership with crucial insights into their communications processes. Furthermore, it enhances the overall efficiency and effectiveness of critical operational workflows, thereby ensuring that help is always just a call away.

API Access

Has API No 

API Access

Has API No 

Screenshots View All

Screenshots View All

No images available

Integrations

No details available.

Integrations

No details available.

Pricing Details

No price information available.
Free Trial Yes 
Free Version No 

Pricing Details

Custom
Free Trial No 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours No 
Live Rep (24/7) No 
Online Support No 

Customer Support

Business Hours Yes 
Live Rep (24/7) Yes 
Online Support Yes 

Types of Training

Training Docs No 
Webinars No 
Live Training (Online) No 
In Person No 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) Yes 
In Person No 

Vendor Details

Company Name

Bolster Dynamics

Founded

2018

Country

United Kingdom

Website

bolsterdynamics.com

Vendor Details

Company Name

Helpline Software

Founded

2019

Country

United States

Website

helplinesoftware.com

Product Features

Lead Capture

Business Card / Badge Scanning No 
Dashboard No 
Data Extraction No 
Lead Distribution No 
Lead Notifications No 
Lead Nurturing No 
Lead Qualification No 
Lead Scoring No 
Online Forms No 

Lead Management

Activity Tracking No 
Campaign Management No 
Lead Capture No 
Lead Distribution No 
Lead Nurturing No 
Lead Scoring No 
Lead Segmentation No 
Pipeline Management No 
Prospecting Tools No 
Source Tracking No 

Product Features

Call Center

Blended Call Center No 
Call Logging No 
Call Recording No 
Call Scripting No 
Campaign Management No 
Database No 
Escalation Management No 
IVR / Voice Recognition No 
Inbound Call Center No 
Manual Dialer No 
Outbound Call Center No 
Predictive Dialer No 
Progressive Dialer No 
Queue Management No 
Real-time Chat No 
Reporting/Analytics No 

Alternatives

Alternatives

WCEA Reviews

WCEA

World Continuing Education Alliance