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Description
Safeguard your information, attain superior operational efficiency, and ignite innovation. By prioritizing customer needs, adaptability, and extensive expertise, we assist clients in enhancing business outcomes and maximizing returns on investment. Our exceptional customer support, combined with top-notch data governance solutions, empowers clients to effectively oversee their data, optimize processes, and swiftly adapt to regulatory shifts. Additionally, our collaboration with a diverse array of services provides our customers with independence from suppliers, adaptability, and the capability to succeed. Ultimately, we are committed to fostering long-term partnerships that drive growth and sustainability.
Description
Hiver, a Gmail-centric customer support solution, allows teams to collaborate on shared inboxes such as orders@, services@, and support@.
It works within Gmail and is the easiest, most natural way for teams handle customer email communications. It allows customer-facing teams to collaborate better and ensures that all questions are answered promptly by the right people.
Hiver is used by over 1500 companies, ranging from traditional businesses to new-age unicorns. Hiver powers companies like Flexport, Lonely Planet and Upwork.
API Access
Has API
No
API Access
Has API
No
Integrations
Aircall
No
Box
Yes
Deep Secure
Yes
GTB Technologies DLP
Yes
Microsoft 365
Yes
Microsoft Exchange
Yes
Microsoft Office 2021
Yes
OctoXLabs
Yes
Slack
No
Stackreaction
No
Integrations
Aircall
Yes
Box
No
Deep Secure
No
GTB Technologies DLP
No
Microsoft 365
No
Microsoft Exchange
No
Microsoft Office 2021
No
OctoXLabs
No
Slack
Yes
Stackreaction
Yes
Pricing Details
No price information available.
Free Trial
No
Free Version
No
Pricing Details
$15 per user per month
- Hiver Lite ($15 per user per month)
- Hiver Pro ($39 per user per month)
- Hiver Elite ($59 per user per month)
- Hiver Pro ($39 per user per month)
- Hiver Elite ($59 per user per month)
Free Trial
Yes
Free Version
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
Yes
iPad App
No
Android App
Yes
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Customer Support
Business Hours
No
Live Rep (24/7)
Yes
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
No
In Person
No
Types of Training
Training Docs
Yes
Webinars
Yes
Live Training (Online)
Yes
In Person
No
Vendor Details
Company Name
Fortra
Founded
1982
Country
United States
Website
www.boldonjames.com
Vendor Details
Company Name
Hiver
Founded
2011
Country
United States
Website
hiverhq.com
Product Features
Email Management
Data Recovery
No
Email Archiving
Yes
Email Deletion
No
Email Discovery
No
Email Monitoring
No
Email Recall
No
Queue Manager
No
Response Management
No
Routing
No
Shared Inboxes
No
Signature Management
No
Spam Blocker
No
Whitelisting / Blacklisting
No
Product Features
Collaboration
Brainstorming
No
Calendar Management
No
Chat / Messaging
Yes
Contact Management
No
Content Management
No
Document Management
No
Project Management
Yes
Real Time Editing
Yes
Task Management
Yes
Version Control
No
Video Conferencing
No
Customer Service
Alerts / Escalation
No
Appointment Management
No
Call Center Management
No
Email Management
Yes
Knowledge Base
No
Live Chat
No
Performance Metrics
No
Queue Management
No
Self Service Portal
No
Social Media Integration
No
Surveys & Feedback
No
Virtual Assistant
No
Workflow Management
No
Email Management
Data Recovery
No
Email Archiving
No
Email Deletion
No
Email Discovery
No
Email Monitoring
Yes
Email Recall
No
Queue Manager
Yes
Response Management
Yes
Routing
Yes
Shared Inboxes
Yes
Signature Management
No
Spam Blocker
No
Whitelisting / Blacklisting
No
Help Desk
Alerts / Escalation
No
Automated Routing
No
Community Forums
No
Customizable Branding
No
Document Storage
No
Email Integration
No
IT Asset Management
No
Incident Management
Yes
Interaction Tracking
No
Knowledge Base
Yes
Known Issue Management
No
Live Chat
Yes
Multi-Channel Communication
No
Multiple Brands / Products
No
Network Monitoring
No
Real-time Chat
Yes
Self Service Portal
No
Service Level Agreement (SLA) Management
No
Ticket Management
No
Issue Tracking
Assignment Management
No
Dashboard
No
Escalation Management
No
Issue Auditing
No
Issue Scheduling
No
Knowledge Base
No
Project Management
No
Recurring Issues
No
Scheduling
No
Task Management
No
Remote Work
Collaboration
No
Credential Management
No
Electronic Signature
No
Employee Monitoring
No
Live Chat
No
Meeting Management
No
Project Management
No
Remote Access
No
Remote Support
No
Screen Sharing
No
Softphone
No
Task Management
No
Time Zone Tracking
No
Video Chat
No
Web Conferencing
No
Task Management
Collaboration
Yes
Create Subtasks
Yes
Gamification
No
Gantt Charts
No
Mobile Access
Yes
Percent-Complete Tracking
No
Progress Tracking
Yes
Recurring Tasks
No
Reporting/Analytics
Yes
Spreadsheet View
No
Task Board View
Yes
Task Planning
No
Task Scheduling
No
Task Tracking
Yes
Time Tracking
No
To-Do List View
Yes
