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support

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Description

Effortlessly oversee your maintenance and interventions with just a few clicks. The software as a service platform, Bob! Desk, streamlines the management of building and equipment upkeep by enabling you to effectively handle requests for corrective interventions, automate preventive maintenance tasks, oversee service providers, and monitor ticket statuses. It features an interface for external service providers or subcontractors, allowing them to view ticket lists, upload quotes and invoices, and complete intervention reports. Additionally, technical companies can conveniently assign customer requests to technicians or subcontractors, ensuring efficient workflow management. This comprehensive approach not only enhances efficiency but also promotes better communication among all parties involved.

Description

CoverIT is an adaptable, API-centric IT lifecycle management solution crafted to effortlessly integrate with your current software and vendor platforms. This platform comprises three essential applications: ContractHub, which facilitates centralized oversight of OEM and TPM contracts along with automated reminders for renewals; ServiceHub, designed for real-time management of tickets, live messaging notifications, and comprehensive workflows for work orders; and QuoteHub, which streamlines and enhances the accuracy of quote generation, offering optional white-labeling to reinforce your brand identity across all user interfaces. Each module features robust enterprise-level capabilities, such as single sign-on, user personalization, multi-tenancy, integration across applications, standalone implementation, and extensive REST APIs. By providing a unified view of contract lifecycles, ticket service level agreements, and quoting statuses, CoverIT eradicates the chaos of spreadsheets while also allowing for tailored tracking of asset details, efficient resource allocation, and secure reconciliation of OEM Smart Net statuses. Furthermore, this platform empowers organizations to enhance their operational efficiency and maintain control over their IT assets effectively.

API Access

Has API No 

API Access

Has API Yes 

Screenshots View All

Screenshots View All

Integrations

Arista Networks No 
Cisco CX Cloud No 
Dell EMC Avamar No 
F5 BIG-IP No 
HP-UX No 
Juniper Network as a Service (NaaS) No 
Lenovo Capacity Planner No 
Oracle Cloud Infrastructure No 
Palo Alto ATP No 
Thirst Yes 
Workers by Delos Yes 

Integrations

Arista Networks Yes 
Cisco CX Cloud Yes 
Dell EMC Avamar Yes 
F5 BIG-IP Yes 
HP-UX Yes 
Juniper Network as a Service (NaaS) Yes 
Lenovo Capacity Planner Yes 
Oracle Cloud Infrastructure Yes 
Palo Alto ATP Yes 
Thirst No 
Workers by Delos No 

Pricing Details

$10 per month
Free Trial Yes 
Free Version No 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours No 
Live Rep (24/7) Yes 
Online Support Yes 

Customer Support

Business Hours Yes 
Live Rep (24/7) Yes 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) No 
In Person Yes 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) Yes 
In Person Yes 

Vendor Details

Company Name

Bob! Desk

Founded

2015

Country

France

Website

bob-desk.fr

Vendor Details

Company Name

CloudCover

Founded

2006

Country

United States

Website

www.cloudcover.it/products/

Product Features

Building Maintenance

Asset Tracking No 
Commercial Properties Yes 
Customer Database No 
Dispatch Management No 
Inventory Management Yes 
Job Costing No 
Job Management No 
Maintenance Scheduling Yes 
Residential Properties Yes 
Routing No 
Scheduling Yes 
Work Order Management Yes 

CMMS

Asset Tracking No 
Calibration Management No 
Inventory Control No 
Key & Lock Management No 
Mobile Access Yes 
Preventive Maintenance Yes 
Purchasing No 
Scheduling Yes 
Service History Tracking Yes 
Technician Management Yes 
Work Order Management No 

EAM

CMMS Yes 
Energy Management No 
Equipment Management Yes 
Facility Management Yes 
IT Asset Management No 
Inventory Management No 
Maintenance Management Yes 
Parts Management Yes 
Preventive Maintenance Scheduling Yes 
Software License Management No 
Warranty Management Yes 
Work Order Management Yes 

Equipment Maintenance

Customer Database Yes 
Dispatch Management Yes 
Equipment Tracking Yes 
Inventory Control No 
Job Management Yes 
Maintenance Scheduling Yes 
Warranty Tracking Yes 
Work Order Management Yes 

Facility Management

Asset Management No 
Commercial Properties No 
Equipment Management Yes 
Facility Scheduling Yes 
Incident Management Yes 
Inspection Management Yes 
Inventory Control Yes 
Maintenance Tracking No 
Preventive Maintenance Yes 
Residential Properties Yes 
Room Scheduling No 
Schools No 
Space Planning Yes 
Vendor Management No 
Visitor Management No 
Work Order Management Yes 

HVAC

Billing & Invoicing Yes 
Customer Database Yes 
Dispatch Management Yes 
Inventory Control Yes 
Job Management Yes 
Maintenance Scheduling Yes 
Mobile Access Yes 
Quotes / Estimates Yes 
Routing No 
Scheduling Yes 
Service History Tracking Yes 
Technician Management Yes 
Work Order Management Yes 

Maintenance Management

Asset Tracking Yes 
Billing & Invoicing Yes 
Calibration Management Yes 
Dispatch Management Yes 
Inventory Control Yes 
Inventory Management Yes 
Key & Lock Management No 
Mobile Access Yes 
Planning Calendar Yes 
Predictive Maintenance Yes 
Preventive Maintenance Yes 
Purchasing Yes 
Scheduling Yes 
Service History Tracking Yes 
Technician Management Yes 
Work Order Management Yes 

Preventive Maintenance

Condition Monitoring Yes 
Inspection Management Yes 
Maintenance Scheduling Yes 
Mobile Access Yes 
Predictive Maintenance Yes 
Purchasing Yes 
Reminders Yes 
To-Do List Yes 
Vendor Management No 
Work Order Management Yes 

Scheduling

Alerts/Notifications Yes 
Appointment Scheduling Yes 
Automated Scheduling No 
Calendar Management No 
Class Scheduling No 
Employee Scheduling Yes 
Facility Scheduling Yes 
Group Scheduling No 
Interview Scheduling No 
Meeting Room Booking No 
Multi-Location Yes 
Online Scheduling No 
Payment Processing No 
Real-time Scheduling Yes 
Reservations No 
Resource Scheduling Yes 
Room Booking Management No 

Work Order

Contract Management Yes 
Customer Database Yes 
Dispatch Management Yes 
Inventory Control No 
Job Management Yes 
Preventive Maintenance Yes 
Quotes / Estimates Yes 
Recurring Appointments Yes 
Routing Yes 
Scheduling Yes 
Task Management Yes 

Product Features

Issue Tracking

Assignment Management No 
Dashboard No 
Escalation Management No 
Issue Auditing No 
Issue Scheduling No 
Knowledge Base No 
Project Management No 
Recurring Issues No 
Scheduling No 
Task Management No 

IT Service

Contract Management No 
IT Asset Management No 
Incident Management No 
Knowledge Management No 
Release Management No 
Self Service Portal No 
Service Catalog No 
Service Reporting No 
Ticket Management No 

Maintenance Management

Asset Tracking No 
Billing & Invoicing No 
Calibration Management No 
Dispatch Management No 
Inventory Control No 
Inventory Management No 
Key & Lock Management No 
Mobile Access No 
Planning Calendar No 
Predictive Maintenance No 
Preventive Maintenance No 
Purchasing No 
Scheduling No 
Service History Tracking No 
Technician Management No 
Work Order Management No 

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