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features
design
support

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Write a Review

Description

To maintain momentum in the digital era, organizations must evolve their business models. A crucial part of this transformation involves embracing quality engineering services. These services are driven by intelligence and automation, designed with a focus on enhancing customer experience, and adapted for agile and DevOps frameworks. Quality engineering solutions utilize extensive domain knowledge to tailor offerings for specific industries, all while prioritizing rapid quality improvement. This approach expedites quality engineering for digital enterprises worldwide, addressing their testing challenges as they navigate digital transformation. By ensuring exceptional software quality, these services enable clients to provide applications that are dependable, resilient, scalable, and secure. Moreover, they strengthen our innovative quality engineering and software testing offerings, reinforcing a domain-centric strategy to deliver outstanding digital transformation solutions across various sectors. Ultimately, this commitment to excellence not only benefits individual businesses but also contributes to a broader ecosystem of digital advancement.

Description

The Cyara CX Assurance Platform, which has won numerous awards, helps companies improve customer experience development and quality across all digital channels and voice channels. It also ensures customer journeys are seamless. The Cyara Platform supports all phases of software development for customer experience. This includes design, functional and regression testing, load testing, production monitoring, and user acceptance testing. We test from the customer’s perspective to ensure that you can identify issues that could impact the customer experience across the entire technology stack.

API Access

Has API No 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

AlertSite Yes 
Automation Anywhere Yes 
Broadcom IT Process Automation Manager Yes 
Digital.ai Application Protection Yes 
GenRocket Yes 
HeadSpin Yes 
IRI CellShield Yes 
Keysight Application Threat Intelligence Yes 
Kobiton Yes 
Leapwork Yes 
Microsoft 365 Yes 
OpenText Content Management (Extended ECM) Yes 
Oracle Cloud Infrastructure Yes 
QuerySurge Yes 
Ranorex Studio Yes 
SmartBear QMetry Yes 
Tricentis LiveCompare Yes 
UiPath Yes 
Workday Extend Yes 

Integrations

AlertSite No 
Automation Anywhere No 
Broadcom IT Process Automation Manager No 
Digital.ai Application Protection No 
GenRocket No 
HeadSpin No 
IRI CellShield No 
Keysight Application Threat Intelligence No 
Kobiton No 
Leapwork No 
Microsoft 365 No 
OpenText Content Management (Extended ECM) No 
Oracle Cloud Infrastructure No 
QuerySurge No 
Ranorex Studio No 
SmartBear QMetry No 
Tricentis LiveCompare No 
UiPath No 
Workday Extend No 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours Yes 
Live Rep (24/7) Yes 
Online Support No 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) No 
In Person Yes 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) Yes 
In Person Yes 

Vendor Details

Company Name

Cigniti

Founded

1998

Country

United States

Website

www.cigniti.com/blueswan/

Vendor Details

Company Name

Cyara

Founded

2006

Country

United States

Website

cyara.com

Product Features

Automated Testing

Hierarchical View No 
Move & Copy No 
Parameterized Testing No 
Requirements-Based Testing No 
Security Testing No 
Supports Parallel Execution No 
Test Script Reviews No 
Unicode Compliance No 

Product Features

Automated Testing

Hierarchical View No 
Move & Copy No 
Parameterized Testing No 
Requirements-Based Testing No 
Security Testing No 
Supports Parallel Execution No 
Test Script Reviews No 
Unicode Compliance No 

Customer Experience

Action Management No 
Analytics No 
Customer Segmentation No 
Dashboard No 
Feedback Management No 
Knowledge Management No 
Multi-Channel Collection No 
Sentiment Analysis No 
Survey Management No 
Text Analysis No 
Trend Analysis No 

IVR

Call Center Yes 
Call Logging No 
Call Recording No 
Call Routing No 
Multiple Scripts No 
Phone Key Input No 
Survey Management No 
Text to Speech No 
Voice Customization No 
Voice Mail No 

Software Testing

Automated Testing No 
Black-Box Testing No 
Dynamic Testing No 
Issue Tracking No 
Manual Testing No 
Quality Assurance Planning No 
Reporting / Analytics No 
Static Testing No 
Test Case Management No 
Variable Testing Methods No 
White-Box Testing No 

VoIP Monitoring

Alerts / Notifications No 
Call Detail Record (CDR) Analysis No 
Call Quality Monitoring No 
IP SLA Monitoring No 
Jitter Testing No 
Latency Monitoring No 
MOS Monitoring No 
Packet Loss Monitoring No 
QoS Monitoring No 
Reporting / Analytics No 
Troubleshooting No 

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