Average Ratings 2 Ratings

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Average Ratings 0 Ratings

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Description

BlueCamroo is a SaaS Business Management Platform designed specifically for SMB’s that combines many essential business services in a single, easily adoptable and affordable business solution. This fully integrated approach offers SMBs the scope and whole-business approach of larger enterprise level systems, yet delivered in a much more manageable manner. It also makes work more efficient than a cluster of stitched together single-purpose applications, delivers better data security, is easier to learn, adopt, use, manage, and is less expensive. In BlueCamroo, each user can to be assigned a single or multiple user roles matched with features essential to fulfil their job requirements. User-Roles are associated with BlueCamroo feature sets and their corresponding subscription plans: • CRM • Sales & Marketing • Projects • Support It grows in unison with SMBs needs through gradual adoption into different business units, while progressively eliminating single-purpose applications. It can be implemented and managed in a cost-effective manner, while delivering better transparency throughout the entire business, improving efficiency, better data security, and resulting in increased profitability.

Description

Clarivate Customer Experience (CX) Services, previously known as CustomersFirst Now, operates on the fundamental belief that placing customers at the core of a business is essential for achieving operational and financial success. We assist organizations in prioritizing their customers with an urgent approach, recognizing that every interaction is a chance to either impress or let down a customer; thus, understanding what resonates with them is crucial for success. Companies in both B2B and B2C sectors that implement our program experience enhanced revenue, improved retention rates, and better profit margins. Through our established, data-driven methodology, we help you uncover the primary causes of customer churn and identify pain points, allowing you to create actionable strategies that lead to tangible financial and customer experience improvements. CFN Insight stands out as the premier provider of customer journey mapping software, offering unparalleled visualizations, reporting tools, action scorecards, dashboards, and insights to enhance your understanding of customer interactions and drive business growth. By focusing on these aspects, organizations can create a more customer-centric culture that not only meets but exceeds expectations.

API Access

Has API Yes 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

Box Yes 
Chase Merchant Services Yes 
Constant Contact Yes 
Dropbox Yes 
GoTo Meeting Yes 
Google Drive Yes 
Google Workspace Yes 
HubSpot Marketing Hub Yes 
Mailchimp Yes 
Microsoft OneDrive Yes 
Microsoft Outlook Yes 
Moneris Yes 
PayPal Yes 
PuppyGraph No 
QuickBooks Online Yes 
ShareFile Yes 
X (Twitter) Yes 
Xero Yes 
Zoom Yes 

Integrations

Box No 
Chase Merchant Services No 
Constant Contact No 
Dropbox No 
GoTo Meeting No 
Google Drive No 
Google Workspace No 
HubSpot Marketing Hub No 
Mailchimp No 
Microsoft OneDrive No 
Microsoft Outlook No 
Moneris No 
PayPal No 
PuppyGraph Yes 
QuickBooks Online No 
ShareFile No 
X (Twitter) No 
Xero No 
Zoom No 

Pricing Details

Free
BlueCamroo is offered through a unique, industry-first User-Role subscription model which allows companies to pick and choose different user roles for their team members ensuring that they are only paying for the features that each user needs to do their job.

Each user of BlueCamroo is assigned one or more User-Roles, which are associated with hand-picked feature sets and corresponding monthly or annual subscription plan(s):

• CRM (Free for up to 4 users, additional users for a fee)
• Sales (Paid Extension - $25)
• Projects (Paid Extension - $25)
• Support (Paid Extension - $10)
• Complete (Includes all Extensions - $49)

*Note: All paid extensions include CRM at no additional cost.
Free Trial No 
Free Version Yes 

Pricing Details

No price information available.
Free Trial Yes 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App Yes 
iPad App No 
Android App Yes 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support No 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) Yes 
In Person Yes 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) Yes 
In Person Yes 

Vendor Details

Company Name

BlueCamroo Inc.

Founded

2009

Country

Canada

Website

www.bluecamroo.com

Vendor Details

Company Name

Clarivate

Founded

2016

Country

United Kingdom

Website

clarivate.com/customer-experience-services/

Product Features

Business Management

Billing & Invoicing Yes 
CRM Yes 
Employee Management Yes 
Financial Management Yes 
Inventory Management Yes 
Marketing Management Yes 
Order Management Yes 
Point of Sale (POS) Yes 
Project Management Yes 
Purchasing Yes 
Scheduling Yes 
Time & Expense Tracking Yes 
Training Management Yes 
Vendor Management Yes 

CRM

Calendar/Reminder System Yes 
Call Logging Yes 
Document Storage Yes 
Email Marketing Yes 
Internal Chat Integration No 
Lead Scoring No 
Marketing Automation Integration Yes 
Mobile Access Yes 
Quotes / Proposals Yes 
Segmentation Yes 
Social Media Integration Yes 
Task Management Yes 
Territory Management Yes 

Customer Success

Account Alerts No 
Account Management Yes 
Communication Management Yes 
Customer Engagement Yes 
Customer Lifecycle Management Yes 
Health Score No 
Onboarding No 
Revenue Management Yes 
Usage Tracking / Analytics No 
Win / Loss Analysis Yes 

Marketing Automation

A/B Testing No 
Analytics / ROI Tracking No 
Artificial Intelligence No 
Content / Blogging Platform No 
Customizable CTAs No 
Drip Campaigns Yes 
Dynamic Content No 
Landing Pages / Web Forms Yes 
Lead Scoring No 
Sales Intelligence Yes 
Search Marketing No 
Segmentation No 
Social Marketing Yes 
Website Visitor Tracking Yes 

Project Management

Agile Methodologies Yes 
Budget Management Yes 
Client Portal Yes 
Collaboration Tools Yes 
Cost-to-Completion Tracking Yes 
Customizable Templates Yes 
Gantt Charts Yes 
Idea Management Yes 
Kanban Board Yes 
Milestone Tracking Yes 
Portfolio Management Yes 
Resource Management Yes 
Time & Expense Tracking Yes 
Traditional Methodologies Yes 

Sales Forecasting

Competitor Analysis No 
Correlation Analysis No 
Dashboard Yes 
Dynamic Modeling No 
Exception Reporting No 
Graphical Data Presentation Yes 
Modeling & Simulation No 
Performance Metrics Yes 
Sales Trend Analysis Yes 
Statistical Analysis Yes 

Product Features

Customer Experience

Action Management Yes 
Analytics Yes 
Customer Segmentation Yes 
Dashboard Yes 
Feedback Management Yes 
Knowledge Management No 
Multi-Channel Collection Yes 
Sentiment Analysis Yes 
Survey Management Yes 
Text Analysis Yes 
Trend Analysis Yes 

Customer Satisfaction

360 Degree Feedback No 
Analytics Yes 
Call Reporting No 
Complaint Monitoring No 
Feedback Collection Yes 
Survey Management No 

Customer Success

Account Alerts No 
Account Management No 
Communication Management Yes 
Customer Engagement Yes 
Customer Lifecycle Management Yes 
Health Score Yes 
Onboarding No 
Revenue Management No 
Usage Tracking / Analytics Yes 
Win / Loss Analysis No 

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