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Description
An omnichannel solution allows businesses to engage with their customers across various messaging applications and social networks through live chat and email. This innovative approach effectively addresses the issue of customer drop-off due to prolonged wait times for consultations on websites. Unlike traditional telephony, companies incur minimal costs beyond the internet connection when utilizing messaging platforms for communication. Consultations via these channels are not only quicker but also facilitate the sharing of multimedia content, making them accessible from virtually any location. With messaging applications and social networks collectively reaching over half of the global population, the potential for customer engagement is immense. Our platform also provides real-time analytics, enabling businesses to track message requests, evaluate agent performance, and assess different communication channels. Furthermore, we offer seamless integrations with popular helpdesk solutions and CRM systems, including Salesforce CRM, Zendesk, Freshdesk, Kayako, Intercom, and ELMA BPM. This comprehensive approach ensures that businesses can optimize their customer interactions while leveraging existing tools effectively.
Description
Experience the freedom of messaging anytime and anywhere! You can effortlessly send both individual and group messages to your friends across the globe, thanks to LINE's compatibility with various smartphone platforms such as iPhone, Android, Windows Phone, BlackBerry, and Nokia, in addition to being accessible on your PC. Make unlimited voice and video calls to your loved ones without worrying about the cost, as LINE allows for free international communication, ensuring you stay connected regardless of distance. This service is fully functional on devices like the iPhone, iPad, Android, Windows Phone, Windows PC, Mac, and also offers LINE Lite for Android users. Express your emotions creatively with over 10,000 unique stickers and emoticons, and don’t forget to explore the Sticker Shop for exclusive stickers featuring your favorite characters and celebrities. Moreover, LINE NEWS is the leading news curation platform in Asia, dedicated to providing content that adds value to your daily life. Additionally, if you're short on time or prefer to avoid crowded places, you can conveniently access medical consultations from the comfort of your own home. This comprehensive suite of features makes LINE an essential tool for communication and information.
API Access
Has API
API Access
Has API
Integrations
Amity Bots
Azure AI Bot Service
BoldDesk
Clare.AI
Corezoid
Crisp
Dicoding
FacilityBot
LeapXpert
Leo
Integrations
Amity Bots
Azure AI Bot Service
BoldDesk
Clare.AI
Corezoid
Crisp
Dicoding
FacilityBot
LeapXpert
Leo
Pricing Details
$50.00/month/user
Free Trial
Free Version
Pricing Details
No price information available.
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
Blinger
Founded
2016
Country
Belarus
Website
blinger.io
Vendor Details
Company Name
Naver
Founded
1999
Country
South Korea
Website
line.me
Product Features
Customer Communications Management
Batch Communications
Chat / Messaging
Content Management
Email Distribution
Interactive Content
Multi-Channel Communications
On-Demand Communications
Personalization
Print Management
Template Management
Video Content
Product Features
Business VoIP
Call Parking
Call Recording
Contact Management
Encryption
IVR / Voice Recognition
Ring Groups
SIP Trunking
Unified Communications
Voice Quality Enhancement
Customer Communications Management
Batch Communications
Chat / Messaging
Content Management
Email Distribution
Interactive Content
Multi-Channel Communications
On-Demand Communications
Personalization
Print Management
Template Management
Video Content
Live Chat
Canned Responses
Customizable Branding
Geo Targeting
Offline Form
Proactive Chat
Screen Sharing
Third Party Integration
Transfers / Routing
Website Visitor Tracking
Messaging
End-to-End Encryption (E2EE)
File Sharing
Groups / Channels
Payments
Search / Filter
Self-Destructing Messages
Stickers / GIFs
Threaded Discussion
Video Conferencing
Voice Calling
Team Chat
End-to-End Encryption (E2EE)
File Sharing
Groups / Channels
Payments
Search / Filter
Self-Destructing Messages
Stickers / GIFs
Threaded Discussion
Video Conferencing
Voice Calling
Telephony
Auto-Dialer
Call Center Management
Call Monitoring
Contact Management
IVR / Voice Recognition
Inbound Reporting
Outbound Reporting
Predictive Dialer
Telemarketing Management
VoIP
Voice & Data Integration