Average Ratings 0 Ratings
Average Ratings 0 Ratings
Description
BlackBeltHelp offers OneStop, a premier SaaS platform for higher education that leverages artificial intelligence and predictive analytics, currently utilized by more than 200 institutions and serving over 6 million students. By collaborating with BlackBeltHelp, colleges and universities can deliver a customer service experience akin to that of Amazon, enhancing student retention and boosting enrollment figures. In addition, BlackBeltHelp extends its services to school districts and healthcare organizations, ensuring a broader impact. The platform centralizes relevant information for students across various inquiries, effectively minimizing the volume of help desk interactions. With technology-driven, personalized support available 24/7, it fosters success for both students and institutions. Furthermore, it implements conversational AI to enhance self-service capabilities, thereby better assisting institutions and their students. To further engage students, a customized outbound SMS campaign is utilized, delivering targeted information that encourages them to take meaningful actions. This comprehensive approach ensures that all educational stakeholders benefit from efficient communication and support systems.
Description
What is the perception of your institution among your community? Your student information system serves as the digital representation for students, faculty, and staff, making it essential to provide the quality experience they anticipate. With Unit4 Student Management (SM), your team can concentrate on what truly matters: fostering student learning and growth while your staff offers support and encouragement. This student information system (SIS) provides automation and oversight throughout the entire student journey, encompassing every phase from recruitment to alumni engagement. It includes essential functions such as Admissions, Academics, Financial Aid, Billing, Communications, Reporting & Analytics. You can efficiently manage the recruitment process, starting from the prospect stage and continuing through to admissions, while also simplifying the application process and automating administrative tasks. This allows your recruitment team to remain focused on increasing the number of prospects who are successfully converted into admitted students, ultimately enhancing the overall effectiveness of your institution.
API Access
Has API
No
API Access
Has API
No
Integrations
EduTranscript
No
Pricing Details
No price information available.
Free Trial
Yes
Free Version
No
Pricing Details
No price information available.
Free Trial
Yes
Free Version
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
Yes
iPad App
Yes
Android App
Yes
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
Yes
Live Rep (24/7)
Yes
Online Support
Yes
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
Yes
Live Training (Online)
Yes
In Person
Yes
Types of Training
Training Docs
Yes
Webinars
Yes
Live Training (Online)
Yes
In Person
Yes
Vendor Details
Company Name
BlackBeltHelp
Founded
2012
Country
United States
Website
www.blackbelthelp.com
Vendor Details
Company Name
Unit4
Founded
1985
Country
United States
Website
www.unit4.com
Product Features
Artificial Intelligence
Chatbot
Yes
For Healthcare
No
For Sales
No
For eCommerce
No
Image Recognition
No
Machine Learning
No
Multi-Language
No
Natural Language Processing
No
Predictive Analytics
No
Process/Workflow Automation
Yes
Rules-Based Automation
No
Virtual Personal Assistant (VPA)
No
Chatbot
Call to Action
No
Context and Coherence
No
Human Takeover
No
Inline Media / Videos
No
Machine Learning
No
Natural Language Processing
No
Payment Integration
No
Prediction
No
Ready-made Templates
No
Reporting / Analytics
No
Sentiment Analysis
No
Social Media Integration
No
Help Desk
Alerts / Escalation
No
Automated Routing
No
Community Forums
No
Customizable Branding
No
Document Storage
No
Email Integration
No
IT Asset Management
No
Incident Management
No
Interaction Tracking
No
Knowledge Base
No
Known Issue Management
No
Live Chat
No
Multi-Channel Communication
No
Multiple Brands / Products
No
Network Monitoring
No
Real-time Chat
Yes
Self Service Portal
No
Service Level Agreement (SLA) Management
No
Ticket Management
No
Higher Education
Admissions Management
Yes
Alumni Management
No
Assessment Management
No
Curriculum Management
No
Faculty / Staff Management
No
Financial Aid Management
Yes
Fundraising Management
No
Housing Management
No
Scheduling
No
Student Information / Records
No
Student Portal
No
Product Features
Higher Education
Admissions Management
Yes
Alumni Management
Yes
Assessment Management
Yes
Curriculum Management
No
Faculty / Staff Management
Yes
Financial Aid Management
Yes
Fundraising Management
Yes
Housing Management
No
Scheduling
Yes
Student Information / Records
Yes
Student Portal
Yes
Student Information System
Attendance Tracking
Yes
Class Registration
No
Class Schedule
Yes
Classroom Management
Yes
Electronic Assignments & Tests
No
Financial Aid Management
Yes
Gradebook
No
Higher Education
No
Online Payments
Yes
Parent Portal
No
Progress Reports
No