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features
design
support

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Write a Review

Description

BlackBeltHelp offers OneStop, a premier SaaS platform for higher education that leverages artificial intelligence and predictive analytics, currently utilized by more than 200 institutions and serving over 6 million students. By collaborating with BlackBeltHelp, colleges and universities can deliver a customer service experience akin to that of Amazon, enhancing student retention and boosting enrollment figures. In addition, BlackBeltHelp extends its services to school districts and healthcare organizations, ensuring a broader impact. The platform centralizes relevant information for students across various inquiries, effectively minimizing the volume of help desk interactions. With technology-driven, personalized support available 24/7, it fosters success for both students and institutions. Furthermore, it implements conversational AI to enhance self-service capabilities, thereby better assisting institutions and their students. To further engage students, a customized outbound SMS campaign is utilized, delivering targeted information that encourages them to take meaningful actions. This comprehensive approach ensures that all educational stakeholders benefit from efficient communication and support systems.

Description

This is the best way to engage and connect with your students. No more ping-ponging among apps. From orientation through graduation, bring students and resources together. Large and small higher education institutions are creating digital communities and providing students with resources that are tailored to their needs. You've developed best-of-breed edtech solutions over the years. This is great except for one problem. It creates a network of disparate systems that students, faculty, and staff must navigate through in order to accomplish anything. The centralization of all information in a single hub makes it easy for users to find the most relevant information from each system. This saves time and allows them to get everything done in one place. Pathify is a personalized, unified experience for students that guides them through their entire journey from prospect to alumni. Students only see what they need at the time.

API Access

Has API No 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

Anthology No 
Anthology Engage No 
Anthology Student No 
Blackboard Learn No 
Canvas No 
D2L Brightspace No 
Docket No 
Ellucian No 
Ellucian Banner No 
Ellucian Colleague Human Resources No 
Modern Campus No 
Workday Student No 

Integrations

Anthology Yes 
Anthology Engage Yes 
Anthology Student Yes 
Blackboard Learn Yes 
Canvas Yes 
D2L Brightspace Yes 
Docket Yes 
Ellucian Yes 
Ellucian Banner Yes 
Ellucian Colleague Human Resources Yes 
Modern Campus Yes 
Workday Student Yes 

Pricing Details

No price information available.
Free Trial Yes 
Free Version No 

Pricing Details

Varies
Get in touch for more info
Free Trial No 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) Yes 
Online Support Yes 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) Yes 
In Person Yes 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) Yes 
In Person Yes 

Vendor Details

Company Name

BlackBeltHelp

Founded

2012

Country

United States

Website

www.blackbelthelp.com

Vendor Details

Company Name

Pathify

Founded

2011

Country

United States

Website

pathify.com

Product Features

Artificial Intelligence

Chatbot Yes 
For Healthcare No 
For Sales No 
For eCommerce No 
Image Recognition No 
Machine Learning No 
Multi-Language No 
Natural Language Processing No 
Predictive Analytics No 
Process/Workflow Automation Yes 
Rules-Based Automation No 
Virtual Personal Assistant (VPA) No 

Chatbot

Call to Action No 
Context and Coherence No 
Human Takeover No 
Inline Media / Videos No 
Machine Learning No 
Natural Language Processing No 
Payment Integration No 
Prediction No 
Ready-made Templates No 
Reporting / Analytics No 
Sentiment Analysis No 
Social Media Integration No 

Help Desk

Alerts / Escalation No 
Automated Routing No 
Community Forums No 
Customizable Branding No 
Document Storage No 
Email Integration No 
IT Asset Management No 
Incident Management No 
Interaction Tracking No 
Knowledge Base No 
Known Issue Management No 
Live Chat No 
Multi-Channel Communication No 
Multiple Brands / Products No 
Network Monitoring No 
Real-time Chat Yes 
Self Service Portal No 
Service Level Agreement (SLA) Management No 
Ticket Management No 

Higher Education

Admissions Management Yes 
Alumni Management No 
Assessment Management No 
Curriculum Management No 
Faculty / Staff Management No 
Financial Aid Management Yes 
Fundraising Management No 
Housing Management No 
Scheduling No 
Student Information / Records No 
Student Portal No 

Product Features

Higher Education

Admissions Management No 
Alumni Management No 
Assessment Management Yes 
Curriculum Management Yes 
Faculty / Staff Management Yes 
Financial Aid Management No 
Fundraising Management No 
Housing Management No 
Scheduling Yes 
Student Information / Records Yes 
Student Portal Yes 

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