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features
design
support

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Description

BlackBeltHelp offers OneStop, a premier SaaS platform for higher education that leverages artificial intelligence and predictive analytics, currently utilized by more than 200 institutions and serving over 6 million students. By collaborating with BlackBeltHelp, colleges and universities can deliver a customer service experience akin to that of Amazon, enhancing student retention and boosting enrollment figures. In addition, BlackBeltHelp extends its services to school districts and healthcare organizations, ensuring a broader impact. The platform centralizes relevant information for students across various inquiries, effectively minimizing the volume of help desk interactions. With technology-driven, personalized support available 24/7, it fosters success for both students and institutions. Furthermore, it implements conversational AI to enhance self-service capabilities, thereby better assisting institutions and their students. To further engage students, a customized outbound SMS campaign is utilized, delivering targeted information that encourages them to take meaningful actions. This comprehensive approach ensures that all educational stakeholders benefit from efficient communication and support systems.

Description

The landscape of higher education is undergoing significant transformation, with student expectations rapidly shifting in ways that institutions find challenging to keep up with. This evolution is giving rise to a new type of student whose demands are increasingly influenced by their individual personal, academic, and career goals rather than simply their generational characteristics. The traditional approach of offering standardized solutions is becoming obsolete, as educational experiences must now be nimble, insightful, and preemptively tailored to meet the diverse needs of future learners. To thrive in this new environment, a revolutionary student information system (SIS) is essential. Enter Oracle Student Cloud, a solution designed from the outset to foster lifelong learning across all stages—from pre-college through undergraduate and graduate studies and continuing education—on a unified and adaptable platform. Enhanced by artificial intelligence (AI), user-friendly design concepts, and collaborative tools, Oracle Student Cloud significantly transforms the student journey throughout every phase, including the process of securing financial aid. As educational institutions seek to engage and retain students, the adaptability and comprehensive nature of Oracle Student Cloud will be crucial in meeting their evolving needs.

API Access

Has API No 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

Oracle Student Financial Planning No 

Integrations

Oracle Student Financial Planning Yes 

Pricing Details

No price information available.
Free Trial Yes 
Free Version No 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) Yes 
Online Support Yes 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) Yes 
In Person Yes 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) No 
In Person No 

Vendor Details

Company Name

BlackBeltHelp

Founded

2012

Country

United States

Website

www.blackbelthelp.com

Vendor Details

Company Name

Oracle

Founded

1977

Country

United States

Website

www.oracle.com/industries/higher-education/student-cloud.html

Product Features

Artificial Intelligence

Chatbot Yes 
For Healthcare No 
For Sales No 
For eCommerce No 
Image Recognition No 
Machine Learning No 
Multi-Language No 
Natural Language Processing No 
Predictive Analytics No 
Process/Workflow Automation Yes 
Rules-Based Automation No 
Virtual Personal Assistant (VPA) No 

Chatbot

Call to Action No 
Context and Coherence No 
Human Takeover No 
Inline Media / Videos No 
Machine Learning No 
Natural Language Processing No 
Payment Integration No 
Prediction No 
Ready-made Templates No 
Reporting / Analytics No 
Sentiment Analysis No 
Social Media Integration No 

Help Desk

Alerts / Escalation No 
Automated Routing No 
Community Forums No 
Customizable Branding No 
Document Storage No 
Email Integration No 
IT Asset Management No 
Incident Management No 
Interaction Tracking No 
Knowledge Base No 
Known Issue Management No 
Live Chat No 
Multi-Channel Communication No 
Multiple Brands / Products No 
Network Monitoring No 
Real-time Chat Yes 
Self Service Portal No 
Service Level Agreement (SLA) Management No 
Ticket Management No 

Higher Education

Admissions Management Yes 
Alumni Management No 
Assessment Management No 
Curriculum Management No 
Faculty / Staff Management No 
Financial Aid Management Yes 
Fundraising Management No 
Housing Management No 
Scheduling No 
Student Information / Records No 
Student Portal No 

Product Features

Higher Education

Admissions Management No 
Alumni Management No 
Assessment Management No 
Curriculum Management Yes 
Faculty / Staff Management No 
Financial Aid Management No 
Fundraising Management No 
Housing Management No 
Scheduling No 
Student Information / Records No 
Student Portal No 

School Management

Bookstore Management No 
Cafeteria Management No 
Curriculum Management No 
Facility Management No 
Financial Management No 
Higher Education No 
Housing Management No 
Independent / Private No 
K-12 No 
Library Management No 
Online Calendar No 
Online Payments No 
Parent / Student Portal No 
Preschool No 
Reporting/Analytics No 
School District No 
Special Education No 
Vocational / Trade Schools No 

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