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features
design
support

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Description

BlackBeltHelp offers OneStop, a premier SaaS platform for higher education that leverages artificial intelligence and predictive analytics, currently utilized by more than 200 institutions and serving over 6 million students. By collaborating with BlackBeltHelp, colleges and universities can deliver a customer service experience akin to that of Amazon, enhancing student retention and boosting enrollment figures. In addition, BlackBeltHelp extends its services to school districts and healthcare organizations, ensuring a broader impact. The platform centralizes relevant information for students across various inquiries, effectively minimizing the volume of help desk interactions. With technology-driven, personalized support available 24/7, it fosters success for both students and institutions. Furthermore, it implements conversational AI to enhance self-service capabilities, thereby better assisting institutions and their students. To further engage students, a customized outbound SMS campaign is utilized, delivering targeted information that encourages them to take meaningful actions. This comprehensive approach ensures that all educational stakeholders benefit from efficient communication and support systems.

Description

Argos is a powerful enterprise reporting and data access platform built specifically for higher education. It gives institutions direct, governed access to the data they already own, without forcing them to rely on IT for every question or report. With Argos, technical users can write and manage complex SQL, while functional users interact with secure, easy-to-use reports and dashboards. This balance allows institutions to scale reporting, protect data integrity, and move faster, even as systems grow more complex. Argos supports on-prem, cloud, and hybrid environments and integrates seamlessly with major higher ed ERPs and data sources. The result is trusted data, delivered to the right people, at the right time, without compromise. Beyond reporting, Argos supports a wide range of operational use cases across campus. Institutions use Argos to power targeted communication and early warning alerts, automate workflows and business processes, and rapidly build custom applications that solve real, day-to-day challenges. Argos also plays a critical role in audit reporting and data integrity, providing transparency, traceability, and confidence in the data being used for compliance, decision-making, and institutional oversight. Best for: Institutions that need flexible, enterprise-grade reporting with strong governance, scalability, and long-term control over their data.

API Access

Has API No 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

No details available.

Integrations

No details available.

Pricing Details

No price information available.
Free Trial Yes 
Free Version No 

Pricing Details

No price information available.
Free Trial Yes 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows Yes 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) Yes 
Online Support Yes 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) Yes 
In Person Yes 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) Yes 
In Person Yes 

Vendor Details

Company Name

BlackBeltHelp

Founded

2012

Country

United States

Website

www.blackbelthelp.com

Vendor Details

Company Name

Evisions

Founded

1998

Country

United States

Website

evisions.com

Product Features

Artificial Intelligence

Chatbot Yes 
For Healthcare No 
For Sales No 
For eCommerce No 
Image Recognition No 
Machine Learning No 
Multi-Language No 
Natural Language Processing No 
Predictive Analytics No 
Process/Workflow Automation Yes 
Rules-Based Automation No 
Virtual Personal Assistant (VPA) No 

Chatbot

Call to Action No 
Context and Coherence No 
Human Takeover No 
Inline Media / Videos No 
Machine Learning No 
Natural Language Processing No 
Payment Integration No 
Prediction No 
Ready-made Templates No 
Reporting / Analytics No 
Sentiment Analysis No 
Social Media Integration No 

Help Desk

Alerts / Escalation No 
Automated Routing No 
Community Forums No 
Customizable Branding No 
Document Storage No 
Email Integration No 
IT Asset Management No 
Incident Management No 
Interaction Tracking No 
Knowledge Base No 
Known Issue Management No 
Live Chat No 
Multi-Channel Communication No 
Multiple Brands / Products No 
Network Monitoring No 
Real-time Chat Yes 
Self Service Portal No 
Service Level Agreement (SLA) Management No 
Ticket Management No 

Higher Education

Admissions Management Yes 
Alumni Management No 
Assessment Management No 
Curriculum Management No 
Faculty / Staff Management No 
Financial Aid Management Yes 
Fundraising Management No 
Housing Management No 
Scheduling No 
Student Information / Records No 
Student Portal No 

Product Features

Higher Education

Admissions Management Yes 
Alumni Management Yes 
Assessment Management Yes 
Curriculum Management Yes 
Faculty / Staff Management Yes 
Financial Aid Management Yes 
Fundraising Management Yes 
Housing Management No 
Scheduling Yes 
Student Information / Records Yes 
Student Portal Yes 

Reporting

Customizable Dashboard Yes 
Data Source Connectors Yes 
Drag & Drop Yes 
Drill Down Yes 
Email Reports No 
Financial Reports Yes 
Forecasting No 
Marketing Reports No 
OLAP Yes 
Report Export Yes 
Sales Reports No 
Scheduled / Automated Reports Yes 

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