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Description

A CRM serves as a central hub for all your customer information, tailored to fit your operational needs, making data capture straightforward. It enables you to reach out to clients with pertinent details at the most opportune moments consistently. By offering a comprehensive view of customer data, you can provide outstanding support to your clients. You can establish your objectives, set precise targets, and monitor your advancement within one user-friendly CRM platform. While our primary system meets most business needs, we customize the CRM to align with your specific requirements, including the development of bespoke modules essential for your operations. Our CRM seamlessly manages the entire sales process, from leads and opportunities to quotes, orders, and invoices. You can also run campaigns and communicate with customers via email and text, ensuring your team has complete access to all customer information for better-informed marketing decisions. Additionally, you can oversee your products and services, initiate purchase orders, and notify inventory managers when stock levels are low. Furthermore, our CRM offers an effective way to monitor services and facilitate after-sales support, ensuring customer satisfaction long after the sale is complete. Ultimately, this comprehensive approach allows you to cultivate stronger relationships with your clients while optimizing your business processes.

Description

Smart, simple online CRM. You can build stronger customer relationships, increase sales, and save time. Organize all your customer information in one place. You can track conversations, see the history, and provide more personal experiences. You can tailor your sales pipeline to suit your sales process and spot deals that need your attention or are about to land. With our insightful reports, you can easily identify the activities that have the greatest impact on your sales figures and make better business decisions. You can use Shape Capsule to organize your teams and ensure they only see what they need. Report on their progress and focus their activity. Capsule integrates seamlessly with popular apps such as G Suite and Mailchimp. Capsule Mobile provides caller ID and reminds to save a note in your CRM every time you call. All Capsule features are available on Android and iPhone.

API Access

Has API No 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

Google Workspace Yes 
Better Proposals No 
Bookkeeper360 No 
Campaign Monitor No 
Configure One Cloud No 
DEAR Inventory No 
Deputy No 
Docsify No 
Force24 No 
Help Scout No 
Ninja Forms No 
QuickBooks Online No 
Quotient No 
Saay No 
Signable No 
SurveyMethods No 
TidyBuild No 
Trello No 
Vonage Communications APIs (Nexmo) No 
Zapier No 

Integrations

Google Workspace Yes 
Better Proposals Yes 
Bookkeeper360 Yes 
Campaign Monitor Yes 
Configure One Cloud Yes 
DEAR Inventory Yes 
Deputy Yes 
Docsify Yes 
Force24 Yes 
Help Scout Yes 
Ninja Forms Yes 
QuickBooks Online Yes 
Quotient Yes 
Saay Yes 
Signable Yes 
SurveyMethods Yes 
TidyBuild Yes 
Trello Yes 
Vonage Communications APIs (Nexmo) Yes 
Zapier Yes 

Pricing Details

$35 per user per month
Free Trial Yes 
Free Version No 

Pricing Details

$18 per user per month
Professional Plan: $18 per user per month
Teams Plan: $36 per user per month
Free Trial Yes 
Free Version Yes 

Deployment

Web-Based No 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App Yes 
iPad App Yes 
Android App Yes 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours No 
Live Rep (24/7) Yes 
Online Support Yes 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Types of Training

Training Docs No 
Webinars No 
Live Training (Online) No 
In Person No 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) No 
In Person No 

Vendor Details

Company Name

Open by Nature

Country

United Kingdom

Website

www.blackicecrm.com

Vendor Details

Company Name

Zestia

Founded

2009

Country

United Kingdom

Website

www.capsulecrm.com

Product Features

CRM

Calendar/Reminder System Yes 
Call Logging No 
Document Storage Yes 
Email Marketing Yes 
Internal Chat Integration Yes 
Lead Scoring Yes 
Marketing Automation Integration Yes 
Mobile Access Yes 
Quotes / Proposals Yes 
Segmentation Yes 
Social Media Integration Yes 
Task Management Yes 
Territory Management No 

Product Features

Contact Management

Activity Management Yes 
Appointment Management Yes 
Contact Database Yes 
Contact History Yes 
Contact Import/Export Yes 
Customer Pipeline Yes 
Email Marketing No 
Group Management No 
Interaction Tracking Yes 
Lead Management Yes 
Prospecting Tools No 
Sales Pipeline Management Yes 
Search / Filter No 
Segmentation No 
Shared Contacts No 
Social Media Integration No 

CRM

Calendar/Reminder System Yes 
Call Logging Yes 
Document Storage Yes 
Email Marketing Yes 
Internal Chat Integration No 
Lead Scoring No 
Marketing Automation Integration Yes 
Mobile Access Yes 
Quotes / Proposals Yes 
Segmentation Yes 
Social Media Integration Yes 
Task Management Yes 
Territory Management Yes 

Lead Management

Activity Tracking Yes 
Campaign Management Yes 
Lead Capture Yes 
Lead Distribution Yes 
Lead Nurturing Yes 
Lead Scoring Yes 
Lead Segmentation Yes 
Pipeline Management Yes 
Prospecting Tools Yes 
Source Tracking Yes 

Sales Forecasting

Competitor Analysis No 
Correlation Analysis No 
Dashboard Yes 
Dynamic Modeling No 
Exception Reporting No 
Graphical Data Presentation Yes 
Modeling & Simulation No 
Performance Metrics Yes 
Sales Trend Analysis Yes 
Statistical Analysis No 

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