Average Ratings 0 Ratings

Total
ease
features
design
support

No User Reviews. Be the first to provide a review:

Write a Review

Average Ratings 0 Ratings

Total
ease
features
design
support

No User Reviews. Be the first to provide a review:

Write a Review

Description

Bizrate Insights serves as a platform designed for capturing customer feedback and enhancing the shopping experience by gathering verified voice-of-customer data at essential phases of the online buying process, which encompasses pre-purchase, purchase, and fulfillment stages. This platform transforms collected data into practical insights, empowering brands to elevate customer satisfaction, enhance retention, and drive growth effectively. Users can send unlimited survey invitations and track critical metrics, including the Net Promoter Score (NPS) and customer journey intelligence, while also benchmarking their performance against competitors to identify areas of friction and potential opportunities for improvement. Additionally, Bizrate Insights offers tools for distributing verified reviews to enhance search engine visibility and bolster brand credibility, alongside dashboards that deliver real-time analytics, promoting data-informed decision-making. The platform also facilitates expert insights analysis and allows for customizable reporting, enabling teams from various sectors such as e-commerce, UX/CX, marketing, and customer support to swiftly detect trends, gauge sentiment, and minimize site abandonment. Ultimately, Bizrate Insights is an invaluable resource for brands striving to refine their customer engagement strategies and achieve sustainable success in a competitive market.

Description

eEndorsements is the complete solution your local service business needs to grow and succeed. Packed with features and automation to your clients and staff will love. Local Business Directory Listing Online Appointment Booking Appointment Waitlist Appointment Reminders Mobile Appointment Check In Appointment Cancellation Policy Management Seamless Online/Mobile Invoicing and Payments Accounting Software Integration Product Inventory Gratuity Management Review Collection and Management Video Reviews Promotional Offer Campaigns Gift Cards SMS Marketing Event/ Trigger Marketing Automation Social Media Posting Contact Management Team and Multiple Location Management

API Access

Has API Yes 

API Access

Has API Yes 

Screenshots View All

Screenshots View All

Integrations

Axis LMS No 
Zapier No 

Integrations

Axis LMS Yes 
Zapier Yes 

Pricing Details

$450 per month
Free Trial No 
Free Version Yes 

Pricing Details

$49.00/month
Local Business Directory Listing
Online Appointment Booking
Appointment Waitlist
Appointment Reminders
Mobile Appointment Check In
Card On File Appointment Reservation/ Check Out
Appointment Cancellation Policy Management
Online/Mobile Invoicing and Payments
Tablet, Card Reader Compatibility
Accounting Software Integration
Product Inventory
Gratuity Management
Review Collection and Management
Video Reviews
Promotional Offer Campaigns
Gift Cards
SMS Marketing
Event/ Trigger Marketing Automation
Social Media Posting
Contact Management
Team and Multiple Location Management
Free Trial Yes 
Free Version Yes 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App Yes 
iPad App No 
Android App Yes 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours No 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) Yes 
In Person No 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) Yes 
In Person Yes 

Vendor Details

Company Name

Bizrate Insights

Founded

1996

Country

United States

Website

bizrateinsights.com

Vendor Details

Company Name

eEndorsements

Founded

2012

Country

United States

Website

eendorsements.com

Product Features

Customer Feedback

Alerts / Notifications No 
Behavior Analytics No 
Bug Reports No 
Community Feedback Tools No 
Live Chat No 
Negative Feedback Management No 
Net Promoter Score (NPS) No 
Screenshot / Screen Capture No 
Surveys No 
User Testing Tools No 
Video Feedback No 
Visual Feedback Tools No 
Voice of the Customer (VoC) No 
Website Feedback No 

Experience Management

Action Management No 
Analytics No 
Customer Segmentation No 
Dashboard No 
Feedback Management No 
Knowledge Management No 
Multi-Channel Collection No 
Sentiment Analysis No 
Survey Management No 
Text Analysis No 
Trend Analysis No 

Reputation Management

Campaign Management No 
Gamification No 
Response Management No 
Review Generation No 
Review Monitoring No 
Sentiment Analysis No 
Social Media Metrics No 
Social Media Monitoring No 
White Label No 

Review Management

Campaign Management No 
Dashboard No 
Negative Feedback Management No 
Response Management No 
Review Monitoring No 
Review Notification No 
Review Request No 
Sentiment Analysis No 
Social Sharing No 
White Label No 

Survey

Custom Survey URLs No 
Data Analysis Tools No 
Email Marketing No 
Mobile Survey No 
Offline Response Collection No 
Paper Survey No 
Question Branching No 
Question Library No 
Site Intercept Survey No 
Skip Logic No 
Supports Audio / Images / Video No 

Product Features

Billing and Invoicing

Billing Portal Yes 
Contact Database No 
Contingency Billing No 
Customer Portal No 
Customizable Invoices Yes 
Dunning Management No 
Hourly Billing No 
Invoice History Yes 
Mobile Payments Yes 
Multi-Currency No 
Online Invoicing Yes 
Online Payments Yes 
Payment Processing Yes 
Project Billing No 
Recurring/Subscription Billing No 
Service Ticket Billing Yes 
Tax Calculator Yes 

Reputation Management

Campaign Management No 
Gamification Yes 
Response Management Yes 
Review Generation Yes 
Review Monitoring Yes 
Sentiment Analysis No 
Social Media Metrics No 
Social Media Monitoring No 
White Label No 

Review Management

Campaign Management No 
Dashboard No 
Negative Feedback Management No 
Response Management No 
Review Monitoring No 
Review Notification No 
Review Request No 
Sentiment Analysis No 
Social Sharing No 
White Label No 

Survey

Custom Survey URLs Yes 
Data Analysis Tools No 
Email Marketing Yes 
Mobile Survey Yes 
Offline Response Collection Yes 
Paper Survey No 
Question Branching No 
Question Library No 
Site Intercept Survey No 
Skip Logic No 
Supports Audio / Images / Video Yes 

Alternatives

Alternatives

GoHighLevel Reviews

GoHighLevel

HighLevel