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EcholoNEcholoN is a flexible platform for IT Service Management (ITSM), Enterprise Service Management (ESM), Service Desk, Help Desk, Customer Service and Field Service Management. It helps organizations manage service processes, workflows, assets, knowledge and business information in one integrated environment. A key component is the EcholoN Enterprise Application Framework. It enables companies to configure workflows, forms, data structures, roles and business logic and to create individual business applications on the same platform. This allows EcholoN to support requirements beyond traditional ticketing and service management. The platform covers Incident, Request, Problem and Change Management, Service Catalogs, Knowledge Management, IT Asset and Configuration Management, customer and contract processes, complaint management, quality processes, maintenance and technical field service. Workflow automation, rules, notifications, escalations, dashboards and reporting help standardize processes, improve transparency and reduce manual effort. EcholoN can be used across IT and other departments such as customer service, technical service, facilities, HR and quality management. With its modular architecture, integration capabilities and Enterprise Application Framework, EcholoN provides a scalable foundation for ITSM, ESM, Field Service, process automation and custom enterprise applications.
Description
Give your customers and partners the visibility they require to empower them. Your customers and partners can interact with you 24/7 via online portals. This will result in higher customer satisfaction, lower service delivery costs, and increased sales. All account information can be stored in the form Prospects, Customers, and Vendors. The 360-degree page gives you a complete view of your Account's Contacts and Quotes, Work Orders. It also shows Installed Products, Sites, Contract specific documents, and Work Orders. Additional account information, such as billing addresses and shipping addresses, tax information, and contact information, should be kept. Set up approval processes for your quotes and contracts. For potential sales or service orders, provide quotations to your customers. With the most current sales tax tables, automatically calculate your Sales Taxes.
Description
One-stop platform for everything you need to start, grow and transform your business.
Cloud-based SaaS Solutions to manage complete business operations
Mobile App for Running Business on-the-Go on Android and iOs.
Integration with third-party systems for payment, inventory, and work order
API Access
Has API
No
API Access
Has API
Yes
Integrations
QuickBooks Online
Yes
QuickBooks Online Advanced
Yes
Authorize.Net
No
Beeline Routes
No
Docusign
Yes
Google Calendar
No
SAP Business One
Yes
Sage 500
Yes
Salesforce
Yes
ServiceBench
No
Integrations
QuickBooks Online
Yes
QuickBooks Online Advanced
Yes
Authorize.Net
Yes
Beeline Routes
Yes
Docusign
No
Google Calendar
Yes
SAP Business One
No
Sage 500
No
Salesforce
No
ServiceBench
Yes
Pricing Details
$75 per month
Free Trial
Yes
Free Version
No
Pricing Details
$49/mo for unlimited users
We have three packages and for all package you get unlimited users.
Free Trial
Yes
Free Version
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
Yes
iPad App
Yes
Android App
Yes
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
Yes
iPad App
Yes
Android App
Yes
Windows
Yes
Mac
Yes
Linux
Yes
Chromebook
No
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Customer Support
Business Hours
No
Live Rep (24/7)
Yes
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
Yes
Live Training (Online)
Yes
In Person
Yes
Types of Training
Training Docs
Yes
Webinars
Yes
Live Training (Online)
Yes
In Person
No
Vendor Details
Company Name
BiznusSoft
Founded
2013
Country
United States
Website
www.biznussoft.com/field-service
Vendor Details
Company Name
Service Works
Founded
2016
Country
United States
Website
www.service.works
Product Features
Field Service Management
Billing & Invoicing
Yes
Contact Database
Yes
Contract Management
Yes
Customer Database
Yes
Dispatch Management
Yes
Electronic Signature
Yes
Inventory Management
Yes
Mobile Access
Yes
Payment Collection in the Field
Yes
Quotes / Estimates
Yes
Routing
Yes
Scheduling
Yes
Service History Tracking
Yes
Time Clock
Yes
Work Order Management
Yes
Tradesman Job Management
Contract Management
No
Customer Database
No
Dispatch Management
No
For Builders
No
For Electricians
No
For Field Service Businesses
No
For HVAC
No
For Plumbers
No
For Roofers
No
Invoicing
No
Job Tracking
No
Payments
No
Quoting
No
Reporting
No
Scheduling
No
Time Tracking
No
Product Features
Cleaning Services
Billing & Invoicing
Yes
Client Management
Yes
Dispatch Management
Yes
Inventory Control
Yes
Job Management
Yes
Mobile Access
Yes
Payroll Management
Yes
Quotes / Estimates
Yes
Recurring Appointments
Yes
Routing
Yes
Scheduling
Yes
Service History Tracking
Yes
Work Order Management
Yes
Construction Estimating
Accounting Integration
Yes
Audit Trail
No
Bid Management
No
Billing & Invoicing
Yes
Building Product Database
No
Calculators
No
Change Orders
No
Contract Management
Yes
Cost Database
No
Customer Management
Yes
Customizable Templates
No
Electrical Estimating
No
HVAC Estimating
No
Historical Database
No
Job Costing
Yes
Plumbing Estimating
Yes
Price Data / Price Books
Yes
Project Management
Yes
Quote Management
Yes
Reporting/Analytics
Yes
Scheduling
Yes
Subcontractor Management
No
Takeoff
No
What-if Analysis
No
Field Service Management
Billing & Invoicing
Yes
Contact Database
Yes
Contract Management
Yes
Customer Database
Yes
Dispatch Management
Yes
Electronic Signature
Yes
Inventory Management
Yes
Mobile Access
Yes
Payment Collection in the Field
Yes
Quotes / Estimates
Yes
Routing
Yes
Scheduling
Yes
Service History Tracking
Yes
Time Clock
Yes
Work Order Management
Yes
GPS Tracking
Alerts/Notifications
Yes
Asset Tracking
Yes
Driver Management
Yes
Historical Reporting
Yes
Mobile Tracking
Yes
People Tracking
Yes
Real Time Tracking
Yes
Routing
Yes
Status Tracking
Yes
Territory Management
Yes
Vehicle Tracking
No
HVAC
Billing & Invoicing
Yes
Customer Database
Yes
Dispatch Management
Yes
Inventory Control
Yes
Job Management
Yes
Maintenance Scheduling
Yes
Mobile Access
Yes
Quotes / Estimates
Yes
Routing
Yes
Scheduling
Yes
Service History Tracking
Yes
Technician Management
Yes
Work Order Management
Yes
Janitorial
Bid Management
No
Billing & Invoicing
Yes
Client Management
Yes
Employee Scheduling
Yes
Inventory Management
Yes
Mobile Access
Yes
Payroll Management
Yes
Quality Control
Yes
Surveys & Feedback
Yes
Time Tracking
Yes
Work Order Management
Yes
Landscape Management
Billing & Invoicing
Yes
Contract Management
Yes
Customer Database
Yes
Dispatch Management
Yes
Groundskeeping
No
Inventory Control
Yes
Irrigation Tracking
No
Job Management
Yes
Landscape Design
No
Mobile Access
Yes
Payroll Management
No
Plant Database
No
Quotes / Estimates
Yes
Routing
Yes
Scheduling & Appointments
Yes
Work Order Management
Yes
Lawn Care
Billing & Invoicing
Yes
Contract Management
Yes
Customer Management
Yes
Employee Management
Yes
Equipment Management
Yes
Mobile Access
Yes
Quotes / Estimates
Yes
Routing
Yes
Scheduling
Yes
Service Dispatch
Yes
Pest Control
Billing & Invoicing
Yes
Customer Service History
Yes
Dispatch Management
Yes
Fleet Management
Yes
Inventory Control
Yes
Mobile Access
Yes
Pest Activity Tracking
Yes
Pesticide Usage Tracking
Yes
Property Layouts
Yes
Quotes / Estimates
Yes
Scheduling
Yes
Plumbing
Billing & Invoicing
Yes
Customer Database
Yes
Dispatch Management
Yes
Inventory Control
Yes
Job Management
Yes
Mobile Access
Yes
Quotes / Estimates
Yes
Routing
Yes
Scheduling
Yes
Service History Tracking
Yes
Technician Management
Yes
Work Order Management
Yes
Security System Installer
Billing & Invoicing
Yes
Customer Management
Yes
Document Imaging
No
Inventory Management
Yes
Job Costing
Yes
Lead Management
No
Quotes / Estimates
Yes
Scheduling
Yes
Work Order Management
Yes
Tradesman Job Management
Contract Management
Yes
Customer Database
Yes
Dispatch Management
Yes
For Builders
Yes
For Electricians
Yes
For Field Service Businesses
Yes
For HVAC
Yes
For Plumbers
Yes
For Roofers
Yes
Invoicing
Yes
Job Tracking
Yes
Payments
Yes
Quoting
Yes
Reporting
Yes
Scheduling
Yes
Time Tracking
Yes
