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Average Ratings 0 Ratings

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ease
features
design
support

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Description

Our Business Intelligence (BI) leverages Customer Satisfaction Surveys (CSAT) to identify Promoters, Passives, and Detractors. Our solution is continually iterated to collect real-time customer feedback, boost SEO, and keep our users’ Net Promotor Scores (NPS) accurate…all to accomplish our mission to empower our community to share the wealth of their reputations with the world. 27% of people in a recent study have a bad customer experience that impacts their day. As a result, we have altered the way we sell. Therefore, aligning your organization around creating a better customer experience is paramount to establishing your organization as an industry leader. In addition, we believe that customer experience is central to brand confidence. Our CSAT surveys/review conversion BI help today's customers become brand promoters, thereby convincing more prospects to come your way. In addition to spreading the good news of overall achievement in customer experience, regular CSAT and NPS evaluation enable companies to predict customer retention and service/product quality.

Description

Online customer satisfaction survey software, including CSAT (Net Promoter Score®, (NPS), & Customer Effort score™, (CES 2.0). Nicereply assists hundreds of teams from companies such as Microsoft, Hubspot, Hubspot, and Buffer in measuring and improving their customer service. - Measure Customer Satisfaction, Net Promoter Score (NPS), and Customer Effort Scores (CES) per agent or team, or company-wide - Increase your survey response rate by 200% - View your CRM data and set triggers based there - Get 3x the feedback you get without having to send more emails You can customize both the look and the content of your surveys - Create reports, track KPIs, set goals and create them.

API Access

Has API

API Access

Has API

Screenshots View All

Screenshots View All

Integrations

Salesforce
Autotask PSA
Bitium
Bold BI
BrightGauge
Desktop.com
Easyflow
Gmail
Google Business Profile
LiveAgent
Mojo Helpdesk
Pandium
ProjectManager
QuickBooks Online
QuickBooks Online Advanced
Quickwork
Shopify
Stackreaction
Trelica
Zendesk

Integrations

Salesforce
Autotask PSA
Bitium
Bold BI
BrightGauge
Desktop.com
Easyflow
Gmail
Google Business Profile
LiveAgent
Mojo Helpdesk
Pandium
ProjectManager
QuickBooks Online
QuickBooks Online Advanced
Quickwork
Shopify
Stackreaction
Trelica
Zendesk

Pricing Details

$0 per month
Free Trial
Free Version

Pricing Details

$39.00/month
Free Trial
Free Version

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Vendor Details

Company Name

BizRatings.com

Founded

2012

Country

United States

Website

www.bizratings.com

Vendor Details

Company Name

Nicereply

Founded

2011

Country

Slovakia

Website

nicereply.com

Product Features

Review Management

Campaign Management
Dashboard
Negative Feedback Management
Response Management
Review Monitoring
Review Notification
Review Request
Sentiment Analysis
Social Sharing
White Label

Product Features

Customer Feedback

Alerts / Notifications
Behavior Analytics
Bug Reports
Community Feedback Tools
Live Chat
Negative Feedback Management
Net Promoter Score (NPS)
Screenshot / Screen Capture
Surveys
User Testing Tools
Video Feedback
Visual Feedback Tools
Voice of the Customer (VoC)
Website Feedback

Customer Satisfaction

360 Degree Feedback
Analytics
Call Reporting
Complaint Monitoring
Feedback Collection
Survey Management

NPS

Alternatives

Alternatives

Simplesat Reviews

Simplesat

Pronto Holdings
BizRatings Reviews

BizRatings

BizRatings.com