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Average Ratings 0 Ratings
Description
Our Business Intelligence (BI) leverages Customer Satisfaction Surveys (CSAT) to identify Promoters, Passives, and Detractors. Our solution is continually iterated to collect real-time customer feedback, boost SEO, and keep our users’ Net Promotor Scores (NPS) accurate…all to accomplish our mission to empower our community to share the wealth of their reputations with the world.
27% of people in a recent study have a bad customer experience that impacts their day. As a result, we have altered the way we sell. Therefore, aligning your organization around creating a better customer experience is paramount to establishing your organization as an industry leader. In addition, we believe that customer experience is central to brand confidence. Our CSAT surveys/review conversion BI help today's customers become brand promoters, thereby convincing more prospects to come your way. In addition to spreading the good news of overall achievement in customer experience, regular CSAT and NPS evaluation enable companies to predict customer retention and service/product quality.
Description
EmpowerReviews is an innovative platform for reputation management that enables business owners to take charge of their online presence and enhance their reputation proactively. Our advanced technology simplifies the process for small business owners, allowing them to easily solicit and oversee positive reviews, manage negative feedback, and cultivate their brand’s image on the web. We streamline the process, enabling you to dedicate more time to running your business! By maximizing efficiency, we eliminate the hours traditionally spent on generating positive reviews. Customers receive a straightforward form to share their feedback effortlessly. All customer feedback and online reviews are compiled in a centralized dashboard that showcases rating scores and reviews. Positive reviewers are seamlessly directed to key social and directory platforms such as Google and Facebook. Additionally, our system sends email notifications to keep you updated in real-time whenever feedback is submitted. While negative reviews are captured for internal evaluation, they remain unpublished to protect your brand’s reputation. Overall, EmpowerReviews is designed to support you in building a strong and favorable online presence.
API Access
Has API
API Access
Has API
Integrations
Autotask PSA
BrightGauge
ConnectWise PSA
Google Business Profile
QuickBooks Online
QuickBooks Online Advanced
Salesforce
Xero
Integrations
Autotask PSA
BrightGauge
ConnectWise PSA
Google Business Profile
QuickBooks Online
QuickBooks Online Advanced
Salesforce
Xero
Pricing Details
$0 per month
Free Trial
Free Version
Pricing Details
No price information available.
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
BizRatings.com
Founded
2012
Country
United States
Website
www.bizratings.com
Vendor Details
Company Name
Empower Reviews
Founded
2015
Country
United States
Website
www.empowerreviews.com
Product Features
Review Management
Campaign Management
Dashboard
Negative Feedback Management
Response Management
Review Monitoring
Review Notification
Review Request
Sentiment Analysis
Social Sharing
White Label
Product Features
Reputation Management
Campaign Management
Gamification
Response Management
Review Generation
Review Monitoring
Sentiment Analysis
Social Media Metrics
Social Media Monitoring
White Label
Review Management
Campaign Management
Dashboard
Negative Feedback Management
Response Management
Review Monitoring
Review Notification
Review Request
Sentiment Analysis
Social Sharing
White Label