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Average Ratings 0 Ratings

Total
ease
features
design
support

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Write a Review

Description

BizPlus online CRM offers remarkable flexibility, enabling employees to access the platform from any location with an Internet connection and on a variety of devices. A major advantage of the BizPlus CRM is its ability to seamlessly integrate with other web-based tools, which enhances workflow efficiency and productivity. It fosters stronger relationships with both customers and staff members, thus improving overall communication. The online version of BizPlus CRM significantly lowers the costs associated with traditional CRM systems. Additionally, it eliminates the need for manual software updates, as the platform is continually enhanced and updated to meet evolving business needs. With everything hosted in the cloud, BizPlus CRM ensures that users can access vital information and tools while on the move, providing unparalleled convenience. This flexibility makes it an ideal solution for businesses looking to optimize their operations.

Description

Businesses understand that enhancing the customer experience is essential for establishing brand success and fostering customer loyalty. However, effectively overseeing this experience has grown increasingly intricate. With an abundance of survey data and customer information, alongside the necessary technical integrations and organizational processes, companies require a robust software solution at the core of their operations. Our clients depend on the eTouchPoint platform to deliver valuable insights that facilitate the monitoring and refinement of the customer experience. By integrating dashboard and employee-specific reporting, text analytics, and closed-loop alerting features with an industry-leading data collection platform, eTouchPoint equips CX professionals with a holistic toolkit for engaging customers, empowering employees, and navigating the multifaceted CX landscape. Additionally, we provide unlimited support for a variety of multi-channel survey efforts, encompassing call centers, field services, retail, B2B, employee interactions, and online platforms. This comprehensive approach ensures that businesses can effectively address the ever-evolving demands of their customers.

API Access

Has API No 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

No details available.

Integrations

No details available.

Pricing Details

$9.94 per user per month
Free Trial No 
Free Version No 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Types of Training

Training Docs No 
Webinars No 
Live Training (Online) No 
In Person No 

Types of Training

Training Docs No 
Webinars No 
Live Training (Online) No 
In Person No 

Vendor Details

Company Name

Landmark Techedge

Country

India

Website

bizpluscrm.com

Vendor Details

Company Name

eTouchPoint

Founded

1999

Country

United States

Website

www.etouchpoint.com

Product Features

CRM

Calendar/Reminder System No 
Call Logging No 
Document Storage No 
Email Marketing No 
Internal Chat Integration Yes 
Lead Scoring No 
Marketing Automation Integration No 
Mobile Access No 
Quotes / Proposals No 
Segmentation Yes 
Social Media Integration No 
Task Management No 
Territory Management No 

Product Features

Customer Satisfaction

360 Degree Feedback No 
Analytics No 
Call Reporting No 
Complaint Monitoring No 
Feedback Collection No 
Survey Management No 

Customer Service

Alerts / Escalation Yes 
Appointment Management No 
Call Center Management No 
Email Management No 
Knowledge Base No 
Live Chat No 
Performance Metrics No 
Queue Management No 
Self Service Portal No 
Social Media Integration No 
Surveys & Feedback No 
Virtual Assistant No 
Workflow Management No 

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