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support

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Description

Facilitating data-driven decision-making leads to improved outcomes across various levels of an organization. Infor's industry analytics provide essential and insightful information tailored for everyone, from executives in the boardroom to personnel on the shop floor. With Infor Birst®, business intelligence and analytics are made accessible through pre-configured industry-specific and role-specific content, ensuring that users can easily find the metrics they need. Enhance your decision-making processes with Birst, which is supported by Infor's innovative data architecture designed for the modern cloud. This adaptable and business-focused data management strategy empowers any user to pursue their analyses in diverse directions, while offering security and scalability to meet evolving business demands; moreover, AI-driven automation streamlines numerous manual operations. Birst's Networked BI represents a novel methodology for providing data-as-a-service (DaaS), operating on the principle that reliable and well-governed data can align with speed and user-friendliness. Utilizing distinctive and patented features, Birst stands out as a leader in the industry. Ultimately, this creates a comprehensive ecosystem where every user can harness the full potential of their data effortlessly.

Description

Infor CRM transcends the role of a mere database; it offers a comprehensive perspective on all customer interactions. This software for Customer Relationship Management (CRM) delivers insights into every point of contact with customers throughout an organization’s various divisions, including sales, marketing, customer service, and support. By utilizing detailed customer profiles and tools designed to enhance sales productivity, users can pinpoint opportunities that boost the effectiveness of each engagement while optimizing sales processes. With its suite of analytics, sales management features, and proactive notifications, businesses can facilitate precise forecasting, make informed decisions, and manage teams and territories more efficiently. As a cloud-based solution, Infor CRM encompasses sales, customer service, marketing analytics, and reporting, seamlessly integrating with Infor ERP solutions, Birst® Networked BI, and other components of Infor’s Customer Experience Suite. By managing the entire customer lifecycle within a single platform, organizations can leverage future sales opportunities while ensuring outstanding customer experiences. Ultimately, Infor CRM serves as a vital tool for driving business growth and enhancing customer satisfaction.

API Access

Has API No 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

ADP StandOut No 
ADP Total Absence Management No 
Apex-Pro Systems No 
B2B Portal No 
Canary Digital Tipping No 
ChangeEngine No 
DDS No 
DigitalGuest No 
Infor LX No 
InterForm No 
OneStock No 
OpenKey No 
R Systems No 
Selectron Relay No 
SkyStem ART No 
SyteLine ERP (CloudSuite Industrial) Yes 
TCS MasterCraft DevPlus No 
Vergo No 
eRep No 
extrakt.AI No 

Integrations

ADP StandOut Yes 
ADP Total Absence Management Yes 
Apex-Pro Systems Yes 
B2B Portal Yes 
Canary Digital Tipping Yes 
ChangeEngine Yes 
DDS Yes 
DigitalGuest Yes 
Infor LX Yes 
InterForm Yes 
OneStock Yes 
OpenKey Yes 
R Systems Yes 
Selectron Relay Yes 
SkyStem ART Yes 
SyteLine ERP (CloudSuite Industrial) No 
TCS MasterCraft DevPlus Yes 
Vergo Yes 
eRep Yes 
extrakt.AI Yes 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App Yes 
iPad App Yes 
Android App Yes 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) Yes 
Online Support Yes 

Customer Support

Business Hours Yes 
Live Rep (24/7) Yes 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) Yes 
In Person No 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) Yes 
In Person No 

Vendor Details

Company Name

Infor

Founded

2002

Country

United States

Website

www.infor.com/solutions/advanced-analytics/business-intelligence/birst

Vendor Details

Company Name

Infor

Founded

2002

Country

United States

Website

www.infor.com/products/customer-experience-suite/crm

Product Features

Business Intelligence

Ad Hoc Reports Yes 
Benchmarking Yes 
Budgeting & Forecasting Yes 
Dashboard Yes 
Data Analysis Yes 
Key Performance Indicators Yes 
Natural Language Generation (NLG) No 
Performance Metrics Yes 
Predictive Analytics Yes 
Profitability Analysis No 
Strategic Planning No 
Trend / Problem Indicators Yes 
Visual Analytics Yes 

Embedded Analytics

Ad hoc Query No 
Application Development No 
Benchmarking No 
Dashboard No 
Interactive Reports No 
Mobile Reporting No 
Multi-User Collaboration No 
Self Service Analytics No 
Streaming Analytics No 
Visual Workflow Management No 

Reporting

Customizable Dashboard Yes 
Data Source Connectors Yes 
Drag & Drop Yes 
Drill Down Yes 
Email Reports No 
Financial Reports Yes 
Forecasting Yes 
Marketing Reports Yes 
OLAP Yes 
Report Export Yes 
Sales Reports Yes 
Scheduled / Automated Reports Yes 

Product Features

CRM

Calendar/Reminder System Yes 
Call Logging Yes 
Document Storage Yes 
Email Marketing Yes 
Internal Chat Integration Yes 
Lead Scoring No 
Marketing Automation Integration Yes 
Mobile Access Yes 
Quotes / Proposals No 
Segmentation Yes 
Social Media Integration Yes 
Task Management Yes 
Territory Management Yes 

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