Average Ratings 0 Ratings
Average Ratings 0 Ratings
Description
Facilitating data-driven decision-making leads to improved outcomes across various levels of an organization. Infor's industry analytics provide essential and insightful information tailored for everyone, from executives in the boardroom to personnel on the shop floor. With Infor Birst®, business intelligence and analytics are made accessible through pre-configured industry-specific and role-specific content, ensuring that users can easily find the metrics they need. Enhance your decision-making processes with Birst, which is supported by Infor's innovative data architecture designed for the modern cloud. This adaptable and business-focused data management strategy empowers any user to pursue their analyses in diverse directions, while offering security and scalability to meet evolving business demands; moreover, AI-driven automation streamlines numerous manual operations. Birst's Networked BI represents a novel methodology for providing data-as-a-service (DaaS), operating on the principle that reliable and well-governed data can align with speed and user-friendliness. Utilizing distinctive and patented features, Birst stands out as a leader in the industry. Ultimately, this creates a comprehensive ecosystem where every user can harness the full potential of their data effortlessly.
Description
Infor CRM transcends the role of a mere database; it offers a comprehensive perspective on all customer interactions. This software for Customer Relationship Management (CRM) delivers insights into every point of contact with customers throughout an organization’s various divisions, including sales, marketing, customer service, and support. By utilizing detailed customer profiles and tools designed to enhance sales productivity, users can pinpoint opportunities that boost the effectiveness of each engagement while optimizing sales processes. With its suite of analytics, sales management features, and proactive notifications, businesses can facilitate precise forecasting, make informed decisions, and manage teams and territories more efficiently. As a cloud-based solution, Infor CRM encompasses sales, customer service, marketing analytics, and reporting, seamlessly integrating with Infor ERP solutions, Birst® Networked BI, and other components of Infor’s Customer Experience Suite. By managing the entire customer lifecycle within a single platform, organizations can leverage future sales opportunities while ensuring outstanding customer experiences. Ultimately, Infor CRM serves as a vital tool for driving business growth and enhancing customer satisfaction.
API Access
Has API
No
API Access
Has API
No
Integrations
ADP StandOut
No
ADP Total Absence Management
No
Apex-Pro Systems
No
B2B Portal
No
Canary Digital Tipping
No
ChangeEngine
No
DDS
No
DigitalGuest
No
Infor LX
No
InterForm
No
Integrations
ADP StandOut
Yes
ADP Total Absence Management
Yes
Apex-Pro Systems
Yes
B2B Portal
Yes
Canary Digital Tipping
Yes
ChangeEngine
Yes
DDS
Yes
DigitalGuest
Yes
Infor LX
Yes
InterForm
Yes
Pricing Details
No price information available.
Free Trial
No
Free Version
No
Pricing Details
No price information available.
Free Trial
No
Free Version
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
Yes
iPad App
Yes
Android App
Yes
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
Yes
Live Rep (24/7)
Yes
Online Support
Yes
Customer Support
Business Hours
Yes
Live Rep (24/7)
Yes
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
Yes
Live Training (Online)
Yes
In Person
No
Types of Training
Training Docs
Yes
Webinars
Yes
Live Training (Online)
Yes
In Person
No
Vendor Details
Company Name
Infor
Founded
2002
Country
United States
Website
www.infor.com/solutions/advanced-analytics/business-intelligence/birst
Vendor Details
Company Name
Infor
Founded
2002
Country
United States
Website
www.infor.com/products/customer-experience-suite/crm
Product Features
Business Intelligence
Ad Hoc Reports
Yes
Benchmarking
Yes
Budgeting & Forecasting
Yes
Dashboard
Yes
Data Analysis
Yes
Key Performance Indicators
Yes
Natural Language Generation (NLG)
No
Performance Metrics
Yes
Predictive Analytics
Yes
Profitability Analysis
No
Strategic Planning
No
Trend / Problem Indicators
Yes
Visual Analytics
Yes
Embedded Analytics
Ad hoc Query
No
Application Development
No
Benchmarking
No
Dashboard
No
Interactive Reports
No
Mobile Reporting
No
Multi-User Collaboration
No
Self Service Analytics
No
Streaming Analytics
No
Visual Workflow Management
No
Reporting
Customizable Dashboard
Yes
Data Source Connectors
Yes
Drag & Drop
Yes
Drill Down
Yes
Email Reports
No
Financial Reports
Yes
Forecasting
Yes
Marketing Reports
Yes
OLAP
Yes
Report Export
Yes
Sales Reports
Yes
Scheduled / Automated Reports
Yes
Product Features
CRM
Calendar/Reminder System
Yes
Call Logging
Yes
Document Storage
Yes
Email Marketing
Yes
Internal Chat Integration
Yes
Lead Scoring
No
Marketing Automation Integration
Yes
Mobile Access
Yes
Quotes / Proposals
No
Segmentation
Yes
Social Media Integration
Yes
Task Management
Yes
Territory Management
Yes