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Average Ratings 5,192 Ratings

Total
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features
design
support

Average Ratings 9 Ratings

Total
ease
features
design
support

Description

Please also update our description as follows: Birdeye is the top-rated reputation, social media, and customer experience platform for local brands and multi-location businesses. Over 150,000 businesses leverage Birdeye’s AI-powered platform to get found online, improve online reputation, streamline social publishing, connect through digital channels, and deliver a wowing customer experience.

Description

kama.ai is a Responsible AI Agent platform that gives you an accurate, accountable, and safe AI for your organization. It is used for training, quick source of truth for compliance issues, internal support, customer service, and for specialized communities needs. Unlike generic GenAI tools that create answers probabilistically, kama.ai combines deterministic Knowledge Graph AI with governed Generative AI and Trusted Collections. Trusted Collections is a RAG technology that minimizes generative side hallucinations, while providing a core source for accurate, brand-safe, and a correct information source for AI answers. It lets organizations control what their AI Agents know, where answers come from, and how information is delivered to employees, customers, learners, members, or community users. kama.ai’s platform is designed for situations where answers must be accurate, traceable, brand-safe, and aligned with approved source material. Human experts and Knowledge Managers can curate content, review AI-generated drafts, manage knowledge domains, and improve responses over time. This supports a governed-in-advance approach to AI, rather than relying on after-the-fact correction. kama.ai is especially well suited for knowledge-heavy organizations, training programs, compliance environments, Indigenous and community-focused initiatives, HR support, education, research, and other use cases where trusted information matters. This platform focused on Responsible AI use and delivery, results in safer AI adoption, better knowledge access, reduced repetitive workload, and more consistent support for the people who rely on your organization’s expertise. Think kama.ai for trusted AI, governed knowledge, and answers your organization is willing to stand behind.

API Access

Has API No 

API Access

Has API Yes 

Screenshots View All

Screenshots View All

Integrations

Amazon Web Services (AWS) No 
Claude No 
Clio Yes 
DaySmart Appointments Yes 
DrChrono Yes 
Google Business Messages Yes 
Microsoft Copilot No 
Mindbody Yes 
Nextech Yes 
Onfleet Yes 
PayPal Yes 
Roghnu Yes 
STORIS Yes 
Salesforce Yes 
Shopify Yes 
Stackreaction Yes 
SurveyMonkey Yes 
TapClicks Yes 
WinOMS Yes 
Zenreach Yes 

Integrations

Amazon Web Services (AWS) Yes 
Claude Yes 
Clio No 
DaySmart Appointments No 
DrChrono No 
Google Business Messages No 
Microsoft Copilot Yes 
Mindbody No 
Nextech No 
Onfleet No 
PayPal No 
Roghnu No 
STORIS No 
Salesforce No 
Shopify No 
Stackreaction No 
SurveyMonkey No 
TapClicks No 
WinOMS No 
Zenreach No 

Pricing Details

$250/month
Free Trial Yes 
Free Version No 

Pricing Details

$399 per month (plus setup)
Price is for one Virtual Agent (VA). A kama DEI VA can address 10,000 Q&A in a month. This is around the same volume that a human agent can address in a 8h x 5day shift pattern, in a month. An additional VA benefit, is that this volume can be spread over a 24x7 monthly period as required. This does not occur with a human agent where 4 agents are required to cover a 24x7 monthly period.
Free Trial No 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App Yes 
iPad App Yes 
Android App No 
Windows Yes 
Mac Yes 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises Yes 
iPhone App No 
iPad App No 
Android App Yes 
Windows No 
Mac No 
Linux Yes 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours Yes 
Live Rep (24/7) Yes 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) Yes 
In Person Yes 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) Yes 
In Person Yes 

Vendor Details

Company Name

Birdeye

Founded

2012

Country

United States

Website

birdeye.com

Vendor Details

Company Name

kama.ai

Founded

2014

Country

Canada

Website

kama.ai/

Product Features

Brand Protection

Case Management Yes 
Domain Monitoring No 
Investigation Management No 
Marketplace Monitoring Yes 
Mobile App Monitoring No 
Paid Search Monitoring No 
Prioritization Yes 
Social Media Monitoring Yes 

Competitive Intelligence

Alerts/Notifications Yes 
Benchmarking Yes 
Competing Product Analysis Yes 
Keyword Tracking Yes 
Social Media Monitoring Yes 
Trend Analysis Yes 
Website Monitoring Yes 

Conversational Marketing

Appointment Scheduling Yes 
Audience Segmentation No 
Chatbot Yes 
Email Automation No 
Group Messaging No 
Human Handover No 
Lead Distribution No 
Lead Qualification No 
Mobile Messaging Yes 
Multi-Channel Communication Yes 
Product Recommendations No 
Video Chat No 

Customer Communications Management

Batch Communications Yes 
Chat / Messaging Yes 
Content Management Yes 
Email Distribution Yes 
Interactive Content No 
Multi-Channel Communications No 
On-Demand Communications No 
Personalization Yes 
Print Management No 
Template Management No 
Video Content No 

Customer Engagement

Analytics Yes 
Churn Management No 
Communication Management Yes 
Community Management No 
Content Syndication Yes 
Feedback Collection Yes 
Gamification No 
Live Chat Yes 
Video Content No 

Customer Experience

Action Management No 
Analytics Yes 
Customer Segmentation Yes 
Dashboard Yes 
Feedback Management Yes 
Knowledge Management Yes 
Multi-Channel Collection Yes 
Sentiment Analysis Yes 
Survey Management Yes 
Text Analysis Yes 
Trend Analysis Yes 

Customer Satisfaction

360 Degree Feedback No 
Analytics Yes 
Call Reporting No 
Complaint Monitoring Yes 
Feedback Collection Yes 
Survey Management Yes 

Live Chat

Canned Responses Yes 
Customizable Branding Yes 
Geo Targeting No 
Offline Form No 
Proactive Chat Yes 
Screen Sharing No 
Third Party Integration No 
Transfers / Routing No 
Website Visitor Tracking Yes 

Local Marketing

Advertising Management No 
CRM No 
Email Marketing No 
Feedback Management Yes 
Live Chat Yes 
NAP Management (Name/Address/Phone) No 
Online Listings Management Yes 
PR Management No 
Reporting / Analytics No 
Review Management Yes 
SEO Management No 
Social Media Management No 
Store Locator No 
Website Management No 

Payment Processing

ACH Check Transactions Yes 
Bitcoin Compatible No 
Debit Card Support Yes 
Gift Card Management No 
Mobile Payments Yes 
Online Payments Yes 
POS Transactions Yes 
Receipt Printing No 
Recurring Billing No 
Signature Capture No 

Referral

Affiliate Marketing No 
Campaign Management Yes 
Contact Management Yes 
Employee Referral Management No 
Feedback Management Yes 
Lead Engagement No 
Loyalty Program Yes 
Referral Tracking Yes 
Rewards Management Yes 

Reputation Management

Campaign Management Yes 
Gamification No 
Response Management Yes 
Review Generation Yes 
Review Monitoring Yes 
Sentiment Analysis Yes 
Social Media Metrics Yes 
Social Media Monitoring Yes 
White Label No 

Review Management

Campaign Management Yes 
Dashboard Yes 
Negative Feedback Management Yes 
Response Management Yes 
Review Monitoring Yes 
Review Notification Yes 
Review Request Yes 
Sentiment Analysis Yes 
Social Sharing Yes 
White Label No 

SEO

A/B Testing No 
Artificial Intelligence (AI) No 
Auditing No 
Competitor Analysis Yes 
Content Management No 
Dashboard Yes 
Google Analytics Integration No 
Keyword Research Tools No 
Keyword Tracking Yes 
Link Management No 
Localization No 
Mobile Search Tracking No 
Rank Tracking Yes 
Revenue Management No 
User Management No 

SMS Marketing

2-Way Messaging No 
Artificial Intelligence No 
Contact Management Yes 
MMS Yes 
Mass Texting Yes 
Message Personalization Yes 
Mobile Coupons No 
Mobile Keywords No 
Polls / Voting No 
Reporting/Analytics Yes 
Scheduled Messaging Yes 
Shortcodes No 
Text-to-Win No 

Social Media Monitoring

Audience Segmentation No 
Competitive Analysis Yes 
Configurable Alerts Yes 
Customer Engagement Yes 
Dashboard Yes 
Impact Scoring No 
Influencer Tracking No 
Reputation Management Yes 
Sentiment Analysis Yes 
Trend Tracking Yes 

Survey

Custom Survey URLs Yes 
Data Analysis Tools Yes 
Email Marketing Yes 
Mobile Survey Yes 
Offline Response Collection No 
Paper Survey No 
Question Branching Yes 
Question Library Yes 
Site Intercept Survey No 
Skip Logic Yes 
Supports Audio / Images / Video Yes 

Product Features

AI Chatbots

Kama.ai specializes in deploying sophisticated AI chatbots that deliver dependable conversational solutions. Unlike traditional LLM chatbots, our intelligent agents perform consistently across both customer service and internal processes. Built on a deterministic AI and Knowledge Graph framework, each chatbot response is aligned with your specific business guidelines, policies, and brand identity. Our managed AI effectively navigates edge cases, ensuring safe handling or seamless escalation to human representatives when necessary. Enhance your conversational automation in areas such as support, sales, HR, and operations with AI agents that your organization can oversee and rely on. Our solution is particularly well-suited for mid-sized manufacturers, municipalities, higher education institutions, and professional service providers seeking accuracy and accountability in their chatbot interactions, steering clear of uncertainty.

AI Tools

kama.ai's AI Tools enhance your team's capabilities by complementing human skills rather than substituting them. Our deterministic AI agents work within a Human-in-the-Loop framework, allowing employees to maintain control while streamlining repetitive tasks such as analysis, research, and decision-making support. Leveraging Knowledge Graph AI principles and governed generative AI, our solutions ensure precision without the risk of inaccuracies. This empowers your workforce to concentrate on delivering high-value insights and strategic solutions instead of getting bogged down by routine duties. Specifically designed for mid-market manufacturers, local governments, educational institutions, and professional services, our tools enhance productivity while safeguarding valuable institutional knowledge and maintaining employee autonomy.

Chatbot

Kama.ai offers advanced chatbots that integrate deterministic AI agents with controlled generative AI technologies and intelligent automation as needed. These chatbots incorporate Human-in-the-Loop methodologies to ensure that conversational interactions are precise and continually enhanced. Built on a robust Knowledge Graph AI framework, kama.ai guarantees that all responses are based on verified information, while managed AI addresses complex subtleties in communication. Your organization maintains oversight by refining the chatbot's performance through feedback mechanisms that enhance accuracy over time. Unlike probabilistic LLM AI, which can sometimes produce inaccurate content, kama's agents evolve by incorporating human insights. This solution is particularly well-suited for mid-market manufacturers, municipal entities, educational institutions, and professional service providers seeking chatbots that improve with usage while valuing employee expertise and institutional knowledge.

Call to Action Yes 
Context and Coherence Yes 
Human Takeover Yes 
Inline Media / Videos Yes 
Machine Learning No 
Natural Language Processing Yes 
Payment Integration No 
Prediction Yes 
Ready-made Templates Yes 
Reporting / Analytics Yes 
Sentiment Analysis Yes 
Social Media Integration Yes 

Conversational AI

Kama.ai's Conversational AI solution offers seamless and reliable conversations, leveraging a blend of deterministic knowledge graph AI and regulated generative AI technologies. In contrast to LLM-only AI systems that can produce inaccurate information, our hybrid architecture emphasizes the importance of your validated knowledge base. AI is activated in a safe manner, ensuring it remains within predetermined boundaries. This approach guarantees reliable and responsible interactions that safeguard your brand and compliance requirements. Perfect for customer support, internal assistance, and operations that demand dependable responses, kama.ai caters to organizations seeking trustworthy conversational agents that both clients and employees can rely on.

Code-free Development Yes 
Contextual Guidance Yes 
For Developers Yes 
Intent Recognition Yes 
Multi-Languages Yes 
Omni-Channel Yes 
On-Screen Chats Yes 
Pre-configured Bot Yes 
Reusable Components Yes 
Sentiment Analysis Yes 
Speech Recognition No 
Speech Synthesis No 
Virtual Assistant Yes 

Conversational Marketing

kama.ai's Conversational Marketing platform is designed to connect with prospective and existing customers through precise, brand-consistent conversations that lead to genuine conversions. By integrating a hybrid Knowledge Graph AI with regulated generative AI, we guarantee that each interaction aligns with your messaging, meets compliance standards, and supports your sales strategy. This approach mitigates the hallucination issues commonly found in systems reliant solely on large language models. Represent your brand with authenticity and accuracy, ensuring that identical questions yield consistent answers—whether asked 60, 100, or even 1000 times. Streamline lead qualification, foster engaging dialogues, and enhance customer interactions while upholding brand integrity and accountability. Tailored for mid-market B2B and professional services organizations eager to scale personalized outreach without compromising message control or adhering to regulatory standards.

Appointment Scheduling No 
Audience Segmentation No 
Chatbot No 
Email Automation No 
Group Messaging No 
Human Handover No 
Lead Distribution No 
Lead Qualification No 
Mobile Messaging No 
Multi-Channel Communication No 
Product Recommendations No 
Video Chat No 

Conversational Support

Kama.ai's Conversational Support platform accelerates the resolution of customer and employee inquiries by directing them to validated solutions first. Utilizing a hybrid Knowledge Graph framework, our deterministic AI technology removes the uncertainty often associated with LLM-exclusive AI systems. This approach leads to reduced support costs and enhanced customer satisfaction ratings. The platform effectively deflects routine inquiries, intelligently escalates more complicated cases with seamless human intervention, and equips your team with reliable and consistent responses. Ideal for mid-sized businesses, manufacturers, government entities, and professional service providers seeking to minimize support expenses while maintaining high standards of resolution quality and accountability.

Natural Language Processing

kama.ai's natural language processing engine drives this Deterministic AI, providing a language comprehension framework that mitigates the hallucinations commonly found in traditional large language model (LLM) AI systems. By utilizing a combination of Knowledge Graph AI and supervised Generative AI (allowing clients to select their preferred LLM models), the kama.ai platform begins by vectorizing essential knowledge from your organization, subsequently deploying NLP only when it is secure and appropriately defined. This methodology guarantees that every output is precise, justifiable, and defensible, making it ideal for industries subject to regulation, as well as professional services, manufacturing, and mid-market enterprises where inaccurate information can pose significant risks. Achieve consistent and trustworthy language understanding without compromising your brand's integrity.

Co-Reference Resolution Yes 
In-Database Text Analytics No 
Named Entity Recognition Yes 
Natural Language Generation (NLG) Yes 
Open Source Integrations No 
Parsing Yes 
Part-of-Speech Tagging No 
Sentence Segmentation Yes 
Stemming/Lemmatization No 
Tokenization No 

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