Compare Birdeye vs. Qualtrics XM Platform in 2026

Qualtrics XM Platform

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Average Ratings 5,192 Ratings

Total

ease

features

design

support

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Average Ratings 7 Ratings

Total

ease

features

design

support

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Description

Please also update our description as follows: Birdeye is the top-rated reputation, social media, and customer experience platform for local brands and multi-location businesses. Over 150,000 businesses leverage Birdeye’s AI-powered platform to get found online, improve online reputation, streamline social publishing, connect through digital channels, and deliver a wowing customer experience.

Description

The Qualtrics XM Platform™ is a system that allows teams, departments and entire organizations, to manage four core business experiences: customer, product, employee, and brand, on one platform. Qualtrics is used by over 10,000 companies worldwide, including 75 percent of Fortune 100 and 99 out of the top 100 U.S. Business Schools, to build products people love, to create loyal customers, to develop a phenomenal culture for employees, and to build iconic brands. Listen to your customers' voice, improve the experience gap and increase loyalty and sales. With Qualtrics' Customer XM you get the latest listening engine technologies, business intelligence with predicative analytics, and all of the actionable capabilities to close the gap in a timely manner. This will allow you to gain a holistic view of your customers and take actions that have a significant impact.

API Access

Has API No

API Access

Has API No

Screenshots View All

Screenshots View All

Integrations

Salesforce Yes

Wufoo Yes

Zapier Yes

Adobe Analytics No

CleverX No

Contentsquare No

Curve Hero Yes

Datagame No

DentiMax Yes

MOGO Cloud Dental Software Yes

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Explore All 83 Integrations

Integrations

Salesforce Yes

Wufoo Yes

Zapier Yes

Adobe Analytics Yes

CleverX Yes

Contentsquare Yes

Curve Hero No

Datagame Yes

DentiMax No

MOGO Cloud Dental Software No

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Explore All 61 Integrations

Pricing Details

$250/month

Free Trial Yes

Free Version No

Pricing Details

No price information available.

Free Trial Yes

Free Version No

Deployment

Web-Based Yes

On-Premises No

iPhone App Yes

iPad App Yes

Android App No

Windows Yes

Mac Yes

Linux No

Chromebook No

Deployment

Web-Based Yes

On-Premises No

iPhone App No

iPad App No

Android App No

Windows No

Mac No

Linux No

Chromebook No

Customer Support

Business Hours Yes

Live Rep (24/7) No

Online Support Yes

Customer Support

Business Hours Yes

Live Rep (24/7) Yes

Online Support Yes

Types of Training

Training Docs Yes

Webinars Yes

Live Training (Online) Yes

In Person Yes

Types of Training

Training Docs Yes

Webinars Yes

Live Training (Online) Yes

In Person Yes

Vendor Details

Company Name

Birdeye

Founded

2012

Country

United States

Website

birdeye.com

Vendor Details

Company Name

Qualtrics

Founded

2002

Country

United States

Website

www.qualtrics.com

Product Features

AI Review Management

Brand Protection

Case Management Yes

Domain Monitoring No

Investigation Management No

Marketplace Monitoring Yes

Mobile App Monitoring No

Paid Search Monitoring No

Prioritization Yes

Social Media Monitoring Yes

Competitive Intelligence

Alerts/Notifications Yes

Benchmarking Yes

Competing Product Analysis Yes

Keyword Tracking Yes

Social Media Monitoring Yes

Trend Analysis Yes

Website Monitoring Yes

Conversational Marketing

Appointment Scheduling Yes

Audience Segmentation No

Chatbot Yes

Email Automation No

Group Messaging No

Human Handover No

Lead Distribution No

Lead Qualification No

Mobile Messaging Yes

Multi-Channel Communication Yes

Product Recommendations No

Video Chat No

Conversational Support

Customer Communications Management

Batch Communications Yes

Chat / Messaging Yes

Content Management Yes

Email Distribution Yes

Interactive Content No

Multi-Channel Communications No

On-Demand Communications No

Personalization Yes

Print Management No

Template Management No

Video Content No

Customer Engagement

Analytics Yes

Churn Management No

Communication Management Yes

Community Management No

Content Syndication Yes

Feedback Collection Yes

Gamification No

Live Chat Yes

Video Content No

Customer Experience

Action Management No

Analytics Yes

Customer Segmentation Yes

Dashboard Yes

Feedback Management Yes

Knowledge Management Yes

Multi-Channel Collection Yes

Sentiment Analysis Yes

Survey Management Yes

Text Analysis Yes

Trend Analysis Yes

Customer Satisfaction

360 Degree Feedback No

Analytics Yes

Call Reporting No

Complaint Monitoring Yes

Feedback Collection Yes

Survey Management Yes

Live Chat

Canned Responses Yes

Customizable Branding Yes

Geo Targeting No

Offline Form No

Proactive Chat Yes

Screen Sharing No

Third Party Integration No

Transfers / Routing No

Website Visitor Tracking Yes

Local Listing Management

Local Marketing

Advertising Management No

CRM No

Email Marketing No

Feedback Management Yes

Live Chat Yes

NAP Management (Name/Address/Phone) No

Online Listings Management Yes

PR Management No

Reporting / Analytics No

Review Management Yes

SEO Management No

Social Media Management No

Store Locator No

Website Management No

Local SEO

Payment Processing

ACH Check Transactions Yes

Bitcoin Compatible No

Debit Card Support Yes

Gift Card Management No

Mobile Payments Yes

Online Payments Yes

POS Transactions Yes

Receipt Printing No

Recurring Billing No

Signature Capture No

Referral

Affiliate Marketing No

Campaign Management Yes

Contact Management Yes

Employee Referral Management No

Feedback Management Yes

Lead Engagement No

Loyalty Program Yes

Referral Tracking Yes

Rewards Management Yes

Reputation Management

Campaign Management Yes

Gamification No

Response Management Yes

Review Generation Yes

Review Monitoring Yes

Sentiment Analysis Yes

Social Media Metrics Yes

Social Media Monitoring Yes

White Label No

Review Management

Campaign Management Yes

Dashboard Yes

Negative Feedback Management Yes

Response Management Yes

Review Monitoring Yes

Review Notification Yes

Review Request Yes

Sentiment Analysis Yes

Social Sharing Yes

White Label No

SEO

A/B Testing No

Artificial Intelligence (AI) No

Auditing No

Competitor Analysis Yes

Content Management No

Dashboard Yes

Google Analytics Integration No

Keyword Research Tools No

Keyword Tracking Yes

Link Management No

Localization No

Mobile Search Tracking No

Rank Tracking Yes

Revenue Management No

User Management No

SMS Marketing

2-Way Messaging No

Artificial Intelligence No

Contact Management Yes

MMS Yes

Mass Texting Yes

Message Personalization Yes

Mobile Coupons No

Mobile Keywords No

Polls / Voting No

Reporting/Analytics Yes

Scheduled Messaging Yes

Shortcodes No

Text-to-Win No

Social Listening

Social Media Monitoring

Audience Segmentation No

Competitive Analysis Yes

Configurable Alerts Yes

Customer Engagement Yes

Dashboard Yes

Impact Scoring No

Influencer Tracking No

Reputation Management Yes

Sentiment Analysis Yes

Trend Tracking Yes

Survey

Custom Survey URLs Yes

Data Analysis Tools Yes

Email Marketing Yes

Mobile Survey Yes

Offline Response Collection No

Paper Survey No

Question Branching Yes

Question Library Yes

Site Intercept Survey No

Skip Logic Yes

Supports Audio / Images / Video Yes

Product Features

AB Testing

Audience Targeting Yes

Campaign Segmentation Yes

Funnel Analysis Yes

Heatmaps Yes

Landing Pages / Web Forms No

Multivariate Testing Yes

Split Testing Yes

Statistical Relevance Analysis Yes

Surveys Yes

Test Scheduling Yes

Visual Editor Yes

Brand Intelligence

Competitive Intelligence

Alerts/Notifications Yes

Benchmarking Yes

Competing Product Analysis No

Keyword Tracking No

Social Media Monitoring Yes

Trend Analysis Yes

Website Monitoring No

Market Research

Benchmarking Yes

Compensation Management Yes

Data Management Yes

Email / Online Yes

Face-to-Face Yes

Panel Management Yes

Paper-Based Yes

Phone-Based Yes

Sample Management Yes

Statistical Analysis Yes

Survey Management Yes

Product Management

Collaboration Yes

Feedback Collection Yes

Idea Management Yes

Milestone Tracking No

Prioritization Yes

Product Roadmapping No

Release Management Yes

Requirements Management Yes

Resource Management No

Workflow Management No

Qualitative Data Analysis

Annotations No

Collaboration Yes

Data Visualization Yes

Media Analytics Yes

Mixed Methods Research Yes

Multi-Language Yes

Qualitative Comparative Analysis Yes

Quantitative Content Analysis Yes

Sentiment Analysis Yes

Statistical Analysis Yes

Text Analytics Yes

User Research Analysis Yes

Survey

Custom Survey URLs Yes

Data Analysis Tools Yes

Email Marketing Yes

Mobile Survey Yes

Offline Response Collection Yes

Paper Survey Yes

Question Branching Yes

Question Library Yes

Site Intercept Survey Yes

Skip Logic Yes

Supports Audio / Images / Video Yes

Alternatives

SurveySparrow

Alternatives

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Compare Birdeye vs. Qualtrics XM Platform

Average Ratings 5,192 Ratings

Average Ratings 7 Ratings

Description

Description

API Access

API Access

Screenshots View All

Screenshots View All

Integrations

Integrations

Pricing Details

Pricing Details

Deployment

Deployment

Customer Support

Customer Support

Types of Training

Types of Training

Vendor Details

Company Name

Founded

Country

Website

Vendor Details

Company Name

Founded

Country

Website

Product Features

Product Features

Alternatives

Alternatives

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