Average Ratings 1 Rating
Average Ratings 0 Ratings
Description
BSI's BioSig-ID provides a seamless biometric authentication solution that can be accessed on any device, including computers, tablets, and mobile phones, using a finger, stylus, or mouse for input. This patented technology offers secure file and information access through multi-factor authentication (MFA) in a single product, fully compatible with HTML5. With no need for hardware or software downloads, BioSig-ID ensures user verification with just a simple four-character password. Unlike traditional biometric systems, BioSig-ID focuses on protecting user privacy by adhering to privacy laws and bypassing common concerns about biometric data. The platform also delivers real-time alerts for potential data crimes, providing proactive security measures. By combining ease of use, privacy protection, and advanced security, BioSig-ID offers a user-friendly, efficient authentication solution for businesses and individuals alike.
Description
Running a contact center presents numerous challenges and can incur significant costs, making it difficult to consistently achieve high levels of customer satisfaction, especially when customers must answer complex questions for verification. Imagine having a solution that not only enhances security but also cuts operational expenses and elevates the customer experience—this is the promise of Omni Authentication, a voice biometrics system. A primary hurdle for contact centers is enhancing the Customer Experience, as customers often feel exasperated when asked to recall PINs, passwords, or account numbers, while agents waste valuable time on security inquiries. With Omni Authentication, these complications are resolved by utilizing the unique voiceprint of the customer to authenticate their identity effortlessly and securely. This innovation leads to increased efficiency in contact centers and a more satisfying experience for customers, eliminating the need for callers to remember their account information or passwords. By streamlining the verification process, Omni Authentication not only saves time but also fosters a more positive relationship between customers and agents.
API Access
Has API
No
API Access
Has API
No
Screenshots View All
No images available
Integrations
Genesys Cloud CX
No
Pricing Details
No price information available.
Free Trial
No
Free Version
No
Pricing Details
No price information available.
Free Trial
No
Free Version
No
Deployment
Web-Based
No
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
No
Live Rep (24/7)
No
Online Support
No
Customer Support
Business Hours
No
Live Rep (24/7)
No
Online Support
Yes
Types of Training
Training Docs
No
Webinars
No
Live Training (Online)
No
In Person
No
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
No
In Person
No
Vendor Details
Company Name
Biometric Signature ID
Founded
2007
Country
United States
Website
biosig-id.com
Vendor Details
Company Name
Genesys
Founded
1990
Country
United States
Website
appfoundry.genesys.com/filter/genesyscloud/listing/19ffbe20-01c4-4e93-a699-382e5eb96764
Product Features
Authentication
Biometric
No
Credential Management
No
Knowledge-Based Authentication
No
Mobile Authentication
No
Multifactor Authentication
No
Out-of-Band Authentication
No
Policy Management
No
Self Service Portal
No
Single Sign On
No
Social Sign On
No
Online Proctoring
Automated Proctoring
No
Biometrics
No
Browser Patrolling
No
Candidate Authentication
No
Facial Recognition
No
Live Proctoring
No
Real-Time Communication / Chat
No
Real-Time Proctoring
No
Recording / Storage
No
Remote Proctoring
No
Reporting / Analytics
No