Average Ratings 1 Rating

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Average Ratings 0 Ratings

Total
ease
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support

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Description

BSI's BioSig-ID provides a seamless biometric authentication solution that can be accessed on any device, including computers, tablets, and mobile phones, using a finger, stylus, or mouse for input. This patented technology offers secure file and information access through multi-factor authentication (MFA) in a single product, fully compatible with HTML5. With no need for hardware or software downloads, BioSig-ID ensures user verification with just a simple four-character password. Unlike traditional biometric systems, BioSig-ID focuses on protecting user privacy by adhering to privacy laws and bypassing common concerns about biometric data. The platform also delivers real-time alerts for potential data crimes, providing proactive security measures. By combining ease of use, privacy protection, and advanced security, BioSig-ID offers a user-friendly, efficient authentication solution for businesses and individuals alike.

Description

Running a contact center presents numerous challenges and can incur significant costs, making it difficult to consistently achieve high levels of customer satisfaction, especially when customers must answer complex questions for verification. Imagine having a solution that not only enhances security but also cuts operational expenses and elevates the customer experience—this is the promise of Omni Authentication, a voice biometrics system. A primary hurdle for contact centers is enhancing the Customer Experience, as customers often feel exasperated when asked to recall PINs, passwords, or account numbers, while agents waste valuable time on security inquiries. With Omni Authentication, these complications are resolved by utilizing the unique voiceprint of the customer to authenticate their identity effortlessly and securely. This innovation leads to increased efficiency in contact centers and a more satisfying experience for customers, eliminating the need for callers to remember their account information or passwords. By streamlining the verification process, Omni Authentication not only saves time but also fosters a more positive relationship between customers and agents.

API Access

Has API No 

API Access

Has API No 

Screenshots View All

No images available

Screenshots View All

Integrations

Genesys Cloud CX No 

Integrations

Genesys Cloud CX Yes 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Deployment

Web-Based No 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours No 
Live Rep (24/7) No 
Online Support No 

Customer Support

Business Hours No 
Live Rep (24/7) No 
Online Support Yes 

Types of Training

Training Docs No 
Webinars No 
Live Training (Online) No 
In Person No 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) No 
In Person No 

Vendor Details

Company Name

Biometric Signature ID

Founded

2007

Country

United States

Website

biosig-id.com

Vendor Details

Company Name

Genesys

Founded

1990

Country

United States

Website

appfoundry.genesys.com/filter/genesyscloud/listing/19ffbe20-01c4-4e93-a699-382e5eb96764

Product Features

Authentication

Biometric No 
Credential Management No 
Knowledge-Based Authentication No 
Mobile Authentication No 
Multifactor Authentication No 
Out-of-Band Authentication No 
Policy Management No 
Self Service Portal No 
Single Sign On No 
Social Sign On No 

Online Proctoring

Automated Proctoring No 
Biometrics No 
Browser Patrolling No 
Candidate Authentication No 
Facial Recognition No 
Live Proctoring No 
Real-Time Communication / Chat No 
Real-Time Proctoring No 
Recording / Storage No 
Remote Proctoring No 
Reporting / Analytics No 

Alternatives

Alternatives

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