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ease
features
design
support

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Average Ratings 0 Ratings

Total
ease
features
design
support

No User Reviews. Be the first to provide a review:

Write a Review

Description

Utilize the Bing News Search API v7 to explore a variety of news articles from the internet, offering information such as the main image associated with each article, related news items, categorization, provider details, URLs, and publication dates. This latest API version introduces enhanced sorting and filtering capabilities, making it easier to locate specific trending news topics. Transform your application or website into a comprehensive news search tool, allowing for tailored trending news from various regions and categories. Organize news searches by specific themes including international affairs, politics, sports, and several others. Enhance your strategic planning with insights from the Bing Statistics add-in, which allows for rapid access to data like your most popular queries, call volumes, market breakdowns, and response code summaries. Additionally, amplify your retail search capabilities using Microsoft Bing for Commerce, and reach out for a consultation to discover how AI and machine learning can boost your sales. With a focus on delivering accurate, ad-free, and location-aware search results, you can access pertinent information drawn from an extensive array of web documents, ensuring users find exactly what they need. This comprehensive approach not only enhances user experience but also aids in making informed business decisions.

Description

Cadalys Concierge™ represents a sophisticated and refined next-generation Help Center that smoothly integrates with Salesforce, delivering exceptional automation for self-service solutions, ticketing, and knowledge management. This platform merges a custom-tailored, predictive search experience with help desk features, ensuring that employees, customers, and partners receive the assistance they require promptly. The incorporation of Machine Learning and AI-driven search capabilities enables quicker access to more relevant information by adapting to each customer's optimal search results for various queries. Its robust search functionality takes into account factors such as Knowledge Article popularity, user ratings, and the most recent publication date when ranking results. Each user's experience is personalized and finely adjusted to meet their specific needs. Additionally, feedback on articles is handled within a Service Level Agreement (SLA) framework to guarantee timely revisions. Concierge also oversees the review cycles of articles and automatically highlights content that requires attention. It offers suggested actions for quick resolutions, which can be customized based on the type or category of the article, or tailored for specific entries, ensuring that users always have access to the most relevant and up-to-date information. Overall, Cadalys Concierge™ elevates the support experience by combining cutting-edge technology with user-centric design.

API Access

Has API Yes 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

Bing Yes 
Salesforce No 
StarfishETL Yes 

Integrations

Bing No 
Salesforce Yes 
StarfishETL No 

Pricing Details

$7 per 1,000 transactions
Free Trial Yes 
Free Version Yes 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours No 
Live Rep (24/7) No 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) No 
In Person Yes 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) No 
In Person No 

Vendor Details

Company Name

Microsoft

Country

United States

Website

www.microsoft.com/en-us/bing/apis/bing-news-search-api

Vendor Details

Company Name

Cadalys

Founded

2008

Country

United States

Website

www.cadalys.com/concierge

Product Features

Product Features

Help Desk

Alerts / Escalation No 
Automated Routing No 
Community Forums No 
Customizable Branding No 
Document Storage No 
Email Integration No 
IT Asset Management No 
Incident Management No 
Interaction Tracking No 
Knowledge Base No 
Known Issue Management No 
Live Chat No 
Multi-Channel Communication No 
Multiple Brands / Products No 
Network Monitoring No 
Real-time Chat No 
Self Service Portal No 
Service Level Agreement (SLA) Management No 
Ticket Management No 

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